Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts
Customers frequently praise the business for friendly front desk staff, punctual technicians, and fair pricing on parts and labor. Many highlight efficient communication and thorough diagnostic work for washing machines, dryers, and refrigerators. However, some low-star reviews describe instances of perceived rudeness, unhelpful counter service, and a technician who failed to identify a mechanical issue, leading to unresolved problems and disputed refund requests.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
159 Google reviews we collected
Phrases our text analysis found in 127 written reviews
Price verdicts customers left with their Google review
Middle half of what 3 customers paid ($26–$76) · gold mark = category median.
How often each topic comes up in the written reviews
We read 127 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Incredible customer service very friendly while even being super busy got everything I needed looked and found within minutes!”
“…5 minutes giving my wife a lecture on how “we” were being unfair and disrespectful.…”
“Besides being thorough, he used his time efficiently and is very friendly and cordial.”
“He is thorough and made sure that the dishwasher was working properly before he left.”
“One of the worst customer service experiences ever.”
“If your looking for reliable , efficient, and skilled appliance repair, I highly recommend Aplus Appliance Repair.”
“It was very reasonable for an on site repair with parts and labor and I gave him the go ahead.”
“Corey explained everything and sometimes it might be better to buy a new washer than to replace very expensive parts.”
“He took time to explain the issue and was upfront with the repair and pricing .”
“Corey removed the agitator and explained what his findings were, that the transmission might be in the process of going out.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired A Plus Appliance Repair Service & Parts for 6 kinds of job. Pick one to see what they paid and said.
Miss Emily was more than helpful today on helping me get a part for my dryer. I'll definitely be back, but hopefully not too soon. 😁
| Job | Reviews | Category typical |
|---|---|---|
| Dryer repair | 10 | $227–$359 |
| Refrigerator/freezer repair | 6 | $139–$385 |
| Washer/dryer repair | 4 | — |
| Dishwasher repair | 3 | $164–$360 |
| Oven repair | 2 | $201–$448 |
| Stove & cooktop repair | 2 | — |
4.8 ★★★★★ 159 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Incredible customer service very friendly while even being super busy got everything I needed looked and found within minutes! Highly recommend!
Thank you for sharing your experience and allowing us to serve you!!
I cannot recommend this place and Corey enough. I am only buying appliances I know they can fix!
Thank You for your review!
We did not need A= for the repair since a friend diagnosed the issue (bad solenoid on water inlet valve) but we still had to use A Plus since the are the best source of parts in the area! Price for the solenoid was reasonable.
Thanks for your business. Much appreciated.
I'm doing this review simply because of the excellent front desk service I received in the store. Lisa was wonderful! She warmly welcomed me and helped get me set for an appointment.
Thank You for your kind words and allowing us to serve you!
Very helpful service department. Would recommend completely.
Thank you for taking time to share this!
When I called A-Plus about our dishwasher, the customer service rep was nice, friendly and asked necessary questions. Corey came today and he’s the BEST! He is thorough and made sure that the dishwasher was working properly before he left. Besides being thorough, he used his time efficiently and is very friendly and cordial. We will never use another appliance repair company.
Thank you so much for allowing us to serve you and taking the time to share your experience.
hands down, the best appliance repair guys in town!
Thank you so much for your business and taking the time to share.
Very helpful over the phone and we were able to pick up exactly what we needed.
Thank you for allowing us to serve you and taking the time to share your experience.
Miss Emily was more than helpful today on helping me get a part for my dryer. I'll definitely be back, but hopefully not too soon. 😁
Thank you for your business! We are fortunate to have Emily as part of our team.
Very friendly & helpful
Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts
