Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
A Plus Appliance Repair Service & Parts logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty84−1.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

A Plus Appliance Repair Service & Parts

Arlington, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 16 appliance installation · 4.8★ from 159 Google reviews

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Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A Plus Appliance Repair Service & Parts is better than 85% of appliance installation.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A Plus Appliance Repair Service & Parts is better than 77% of appliance installation.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A Plus Appliance Repair Service & Parts is better than 84% of appliance installation.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A Plus Appliance Repair Service & Parts is better than 100% of appliance installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A Plus Appliance Repair Service & Parts is better than 100% of appliance installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A Plus Appliance Repair Service & Parts is better than 74% of appliance installation.B
74

Reviews for your job

Customers hired A Plus Appliance Repair Service & Parts for 6 kinds of job.

A Plus Appliance Repair Service & Parts for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$385
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 9

All 6 Google reviews tagged “Refrigerator/freezer repair”

Chelsea11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

hands down, the best appliance repair guys in town!

Refrigerator/freezer repairWasher/dryer repair
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jim W is a terrific technician. Professional, knowledgeable, personable and courteous. I would recommend A Plus to anyone needing appliance repair.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Love this company! Have used them for many years. Cory does a great job and delivers great customer service!

Oven repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
MikeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My Viking fridge wasn't cooling. I called the 'authorized Viking appliance' company in this area and their tech came out to see what the problem was. After looking at it, he said "no freon and $3,000 to fix it". So I called A Plus Appliance for a second opinion. Glenn came out, on time, and called me 30 minutes…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
Brianna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Glenn was fantastic! Very professional and friendly. Great service!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
GeronimoLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

All my bulbs in my refrigerator went out. I bought a bulb from them to see if it was the a bad sensor or maybe a power surge blew the bulbs. The bulb didn't resolve the issue, so I made a service appointment. It was a long wait for them to come out, but was worth the wait. It turns out it wasn't the sensor, the…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Price

$60-79% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair10$227–$359
Refrigerator/freezer repair6$139–$385
Washer/dryer repair4—
Dishwasher repair3$164–$360
Oven repair2$201–$448
Stove & cooktop repair2—

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