Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
A Plus Appliance Repair Service & Parts logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty84−1.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

A Plus Appliance Repair Service & Parts

Arlington, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 16 appliance installation · 4.8★ from 159 Google reviews

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Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A Plus Appliance Repair Service & Parts is better than 85% of appliance installation.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A Plus Appliance Repair Service & Parts is better than 77% of appliance installation.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A Plus Appliance Repair Service & Parts is better than 84% of appliance installation.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A Plus Appliance Repair Service & Parts is better than 100% of appliance installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A Plus Appliance Repair Service & Parts is better than 100% of appliance installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A Plus Appliance Repair Service & Parts is better than 74% of appliance installation.B
74

Reviews for your job

Customers hired A Plus Appliance Repair Service & Parts for 6 kinds of job.

A Plus Appliance Repair Service & Parts for dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–50
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Dryer repair”

Kathryn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I cannot recommend this place and Corey enough. I am only buying appliances I know they can fix!

Reasonable priceDryer repairWashing machine repairMicrowave repair
SarahLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Miss Emily was more than helpful today on helping me get a part for my dryer. I'll definitely be back, but hopefully not too soon. 😁

Paid $50–100Great priceDryer repair
Neal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My dryer was making a scratching sound and called up A Plus. They were there the next day, took the dryer apart and figured out that something was scratching and they removed it. They took their time, clean as can be and so honest. Would use them again and I would HIGHLY recommend them.

Dryer repair+ Responsiveness+ Punctuality+ Quality
RobLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A+ Appliance is my go-to for appliance repair. I’ve had ice machine and dryer repairs, and each time they go above and beyond. Incredibly quick (same day) and over the top service. I highly recommend!

Dryer repair+ Responsiveness+ Punctuality+ Quality
Thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was doing some work on our dryer and needed parts. I called ahead and Chris found everything I needed. There was one part that they did not have in stock and Chris was quick to find it and made it possible for me to get if I needed it. The absolute best part was that ,although I had already purchased 2 parts, he…

Dryer repair+ Quality+ Professionalism
Lillie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and knowledgeable.

Dryer repair+ Responsiveness+ Punctuality+ Quality
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent customer service! Emily pointed me in the right direction and insured that I had the part I needed! Cannot expressed how much I appreciate the help. Definitely your go to appliance place.

Dryer repair+ Responsiveness+ Punctuality+ Quality
Abby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My dryer wouldn’t heat and after calling another place in town and being placed on hold for over 10 minutes I called A Plus Appliance. They told me to bring my heating element in and they would run a diagnostic test on it. I brought it in and they extremely friendly, helpful and honest. They had the parts I needed…

Dryer repair+ Responsiveness+ Quality+ Professionalism
TedLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I could have gotten the part cheaper online but the value of the advice given closed that gap. Will be back...

Dryer repair+ Responsiveness+ Professionalism+ Value
RichardLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Paid $1–50Great priceDryer repair

Price

$60-79% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair10$227–$359
Refrigerator/freezer repair6$139–$385
Washer/dryer repair4—
Dishwasher repair3$164–$360
Oven repair2$201–$448
Stove & cooktop repair2—

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