Tax preparation service · Vineland, NJ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%51+27.8Reliability 24%32+7.8Value 14%96+13.6Replies to reviews 7%52+3.7Momentum penalty52−4.8Experts Score= 48Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#149 of 155 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 4%
4.5★★★★★24 Google reviews · 10 photos
88%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the staff's friendliness, professionalism, and attention to detail, noting that the office creates a welcoming environment. Many reviewers highlight reasonable pricing and the ability to resolve complex tax issues or correct previous errors. However, some lower-rated experiences cite difficulties reaching the business by phone, inconsistent appointment scheduling, and concerns regarding specific staff competence.
Google rating: 4.5 out of 5 from 24 reviews (88% five-star).
Reviews on this page: 24 Google reviews (15 with written comments).
Owner responses: the business replied to 25% of reviews.
Most recent review: July 11, 2026.
Service: Tax Preparation Service serving Vineland, New Jersey.
Data from Google, last updated November 6, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
A Quality Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A Quality Tax Service: 51/100 on this factor. Category median: 90.C
51
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A Quality Tax Service: 32/100 on this factor. Category median: 86.D
32
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A Quality Tax Service: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A Quality Tax Service: 52/100 on this factor. Category median: 100.C
52
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A Quality Tax Service: 52/100 on this factor. Category median: 63.C
52
Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
4.5of 5
5 stars2188%
4 stars00%
3 stars00%
2 stars14%
1 star28%
Praise vs complaints
Phrases our text analysis found in 15 written reviews
93%praise
Praise2793%
Complaints27%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1138%
Quality & results517%
Speed & response414%
Price & value310%
Would recommend310%
Communication27%
Honesty & trust13%
What customers talk about
We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…re I was on google I called them yesterday the lady that answered was nice, professional and answered all my questions to even making me an appointmen…”
“Staff is very friendly and the name says it all QUALITY service !”
“…nd answered all my questions to even making me an appointment for the next day.…”
“The fee is very affordable n great unlike other places n ppl who does them at home.”
“I definitely recommend yall to go file yall tax’s with them I’m definitely going back next year.”
“…lled them yesterday the lady that answered was nice, professional and answered all my questions to even making me an appointment for the next day.…”
“Truly the only place I trust, I have been going to them from the beginning and they are all so honest Christian based so friendly such a home feeling…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMarisol12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Today was my first time going here I was on google I called them yesterday the lady that answered was nice, professional and answered all my questions to even making me an appointment for the next day. Office clean staff is nice Mr.Cruz was very nice explain everything to me and was even talking to me like we been…
Great price
AAmanda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★
Bad at answering the phone I have tried multiple times to get in contact with these people and have not received any Feedback
BBlueLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Kevin was our tax person who helped us fix our taxes our last lady messed up on. It was a lot of money missed that he found and we couldn’t be more grateful. Very professional and personable. We will deff be using Kevin from here on out and sending him clients! Angel and Jessica
Ttamara6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Truly the only place I trust, I have been going to them from the beginning and they are all so honest Christian based so friendly such a home feeling of a place. Jodi is truly everything, the communication, organization and fast paced. Wouldn’t recommend any other place!
EEduardo5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
I'll just tell you one thing, my friend: one of your partners doesn't know how to do the job.
CCaryLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★
First year was great this year for some reason I got charge 90$ and my bf got charge 80$ I guess they all charge whatever they feel like .... than I got the call cuz I got rejected I only need my papers so i can mail them , tells me to come 2day at 4 then told me nooo at 330 I'm here at 327 and ppl that had to fill…
Today was my first time going here I was on google I called them yesterday the lady that answered was nice, professional and answered all my questions to even making me an appointment for the next day. Office clean staff is nice Mr.Cruz was very nice explain everything to me and was even talking to me like we been knowing each other so that made me feel good n his coworker didn’t get her name but she funny she was nice it’s not like other places the just do ya tax’s and take ya money. The fee is very affordable n great unlike other places n ppl who does them at home. I definitely recommend yall to go file yall tax’s with them I’m definitely going back next year.
Price assessment: Great price
A
Amanda Thompson1 reviewiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Kevin was our tax person who helped us fix our taxes our last lady messed up on. It was a lot of money missed that he found and we couldn’t be more grateful. Very professional and personable. We will deff be using Kevin from here on out and sending him clients! Angel and Jessica
T
tamara bell6 reviewsiTotal number of Google reviews tamara has written across all businesses on Google Maps, not just this one.
Truly the only place I trust, I have been going to them from the beginning and they are all so honest Christian based so friendly such a home feeling of a place. Jodi is truly everything, the communication, organization and fast paced. Wouldn’t recommend any other place!
E
Eduardo Otero5 reviewsiTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
First year was great this year for some reason I got charge 90$ and my bf got charge 80$ I guess they all charge whatever they feel like .... than I got the call cuz I got rejected I only need my papers so i can mail them , tells me to come 2day at 4 then told me nooo at 330 I'm here at 327 and ppl that had to fill the whole thing up gets in b4 me this is really unprofessional I'm not happy at all
W
William AyalaLocal Guide · 11 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
This place is great! They take care of all your tax needs, and at a reasonable price. I have been coming here for 5 + years now. Keep up the good work!
R
Rebecca Trovarelli2 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
This was my first time at A quality tax. Mike came HIGHLY recommended by multiple people. And now I will be recommending him. He was great! Everything was quick and easy and everyone in the office was so nice! I will be back every year!
Positive: Responsiveness, Quality, Professionalism, Value
I
Iris Rivera3 reviewsiTotal number of Google reviews Iris has written across all businesses on Google Maps, not just this one.
