Carpet cleaning service · Gresham, OR · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 81 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 66%
5.0★★★★★591 Google reviews · 22 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
$297typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite friendly staff, clear communication, and effective cleaning of rugs, carpets, and upholstery, including delicate or pet-damaged items. Many note reasonable pricing, quick turnaround times, and convenient pickup and delivery services. However, some reviewers report dissatisfaction with high price quotes for large areas and instances where rugs took significantly longer than estimated to return without proactive status updates.
Google rating: 5.0 out of 5 from 591 reviews (98% five-star).
Reviews on this page: 591 Google reviews (494 with written comments, 34 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: November 12, 2026.
Service: Steam Cleaning Service serving Gresham, Oregon.
Data from Google, last updated November 13, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
This companySteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gallagher's Rug and Carpet Care: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gallagher's Rug and Carpet Care: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gallagher's Rug and Carpet Care: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gallagher's Rug and Carpet Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gallagher's Rug and Carpet Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gallagher's Rug and Carpet Care: 98/100 on this factor. Category median: 82.A
98
Bar = this company · dark tick = category median.
Star ratings
591 Google reviews we collected
5.0of 5
5 stars57898%
4 stars92%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 494 written reviews
98%praise
Praise99098%
Complaints162%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2830%
Reasonable6469%
Overpriced00%
Not sure11%
$297-2% vs typical steam cleaning services
Middle half of what 77 customers paid ($146–$409) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26226%
Quality & results25025%
Would recommend14815%
Speed & response14514%
Price & value879%
Communication778%
Honesty & trust374%
What customers talk about
We read 494 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fine wool textiles require delicate care and expertise, and this team handled mine with the utmost precision.”
“Gallagher’s did an absolutely fantastic job cleaning my rug, carpet and upholstery.”
“My larger rug (a bit damaged in a flooded basement and waiting too long to bring it in) is also refreshed--I even had them cut a mat for it.”
“I highly recommend them to anyone needing top-tier rug cleaning!”
“I cannot recommend a company that operates with such inflated pricing.”
“They unloaded the rugs directly from my car, and the appraisal process was quick.”
“Friendly professional service, attention to details and reasonable prices.”
“They answered my questions up front, explained the process, set my expectations and fully delivered.”
“I trust them with my most delicate and priceless items.”
People customers mention
Javier20 reviews
Gallaghers19 reviews
John19 reviews
Juan19 reviews
Tyler14 reviews
Sean13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gallagher's Rug and Carpet Care for 5 kinds of job. Pick one to see what they paid and said.
Todd8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I could not be more impressed with the service provided by Gallagher’s Rug and Carpet Care for my hand-stitched fine wool rug. Fine wool textiles require delicate care and expertise, and this team handled mine with the utmost precision. The final result is simply amazing with the colors bright, the fibers are…
Paid $200–250Reasonable priceArea rug cleaning
MorgyneLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The staff at Gallagher's is friendly and helpful. My sheepskin throw looks great. The service was fast and well done. They are my go to for carpet cleaning and area rug cleaning.
Paid $50–100Reasonable priceArea rug cleaning
Michael14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our elderly dog’s carpet stains were completely removed and the carpet is looking great.
Paid $100–150Reasonable price
LewLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Aaaaaaaamazing!!! They took my old, dirty, stained (and smelly) rug and brought it back to life! It looks beautiful!!! They answered my questions up front, explained the process, set my expectations and fully delivered... I'm super happy! My rug is now an established piece in my home giving me a warm satisfying…
Paid $400–450Reasonable priceArea rug cleaning
BillLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a hand-tied wool carpet professionally cleaned. It's now like new and back in service. Their location is easy to get to, and is easy in and out. The facility is spotless and the staff is friendly. A solid five star business.
⭐⭐⭐⭐⭐
Paid $150–200Great priceCarpet steam cleaning
JaneLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had three vintage rugs cleaned: a bed room rug and two runners. And I should mention we have three indoor cats - one of whom will be 20 next month - need I say more. We also had the rugs treated to protect them better in the future. All three rugs look AND SMELL amazingly wonderful. I would recommend Gallaghers…
We discovered Gallagher's last year and based on reviews, took our rug in. Their team is stellar! We will not go anywhere else and if you need your rugs cleaned, give them a try. Brenda and Kurt are who I've met. Lovely people! Thanks for being a great company!
