Alicia Forbes
Review from Google · view on GoogleGreat customer service and answered all my concerns
- Services: Garage door consultation, Customer support
A1 Garage Door Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 32 door repair servicesPosition by Experts Score among all companies we track in this category. · better than 23%
4.9 ★★★★★ 1,419 Google reviews · 24 photos
96%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Nov 2026latest review
A1 Garage Door Service at a glance
Customers frequently praise A1 Garage Door Service for punctual arrivals, detailed explanations of repairs, and professional communication during installations and service calls. However, several low-rated reviews cite significant discrepancies between initial quotes and final bills, along with instances of missed appointments and unresponsive phone support. The company maintains a high overall rating of 4.9 out of 5 from 1419 reviews, with the owner responding to every customer submission.
- Google rating: 4.9 out of 5 from 1,419 reviews (96% five-star).
- Reviews on this page: 1,419 Google reviews (1,211 with written comments, 144 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: November 10, 2026.
- Service: Door Repair Service serving Brookhaven, Georgia.
Data from Google, last updated November 11, 2026.
Score profile vs other door repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A1 Garage Door Service: 91/100 on this factor. Category median: 96.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A1 Garage Door Service: 90/100 on this factor. Category median: 95.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A1 Garage Door Service: 83/100 on this factor. Category median: 100.A
83
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A1 Garage Door Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A1 Garage Door Service: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,419 Google reviews we collected
- 5 stars1,36396%
- 4 stars312%
- 3 stars30%
- 2 stars20%
- 1 star201%
Praise vs complaints
Phrases our text analysis found in 1,211 written reviews
- Praise2,22299%
- Complaints231%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price16427%
- Reasonable34457%
- Overpriced274%
- Not sure6811%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude72932%
- Quality & results50823%
- Communication30213%
- Speed & response26412%
- Would recommend24711%
- Price & value1205%
- Honesty & trust753%
What customers talk about
We read 1,211 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mr Cody was respectful, and ask me question to get the best way to help me.”
“…for a manager to report this employees aggressive tactics, Mary very rudely told me she wouldn’t transfer me to a manager w/o pulling up my account.…”
“Gerron and the crew did a fantastic job on installing our new garage doors.”
“Unbelievably incompetent person.”
“Cody Voss was our technician and he did a very good job explaining the functions of our garage and the upgrades we needed to make.”
“Also, Aaron was on time, polite, knowledgeable and very detailed with his process.”
“Highly recommend Seth to anyone looking for reliable and professional garage door service!”
“A1 service came out within hours of my call and as all of this was true after today’s interaction we can no longer recommend this company.”
“…ce and information he provided was appreciated and valued, all at a reasonable price, we will never use another garage service again!…”
“I was ripped off and the whole garage door could have been replaced for that amount.”
“He was honest and straightforward we appreciate that.”
“Be aware make a couple phone calls before getting scammed.”
People customers mention
- Peterson 34 reviews
- Bishop 24 reviews
- Zach 22 reviews
- Korey 19 reviews
- Walker 15 reviews
- Rogers 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A1 Garage Door Service for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
YONETTE2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 hours ago★★★★★
Mr Cody was respectful, and ask me question to get the best way to help me. Thank you for a awesome service.
TonyLocal Guide · 146 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Cody Voss was our technician and he did a very good job explaining the functions of our garage and the upgrades we needed to make. He was very knowledgeable and professional and he ate some of our trick or treat candy 🍬. Cody is the man!!!!✌🏾🙏🏾💪🏾👍🏾✊🏾🤣🏁🏁🏁🏆🏆🏆💯
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Gerron and the crew did a fantastic job on installing our new garage doors. He was very helpful with getting us set up to control everything with our phones. Second time we've used A1. Always top notch people and workmanship
Wanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Gerron was extremely meticulous in the installation of my garage doors and openers. Everything went well. He cleaned up at the end. I felt confident when he left that everything was installed properly. Also, Aaron was on time, polite, knowledgeable and very detailed with his process. He measured everything twice.…
OverpricedGeneral repairs & installation
Tim's4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Great service call. On time and knowledgeable. Definitely recommend this company.
Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
TerryLocal Guide · 158 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
It’s no question why this company has 5 stars. The Chic-fil-A of garage services due to the friendliness and professionalism of their techs. This is the first house that I have owned with a garage and I clearly made the correct choice with A1. Shout out to Cody Voss for educating me about the service that he was…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Garage door consultation | 376 | — |
| General repairs & installation | 366 | — |
| Customer support | 124 | — |
| Garage door design | 14 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,419 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
YONETTE COX2 reviewsTotal number of Google reviews YONETTE has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMr Cody was respectful, and ask me question to get the best way to help me. Thank you for a awesome service.
Tony PerryLocal Guide · 146 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCody Voss was our technician and he did a very good job explaining the functions of our garage and the upgrades we needed to make. He was very knowledgeable and professional and he ate some of our trick or treat candy 🍬. Cody is the man!!!!✌🏾🙏🏾💪🏾👍🏾✊🏾🤣🏁🏁🏁🏆🏆🏆💯
Response from the owner · 2 days ago
Thank you, Tony Perry, for the highest rating. A1 Garage Door Service aims to please all customers. We are so happy we met your expectations. We hope to be of service to you again in the future for all of your garage door needs.
