Experts Reviews · Company report
A11 Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

A11 Appliance Repair

El Monte, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 98 appliance repair · 5.0★ from 149 Google reviews

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A11 Appliance Repair is better than 100% of appliance repair.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A11 Appliance Repair is better than 99% of appliance repair.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A11 Appliance Repair is better than —% of appliance repair.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A11 Appliance Repair is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A11 Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A11 Appliance Repair is better than —% of appliance repair.–
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Reviews for your job

Customers hired A11 Appliance Repair for 8 kinds of job.

A11 Appliance Repair for refrigerator repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$435
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Refrigerator repair”

Artin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent service, excellent price, very professional and technicians who are respectful of your home!

Great priceRefrigerator repair
Tammy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My LG refrigerator went out, and Val came to the rescue. From start to finish, his service was top-tier. What I appreciated most was his complete transparency. He didn’t just fix the problem; he broke down the diagnosis and gave me a clear, honest price breakdown before doing any work, so there were absolutely no…

Paid $350–400Reasonable priceRefrigerator repair
Steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I'd highly recommend A11 if you're looking for any sort of appliance repairs. I had utilized them previously for replacing the rollers in my drying machine, and sought their services this time for a clogged drain line in my garage freezer. Val was prompt, courteous, and it was a genuine pleasure having him service…

Paid $150–200Reasonable priceRefrigerator repair
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We notice that our Viking refrigerator was not cooling anymore on Tuesday afternoon. I called A11 the next day wednesday to see if they can come and look at the refrigerator. I called at 8m and at first they said they would booked for the day but later they called that they could come between 9am-10am. Ilia came…

Paid $500+Reasonable priceRefrigerator repair
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

It was my first time using A11 and will happily use them again. They were prompt to respond, fixed the issue with the water filter in our fridge in a pretty short time. Ilia was courteous and professional, and I'm very happy to have a working water filter again!

Refrigerator repair
JimLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I recently had a problem with a clogged line in our KitchenAid refrigerator, causing water to pool on the floor. Val, took care of it, cleaned up after the repair, and the price was reasonable. Highly recommended.

Paid $200–250Reasonable priceRefrigerator repair
Amir8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Posted my project on Yelp on Saturday. A11 was the first company who called me right away (less than a minute after). While the team was available to come over the weekend, we scheduled it for Monday. Albert from the team came within the window of time communicated earlier. He also gave 30 minutes advance notice…

Paid $150–200Reasonable priceFreezer repairRefrigerator repair
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great experience with A11 today! Val, who was very friendly, showed up right on time and diagnosed the issue in about 10 minutes. Although it wasn't the news I was hoping for, he was very honest and thorough in explaining everything to me. The diagnostic fee seemed very reasonable at $69 (waived if repairs are…

Paid $50–100Reasonable priceRefrigerator repair
Glen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fridge repair of leaking water line. Company responded quickly and within hours, the technician Albert arrived. Quickly diagnosed the issue and replaced the water hose. Friendly, neat and quick. Will use again

Reasonable priceRefrigerator repair
Roe9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Answered right away and was able to come same day. Easy repair and very professional. Will call again!

Paid $250–300Reasonable priceRefrigerator repair
AmyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

A11 is fantastic! I booked an appointment to have my refrigerator installed, coils cleaned, and water line hooked up. Making the appointment over the phone was easy, with a text confirmation. Albert was on time, professional, and helpful in explaining next steps with using our water/ice dispenser. We are not handy…

Paid $200–250Reasonable priceRefrigerator repair
Anup2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Val and Ilia were awesome. Had a refrigerator water dispenser sprung a leak and called A11. They responded right away and were able to come for service the same day. They diagnosed the problem quickly and were upfront about costs and discounts. After they finished fixing the refrigerator they also checked the range…

Paid $150–200Great priceRefrigerator repair
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ilia has been servicing my refrigerator or freezer needs for several years now and whenever I have any issues with those things or any appliance issues (minus plumbing since I have a separate person for that) and he has always been great and reliable and trustworthy

Reasonable priceRefrigerator repair

Price

$240-11% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 67%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator repair13$196–$435
Dryer repair10$176–$359
Washing machine repair6$126–$371
Stove, cooktop & oven repair5$132–$421
Oven repair3$153–$427
Dishwasher repair3$119–$377
Freezer repair2$158–$471
Washer/dryer repair2$126–$340

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