Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts

Experts Reviews · Company report
A1 Garage Door Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%67+9.5Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

A1 Garage Door Service

Detroit, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 110 garage door repair services · 4.9★ from 682 Google reviews

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Report card

Percentile vs other garage door repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A1 Garage Door Service is better than 87% of garage door repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A1 Garage Door Service is better than 86% of garage door repair services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A1 Garage Door Service is better than —% of garage door repair services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A1 Garage Door Service is better than 67% of garage door repair services.B
67
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A1 Garage Door Service is better than 100% of garage door repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A1 Garage Door Service is better than 100% of garage door repair services.A
100

Reviews for your job

Customers hired A1 Garage Door Service for 4 kinds of job.

A1 Garage Door Service for customer support

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.105
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Customer support”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 64
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 105 Google reviews tagged “Customer support” · showing 20

Darlene4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Nathan is very Friendly and very knowledgeable about A1’s products! He explained in detail differences in door lifts . I always appreciate someone who goes the extra yard to inform the client of there choices! Very Professional with a down to earth kindness! Thanks Nathan

Garage door consultationCustomer supportGeneral repairs & installation
Marianne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Ryan is an amazing technician. Extremely professional He addressed all of my concerns Highly recommend Ryan to install your garage or whatever needs you may have !

Customer photo from Marianne's review
Great priceGarage door consultationCustomer supportGeneral repairs & installation
Sharon11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Michael was professional, knowledgeable and courteous. Great job !!

Great priceGarage door consultationCustomer support
Kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very professional, patient, and informative.

Reasonable priceGarage door consultationCustomer supportGarage door design
TIUANALocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

STEVEN SCHULER IS AWESOME. Steven addressed All of our Questions and Concerns about our Garage Door Opener issues. Also showed us how to Get Wi-Fi Back Online with the LIFT MASTER. Thank you So Much Steven HERMAN D.

Great priceGarage door consultationCustomer supportGeneral repairs & installation
Thomas14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Matt is very professional. He explains absolutely everything. We were very happy to have him work on our door and explain what else we needed. Thank you.

Reasonable priceGarage door consultationCustomer supportGarage door design
Gordon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Service tech, Marvin, was great! An asset and excellent ambassador for your company! On-time, courteous and very professional. He reviewed previous work done, diagnosed the issue, explained our options, and got it done. I own a business and greatly value people like Marvin. Assuming you do too, we will use A-1 again!

OverpricedCustomer supportGeneral repairs & installation
Debra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

He was very courteous and professional.

Garage door consultationCustomer support
September6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Samir did an amazing job! I had limited funds and he has my old garage door behaving like new!

Great priceGarage door consultationCustomer supportGeneral repairs & installation
Rosemary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very respectful explained everything very good listener Extremely nice and professional 10 out of 10

OverpricedGarage door consultationCustomer supportGeneral repairs & installation
Vickie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Drew did an amazing job!! He was an excellent tech and very thorough. I would recommend him anytime!!

Not sureCustomer supportService not listed
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wry professional and pleasant

Reasonable priceCustomer support
AndreaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hello, Steve Bombardier just serviced my garage door and replaced my faulty keypad. He was knowledgeable and pleasant. He did a fantastic job! Thank you for sending out a great technician! I will recommend your company to my friends and family.

Great priceCustomer support
elbert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jerry from A1 Garage Service was amazing!!! His expertise and patience with me to find a solution for our Garage door problems was “A1”. I will be using this service again.

Garage door consultationCustomer supportGeneral repairs & installation
Dee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brandon was very kind, courteous, and professional.

Great priceCustomer support
Account3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very experienced. Polite and knowledgeable. Helpful

Great priceGarage door consultationCustomer support
Katherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bob was impressively professional and skilled. It was a pleasure having him perform service on my garage door.

Garage door consultationCustomer support
CatherineLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bob was very knowledgeable, friendly, and he truly cares for his customers.

Great priceGarage door consultationCustomer support
Theresa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Drew was fantastic!! He explained things well and was very personable. He is a great asset to your company

Great priceCustomer support
Jim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nathan was the best! Very knowledgeable and patient! He represents A1 as if he was the owner and personally responsible for all the operations! I would definitely recommend him to friends and family!

Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation

Show more customer support reviews (85 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 56%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & installation280—
Garage door consultation265—
Customer support105—
Garage door design17—

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