Response from the owner · 4 hours ago
Thanks for being such a good customer. You have been a joy to work with, and we look forward to working with you for years to come!
Todd Galle8 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
I could not be more impressed with the service provided by Gallagher’s Rug and Carpet Care for my hand-stitched fine wool rug. Fine wool textiles require delicate care and expertise, and this team handled mine with the utmost precision. The final result is simply amazing with the colors bright, the fibers are completely refreshed, and the quality of the craftsmanship was preserved perfectly.
From start to finish, Tyler and the entire staff at Gallagher’s Rug and Carpet Care were extremely friendly, knowledgeable, and professional. It is rare to find a service business that combines high-level expertise with such outstanding customer care. I highly recommend them to anyone needing top-tier rug cleaning!
Price assessment: Reasonable price
Price: $200–250
Services: Area rug cleaning
Response from the owner · 3 days ago
Thank you for such a thoughtful review! We're so glad we were able to brighten up that rug and get it looking its best. We appreciate the kind words, and hope to work with you again!
Morgyne LeCountLocal Guide · 36 reviewsiTotal number of Google reviews Morgyne has written across all businesses on Google Maps, not just this one.
The staff at Gallagher's is friendly and helpful. My sheepskin throw looks great. The service was fast and well done. They are my go to for carpet cleaning and area rug cleaning.
Price assessment: Reasonable price
Price: $50–100
Services: Area rug cleaning
Response from the owner · 5 days ago
Thank you, Morgyne! We look forward to helping you in the future!
Michael BennoLocal Guide · 12 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
These folks are amazing! I have had 3 rugs and one sofa cleaned and every piece has come out perfectly clean and in as-new condition. I trust them with my most delicate and priceless items. Their customer service is 5 starts and they have excellent pick-up and delivery services. I cannot recommend enough. Thank!
Response from the owner · 2 weeks ago
Thank you so much, Mike! We look forward to working with you in the future, we appreciate your kind words!
Karen3 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Gallagher’s did an absolutely fantastic job cleaning my rug, carpet and upholstery. Friendly professional service, attention to details and reasonable prices. Thanks guys!
Response from the owner · 2 weeks ago
Thank you, Karen! We are happy to help and glad to hear everything looks great.
Michael O'Brien14 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Aaaaaaaamazing!!! They took my old, dirty, stained (and smelly) rug and brought it back to life! It looks beautiful!!! They answered my questions up front, explained the process, set my expectations and fully delivered... I'm super happy! My rug is now an established piece in my home giving me a warm satisfying smile each time i walk into the room and see it! The talented team at Gallagher's made this possible!
Price assessment: Reasonable price
Price: $400–450
Services: Area rug cleaning
Response from the owner · 3 weeks ago
Happy to have revamped that lovely rug for you, and so very glad to know it's bringing you joy!
Bill EberleLocal Guide · 8 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
We had a hand-tied wool carpet professionally cleaned. It's now like new and back in service. Their location is easy to get to, and is easy in and out. The facility is spotless and the staff is friendly. A solid five star business.
⭐⭐⭐⭐⭐
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 3 weeks ago
We're so glad we were able to get the rug looking good again for you! Thank you for the wonderful review; it is very appreciated!
Jane MorrisonLocal Guide · 17 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
We had three vintage rugs cleaned: a bed room rug and two runners. And I should mention we have three indoor cats - one of whom will be 20 next month - need I say more. We also had the rugs treated to protect them better in the future. All three rugs look AND SMELL amazingly wonderful. I would recommend Gallaghers to anyone with vintage rugs and any kitty owners. Or maybe the kitties own us? ;-)
Price assessment: Reasonable price
Price: $250–300
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 3 weeks ago
Thank you, Jane! We're so glad to hear that the rugs look great and smell even better!
michael parker13 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
