Carpet cleaning service · Gresham, OR · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 81 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 49%
5.0★★★★★628 Google reviews · 24 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$211typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate AA Carpet Cleaning five out of five stars based on six hundred and twenty-eight reviews, noting that the owner responds to eighty-one percent of feedback. Customers frequently cite punctuality, affordable pricing, and effective removal of stains from carpets, rugs, and upholstery. Recurring themes include quick scheduling, same-day availability, and professional communication. A small number of lower-rated comments mention issues with late arrivals, tracking dirt indoors, or dissatisfaction with cleaning results compared to home machines.
Google rating: 5.0 out of 5 from 628 reviews (99% five-star).
Reviews on this page: 628 Google reviews (591 with written comments, 22 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: November 6, 2026.
Service: Steam Cleaning Service serving Gresham, Oregon.
Data from Google, last updated November 13, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
AA Carpet CleaningSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AA Carpet Cleaning: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AA Carpet Cleaning: 96/100 on this factor. Category median: 95.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AA Carpet Cleaning: 95/100 on this factor. Category median: 99.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AA Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AA Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AA Carpet Cleaning: 40/100 on this factor. Category median: 82.C
40
Bar = this company · dark tick = category median.
Star ratings
628 Google reviews we collected
5.0of 5
5 stars62399%
4 stars20%
3 stars00%
2 stars20%
1 star10%
Praise vs complaints
Phrases our text analysis found in 591 written reviews
99%praise
Praise1,32899%
Complaints151%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3061%
Reasonable1939%
Overpriced00%
Not sure00%
$211-30% vs typical steam cleaning services
Middle half of what 30 customers paid ($175–$241) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results33125%
Speed & response28821%
Staff & attitude25919%
Would recommend21316%
Price & value16012%
Communication494%
Honesty & trust433%
What customers talk about
We read 591 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“AA carpet cleaning did a great job cleaning our couches!”
“Boris is nice but terrible work I had to re-clean them myself with a $99.”
“Communication was great, on time, and prices were affordable.”
“Boris is super nice, easy to coordinate with and sometimes able to come out on the same day, you call.”
“Very friendly and polite would definitely recommend.”
“Im amazed and cannot recommend this company enough.”
“He takes pride in his work and does an awesome job at a fair price.”
“He is very prompt, does amazing work, and does not overcharge.”
“Easy to work with, great price and service is high quality, effective and efficient.”
“They respond quickly, are very reliable, and always do a great job cleaning the carpets.”
People customers mention
Boris95 reviews
Portland6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AA Carpet Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Sarah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
AA carpet cleaning did a great job cleaning our couches! With two young kids and lots of spills, they look brand new and refreshed. Communication was great, on time, and prices were affordable. Definitely recommend! Will be using again!
Paid $200–250Great priceUpholstery cleaning
David11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My dog had a mess on our basement carpet an a Saturday night at 9:00 pm. I was able to reach out to AA Carpet Cleaning through google texting and got service the next morning. Incredible. Boris was friendly, conscientious and professional. I was very impressed.
Stephanie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We've been blessed to have him transform our home with his exceptional service on multiple occasions, consistently delivering outstanding results. Our two furry friends and high-traffic zones receive meticulous attention, emerging spotless every time. His punctuality is a virtue, professionalism is evident, and it's…
Paid $200–250Great priceGeneral carpet cleaning
Martha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Excellent in all respects! We couldn't have been happier or more satisfied with the carpet cleaning and the reasonable pricing. We will definitely be using AA Carpet Cleaning whenever our carpets need cleaning in the future!
Sabina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Excellent service. Easy to schedule, arrived on time and set up to start work. Well worth the cost for efficient and thorough carpet cleaning. I will call again for next cleaning service - I have Berber carpets 100% wool and they did an excellent job.
Sierra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had a great experience using AA cleaning for my move out carpet cleaning. They were easy to schedule with, arrived on time and got the job done quick. The floors look excellent.
It’s hard to find companies that don’t charge outrageous fees for cleaning services on 3rd floor condos.
AA carpet cleaning did a great job cleaning our couches! With two young kids and lots of spills, they look brand new and refreshed. Communication was great, on time, and prices were affordable. Definitely recommend! Will be using again!
Price assessment: Great price
Price: $200–250
Services: Upholstery cleaning
Joe Johnson4 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
We have a rental house and the tenants moved out. We thought we would have to replace the carpet, lots of stains and pet order. Boris's team at AA Carpet Cleaning was hired to clean our carpets. They were the least expensive estimate of the 6 bids we received. After they were done, we visited the house the next day. My wife said they performed a Maricle on our carpet. Exceptional clean and order free. They saved us $3,000 by avoiding new carpeting. It now looks like new carpet. We were able to rent the house the next day. We are so thankful for AA Carpet Cleaning. We are going to use them on all of our rental houses.
Joe and Joan
John V2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Boris is super nice, easy to coordinate with and sometimes able to come out on the same day, you call. He takes pride in his work and does an awesome job at a fair price. Anytime we need a carpet cleaned he’s the one we go to.
Price assessment: Great price
Services: Carpet steam cleaning
Jean Hill-Dubois7 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Thank you, V chen, for your kind words. We are glad you found our service professional and appreciate you taking the time to leave a review. We look forward to serving you again.
Donald Brown7 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Boris is a gentleman and professional. He was able to respond to my emergency carpet cleaning need for some Airbnb damage within just a few hours and did an excellent job repositioning furniture and addressing all of the trouble spots. Super nice guy, too. Highly recommend!
Response from the owner · a month ago
Thank you so much for the amazing review! We’re thrilled you had a great experience. We truly appreciate your support and look forward to helping you again with Carpet Cleaning in Portland.
Ed CrippsLocal Guide · 25 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
We’ve used AA Carpet Cleaning multiple times for our rental properties, and we’ve always had a great experience. They respond quickly, are very reliable, and always do a great job cleaning the carpets. The service is professional, friendly, and we’ve never had any issues. It’s so nice to have a company we can count on when we need them. We’re very happy with their service and will definitely continue using them. Highly recommend!
Price assessment: Great price
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · a month ago
Thank you so much for the review! We’re so happy you loved your experience. We truly appreciate your support and love carpet cleaning our Portland community.
mantaLocal Guide · 24 reviewsiTotal number of Google reviews manta has written across all businesses on Google Maps, not just this one.
We called AA Carpet Cleaning several years ago, and had such a good experience, that we called again this year for a couch cleaning. The quality of cleaning is excellent, scheduling was easy and flexible, and we would totally use AA Carpet Cleaning again. Thanks Boris and team!
Services: Upholstery cleaning
Response from the owner · a month ago
Thank you so much for the kind review! We’re so happy you enjoyed your experience. We truly appreciate your support and look forward to keeping your and other carpets in Portland looking their best.