Experts Reviews · Company report
A1 Garage Door Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

A1 Garage Door Service

Brookhaven, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 32 door repair services · 4.9★ from 1,419 Google reviews

Report card

Percentile vs other door repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A1 Garage Door Service is better than 91% of door repair services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A1 Garage Door Service is better than 90% of door repair services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A1 Garage Door Service is better than —% of door repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A1 Garage Door Service is better than 83% of door repair services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A1 Garage Door Service is better than 100% of door repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A1 Garage Door Service is better than 100% of door repair services.A
100

Reviews for your job

Customers hired A1 Garage Door Service for 4 kinds of job.

A1 Garage Door Service for customer support

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.124
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Customer support”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 124 Google reviews tagged “Customer support” · showing 20

Alicia6 hours ago★★★★★

Great customer service and answered all my concerns

Garage door consultationCustomer support
Tim's4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Great service call. On time and knowledgeable. Definitely recommend this company.

Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
IvanLocal Guide · 344 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Nick Petterson was amazing, he took care of our concerns immediately.

Customer photo from Ivan's review
Not sureGarage door consultationCustomer supportGeneral repairs & installation
Ethel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Kory was very through explaining what I needed to get my garage door functioning

OverpricedGarage door consultationCustomer supportGeneral repairs & installation
rehana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Best customer service good knowledge Excellent attitude and friendly behavior

Not sureGarage door consultationCustomer supportService not listed
E5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jackson answered all my questions and concerns, excellent, gave me A1 service, will definitely refer to others

Great priceGarage door consultationCustomer supportGeneral repairs & installation
AlexanderLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent job and very informative.

Reasonable priceCustomer support
BobLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job, knowledgeable tech completed 2 garage doors quickly!!!

Reasonable priceGarage door consultationCustomer support
Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Daniel did very good work installing my new garage door. I am very pleased.

Reasonable priceCustomer support
Taylor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Oscar did a great job! Very professional!

Customer support
CalvinLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jason was a outstanding technician who came out and done a great job.

Great priceGarage door consultationCustomer supportGeneral repairs & installation
EvelynLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I received a flyer for A1 Garage Door in the mail and wanted them to complete a tuneup. He recommended replacing the spring and other worn out components & bracing the door. Door opens and closes quietly now! Great communication, arrived on time and finished work in a timely manner.

Reasonable priceGarage door consultationCustomer support
TheresaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Tried online booking and was texted a different date and time. When I tried to call got ai recording and waited over 10 mins on hold. Left a message and never got called back. Not impressed with service at all. Cancelled appointment.

Not sureCustomer support
Awal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Seth Springs did a good job to providing me the current conditions of the garage door. Did some improvement work and explained what to do the next time. He is superb in explaining the details of the garage door condition. He gave me to sign 2 liability documents is little bit scary and confusing, otherwise an excellent experience. Awal Khan

OverpricedGarage door consultationCustomer support
luzLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

A1 Garage is definitely the right company to contact about your garage issues. George responded to our call and came right away. His customer service is excellent! The quotes were also reasonable. Thank you George & A1 garage.

Great priceGarage door consultationCustomer supportGeneral repairs & installation
yvette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Antonio Barnes was awesome in fixing the issues I had with my garage door. He was knowledgeable and very professional.

Customer support
Marilyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great immediate service and fair price. Will definitely use again if needed in the future.

Reasonable priceGarage door consultationCustomer support
TipLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Seth Springs came out to fix my garage door. He did such a great job and was very mannerable and kind. He was very detailed about the work and repairs I needed. Thanks A1 Garage

Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
Rhonda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

David S. (Dave) was Wonderful! Very customer friendly with a calming demeanor. Thank God for his Patience!!!!💕

Customer support
EdaliLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tech Dave was exemplary delivering Excalibur service. Our Fam is grateful professional expertise knowledge

Great priceGarage door consultationCustomer supportService not listed

Show more customer support reviews (104 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 57%Overpriced 4%Not sure 11%

Jobs customers hired them for

Compare with