Mike Jarvis3 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGerron and the crew did a fantastic job on installing our new garage doors. He was very helpful with getting us set up to control everything with our phones. Second time we've used A1. Always top notch people and workmanship
Response from the owner · 3 days ago
Mike Jarvis, Thank you for choosing A1 Garage Door Service! We are so happy to hear you had a great experience with us. We love what we do and appreciate your support!
Wanda Jack1 reviewTotal number of Google reviews Wanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGerron was extremely meticulous in the installation of my garage doors and openers. Everything went well. He cleaned up at the end. I felt confident when he left that everything was installed properly. Also, Aaron was on time, polite, knowledgeable and very detailed with his process. He measured everything twice. He explained the entire process and answered my questions, which allowed me to make an informed decision.
- Price assessment: Overpriced
- Services: General repairs & installation
Response from the owner · 5 days ago
Hi Wanda Jack, Thank you very much for the wonderful review! A1 Garage Door Service always strives to provide every customer with the best service possible. We appreciate you telling the world about us!
Gary Sampson2 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNick Peterson is well trained and knows his work
Response from the owner · 4 days ago
Hi Gary Sampson, Thank you for choosing A1 Garage Door Service. We are committed to our customers and value your feedback. If your friends and family are ever in need of our Garage Door Repair and Installation services, we would be happy to help them.
Tim's Mail4 reviewsTotal number of Google reviews Tim's has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service call. On time and knowledgeable. Definitely recommend this company.
- Price assessment: Reasonable price
- Services: Garage door consultation, Customer support, General repairs & installation
Response from the owner · 5 days ago
Hi Tim's Mail, Thank you very much for the wonderful review! A1 Garage Door Service always strives to provide every customer with the best service possible. We appreciate you telling the world about us!
Terry GreenLocal Guide · 158 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt’s no question why this company has 5 stars. The Chic-fil-A of garage services due to the friendliness and professionalism of their techs. This is the first house that I have owned with a garage and I clearly made the correct choice with A1. Shout out to Cody Voss for educating me about the service that he was going to perform and executing in a flash. Cody also educated me about the Craftsman motor that I have and recommended a new Craftsman motor(2004) without being condescending. I will be reaching out in the near future to take advantage of the lifetime springs, that are specific to A1, as well as the rollers once a new motor is purchased.
Response from the owner · 6 days ago
Hi Terry Green, Thank you very much for the wonderful rating! We truly appreciate your vote of confidence. Serving you and the Lawrenceville community with stellar service and quality garage door repairs & installations are our top priorities.
Dwayne StricklandLocal Guide · 23 reviewsTotal number of Google reviews Dwayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCanceled on me at the time they were supposed to be there for the installation, would have given them no stars but that's not an option
Response from the owner · 4 days ago
Hello Dwayne, We sincerely apologize for the frustration and inconvenience of having your installation canceled when you were expecting us to arrive. We understand your time is valuable and would appreciate the opportunity to address your concerns. We haven’t been able to locate an appointment under the name shown on your review. It may be listed under a different name. Please contact our Customer Care team at [email protected] with your service address so we can investigate and work toward a prompt resolution. Regards, A1 Garage Door Team
debra howellLocal Guide · 17 reviewsTotal number of Google reviews debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOriginally we called A1Garage for service based on their reviews, our original Garage Door Company had fallen short the last few times we used them. Very disappointing after so many years. But everything happens for a reason, A1 Garage Door Service was easy to schedule online, had to reschedule due to conflict and called customer service and they were great too. But our service technician was the best, Jesus Casanova. He stayed in contact both by phone and text and I really appreciated the email with his information both professional and personal and with a picture of who to expect. The service Jesus provided was excellent! The best we have ever received, he inspected all three doors, we needed springs on two and he reviewed all pricing so we could make an informed decision. Completed the work efficiently. He went above and beyond reprogramming our My Q key pads to sync with correct motors, they had been installed incorrectly by previous company. He also reprogrammed our cars as well!! Technology is not our strong point in retirement! Jesus went over everything upon completion, warranties, worry free plan and payment. We can’t say enough good things about Jesus, the service and information he provided was appreciated and valued, all at a reasonable price, we will never use another garage service again! We are sold on A1 Garage Door Service. PS- We hope you appreciate what a great employee you have in Jesus, they are very hard to come by and even harder to keep in this day in time especially.
- Price assessment: Great price
- Services: General repairs & installation
Response from the owner · a week ago
debra howell, We are so glad you were pleased with our service. Thank you for choosing and trusting A1 Garage Door Service.
Business details
- Address: 595 Old Norcross Rd Ste g, Lawrenceville, GA 30046
- Phone: (470) 223-0494
- Website: a1garage.com
- Service area: Brookhaven, GA