Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
A11 Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

A11 Appliance Repair

El Monte, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 98 appliance repair · 5.0★ from 149 Google reviews

📞 Call (747) 231-9309Request a call backWebsite ↗

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A11 Appliance Repair is better than 100% of appliance repair.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A11 Appliance Repair is better than 99% of appliance repair.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A11 Appliance Repair is better than —% of appliance repair.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A11 Appliance Repair is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A11 Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A11 Appliance Repair is better than —% of appliance repair.–
—

Reviews for your job

Customers hired A11 Appliance Repair for 8 kinds of job.

A11 Appliance Repair for dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Dryer repair”

SJPLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience with this company! Val came out to work on my dryer and he is extremely knowledgeable, professional, and kind. He took the time to explain what they were doing, was thorough in his work, and genuinely cared about getting everything working properly. It’s not often you find a company that is…

Reasonable priceDryer repair
Logan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Got fast repair and they were easy to work with!

Paid $150–200Great priceDryer repair
Shane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Professional, honest and communicate well. Totally going to use then again in the future.

Paid $100–150Great priceDryer repair
Thomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had an excellent experience with Denis, the dryer technician from A11 Appliance Repair. He was professional, knowledgeable, courteous, and very thorough in diagnosing and repairing the problem with my dryer. Denis took the time to explain what was wrong, worked efficiently, and made sure everything was properly…

Paid $200–250Reasonable priceDryer repair
Olivia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Socalgas did an inspection of my appliances and found that my dryer vent was crushed and broken and that the hookup for it inside the wall was bent too. I called A11 and they sent Val, who was able to source the part and repair the vent within about an hour or two. He also fixed the hookup in the wall as an extra…

Paid $200–250Dryer repair
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service from A11. Albert the technician came out the same day to service my dryer that was making a very loud sound. Arrived when stated and quickly diagnosed the issue. He replaced a few wheels and cleaned it. Albert was honest and the price was affordable. My dryer sound quieter than before. We have a…

Customer photo from Donna's review
Paid $200–250Reasonable priceDryer repair
Sean15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Albert came out to replace the heating element in my dryer. Parts came in early and he was able to replace it earlier.

Paid $350–400Reasonable priceDryer repair
ladee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Called this morning. Problem fixed by noon. Very fast and good service provided. Very much appreciated your service.

Reasonable priceDryer repair
michelelaurita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Wanted to highly recommend A11 appliance repair work was done expeditiously and with professionalism other than a delay in parts from the SAMSUNG company my appointment went without a hitch. Would highly recommend with five stars. Thank you Ilia and the team for your support and professional repair ethics.

Dryer repair
C5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely wonderful speedy service.

Paid $250–300Great priceDryer repair

Price

$240-11% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 67%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator repair13$196–$435
Dryer repair10$176–$359
Washing machine repair6$126–$371
Stove, cooktop & oven repair5$132–$421
Oven repair3$153–$427
Dishwasher repair3$119–$377
Freezer repair2$158–$471
Washer/dryer repair2$126–$340

Compare with

Fix Appliance Repair Service logoFix Appliance Repair ServiceExperts Score 99El Monte · 5.00★JoyFix Appliance Services logoJoyFix Appliance ServicesExperts Score 98El Monte · 5.00★Evotech Appliance Repair logoEvotech Appliance RepairExperts Score 89El Monte · 4.91★