Experts Reviews · Company report
AA Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

AA Carpet Cleaning

Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 628 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AA Carpet Cleaning is better than 98% of steam cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AA Carpet Cleaning is better than 96% of steam cleaning services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AA Carpet Cleaning is better than 95% of steam cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AA Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AA Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AA Carpet Cleaning is better than 40% of steam cleaning services.C
40

Reviews for your job

Customers hired AA Carpet Cleaning for 8 kinds of job.

AA Carpet Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.50
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$448
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 50 Google reviews tagged “Pet stain & odor removal” · showing 20

Sher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job on my parent's carpet and furniture. I was impressed with how clean they were able to get these items. The fast dry time indicated they were able to pull out the dirt out so it did not wick back up to the surface. Superior clean.

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Sabina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service. Easy to schedule, arrived on time and set up to start work. Well worth the cost for efficient and thorough carpet cleaning. I will call again for next cleaning service - I have Berber carpets 100% wool and they did an excellent job.

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Lauren7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I hired AA Carpet Cleaning to clean my carpets after my pet had multiple accidents over night. I was looking for someone to come do a same-day service, and they delivered! Boris was very quick to respond to my call and text, and he showed up on time just hours after the initial call. Not only was the service done…

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
Thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent customer service and came out quickly. Had couches air ducts, and dry vent cleaned. Very happy with it all!

Reasonable priceUpholstery cleaningPet stain & odor removalHVAC duct & vent cleaning
pechicrem3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

superrrrr impressed with the service! scheduling was quick and easy, & he showed up right on time! he was friendly, professional, & got straight to work. our carpets had yearssss of wear and now they look (and smell) fresh & clean again. if you need carpet cleaners in portland who actually CARE about doing a…

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Stevie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Boris came out same day and was so friendly and professional. His price was incredibly reasonable and he didn’t try to upsell me like other commercial carpet cleaning companies do. Highly recommend!! He’ll be my go to now for sure.

Great priceGeneral carpet cleaningPet stain & odor removal
Atharv2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Really easy to work with and did a fantastic job. Would highly recommend!!

Great pricePet stain & odor removal
HaydenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Repeat customer. They do such a great job. Will continue to use!! 10/25/23 update: 4th time I have used AA and Boris is the absolute best. I highly recommend for both carpet, upholstery and even air duct maintenance. He is a gem.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
l1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Boris is great! We’ve had him out to clean our rugs and carpets three times over the past three years, and he’s done a quick and professional job each time. All our carpets are closed-loop wool and pretty picky about care, and he’s taken great care of them, both for stain removal and general maintenance.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
Holly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We needed carpets and furniture cleaned urgently and Boris arrived quickly and did a fantastic job. The rate was very reasonable. I highly recommend AA Carpet Cleaning.

Carpet steam cleaningUpholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
KarenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did a fabulous job! Our sectional and carpets look brand new. Great company, can’t say enough nice things about how great he did.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He did a great job and took extra care on the hardest stains. Very professional, on time and kept in communication when he was done. Great prices and up front about cost. I would definitely recommend them!!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tammy16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Borris the owner is the best! Excellent customer service! I highly recommend AA Carpet Cleaner to everyone!!!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
MarieLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Boris is the best! He was responsive and punctual in setting up the visit. His prices are very reasonable and he went through twice to make sure the cleaning job was stellar. We have carpet in the living/dining area, on the stairs and in both upstairs bedroom. Everything looks great and he was in and out within 90…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ella7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The previous renters had dogs and never cleaned their air filters so it was a stinky dusty mess. The carpet cleaner who cleaned our place before us did a horrible job. Boris came and steam cleaned everything thoroughly, leaving the carpet as if it’s new. He was quick to respond to our request, came in a couple of…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was easy to schedule. Straight forward. Very professional and nice. Got right to work when he arrived and got done with 5 areas of carpet in about an hour. Was quoted cheeper and done in less hours then other places i called in the area. Also works on sundays!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Alissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t recommend this company enough! Boris is responsive and truly cares about the work him and his team do. We have used Boris and AA+ multiple times and each time we have been extremely impressed. Customer service, dependability, honest and our first call for any carpet cleaning needs. Thank you AA+ for always exceeding our expectations!!!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
lisa13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Boris is excellent. He is very professional and kind. He is prompt with appointment times but is also flexible when there’s a time challenge. He has been cleaning the carpets at our business as well as our home for many years. The carpets always look fantastic after they’ve been cleaned. Thank you Boris and AA Carpet Cleaning

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
AxelLocal Guide · 153 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Right from the get-go, I knew I selected the right company. Good communication, via phone and text, and they arrived exactly on time, which, as a business executive, is very important to me. Great crew, great value. I will hire them again. A++

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ivan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you very much, Peter is super professional. Good job !👍👍👍👍

Upholstery cleaningPet stain & odor removal+ Professionalism

Show more pet stain & odor removal reviews (30 more) →

Price

$211-30% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 39%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning88$170–$365
Carpet steam cleaning67$176–$403
Pet stain & odor removal50$214–$448
Upholstery cleaning33$196–$371
Area rug cleaning30$164–$440
HVAC duct & vent cleaning9$614–$1.1k
Drapes & curtain cleaning7$207–$366
Mattress cleaning2$131–$322

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