Carpet cleaning service · Gresham, OR · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 81 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★402 Google reviews · 24 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$424typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Nicholas Carpet Care LLC holds a 5/5 rating from 402 reviews, with the owner responding to 99% of feedback. Customers frequently cite punctuality, clear communication, and reasonable pricing for services including carpet cleaning, rug restoration, tile sealing, and upholstery care. Recurring themes highlight thorough stain removal, pet odor elimination, and professional conduct. Two low-star reviews criticize the thoroughness of work on large jobs, noting that carpets grabbed dirt quickly and specific spots remained visible.
Google rating: 5.0 out of 5 from 402 reviews (99% five-star).
Reviews on this page: 402 Google reviews (363 with written comments, 15 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 31, 2026.
Service: Steam Cleaning Service serving Gresham, Oregon.
Data from Google, last updated November 13, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Nicholas Carpet Care LLCSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nicholas Carpet Care LLC: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nicholas Carpet Care LLC: 96/100 on this factor. Category median: 95.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nicholas Carpet Care LLC: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nicholas Carpet Care LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nicholas Carpet Care LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nicholas Carpet Care LLC: 82/100 on this factor. Category median: 82.A
82
Bar = this company · dark tick = category median.
Star ratings
402 Google reviews we collected
5.0of 5
5 stars39899%
4 stars20%
3 stars00%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 363 written reviews
99%praise
Praise83799%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2438%
Reasonable3961%
Overpriced00%
Not sure12%
$424+40% vs typical steam cleaning services
Middle half of what 50 customers paid ($263–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results20524%
Staff & attitude20224%
Would recommend14417%
Speed & response13316%
Communication749%
Price & value577%
Honesty & trust334%
What customers talk about
We read 363 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“as always Nicholas Carpet care comes through and does an amazing job, thank you for being professional and well priced!”
“…e to be cleaned and while everything is definitely cleaner it was not thorough and the carpet now seems to grab dirt even quicker than before.…”
“Professional, great communication, and our carpet looks fabulous!”
“We highly recommend Vincent and Nicholas Carpet Care!”
“Maybe it’s their equipment or products but I would not recommend or use them again.”
“He was on time, answered all my questions, double checked what I needed cleaned.”
“Alex at Nicholas Carpet Care answered our questions, set our expectations and the results were fantastic!”
“The price in relation to the quality of work done was very reasonable.”
“Referred to this business by Paulson's Carpet Company as who I should use and trust to care for my new home's wall to wall carpeting maintenance.”
People customers mention
Mark32 reviews
Bryson11 reviews
Alex6 reviews
Matt6 reviews
Ryder5 reviews
Matthew5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nicholas Carpet Care LLC for 5 kinds of job. Pick one to see what they paid and said.
Shannon8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Our rug was not expensive but was showing dirt and had many pulled threads. Alex at Nicholas Carpet Care answered our questions, set our expectations and the results were fantastic! The loose threads were removed and the colors returned to almost original, vibrant colors. 10/10 would recommend. If you can…
Paid $350–400Great priceArea rug cleaning
Karen7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We recently had the carpets in our house in Tualatin cleaned by Vincent from Nicholas Carpet Care. He was on time, friendly and expert. He cleaned our puppy-assaulted wall to wall carpets throughly and was able to lift stains we felt a bit hopeless about. The carpet looks new and he even took an area rug for…
KartikaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The Nicholas team and service was exceptional from beginning to end. Alex was responsive, knowledgeable and so kind. We had an area rug with dust and pet stains and when we picked it up, it was a brand new rug! You can tell they take great care in their work and customers. We will continue to work with this team for all carpet services in the future!
Victoria5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service ! Fast and friendly. Showed up when they said that would . Will
Be using again to get my carpets cleaned:)!
Paid $500+Reasonable priceService not listed
Ron2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We've been getting our carpets cleaned for years by Nicholas Carpet Care, The best in the business!!! We refer them to everyone!!!! always professional and on time. This time they cleaned a couch for us and it turned out wonderful...
GayleLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We needed to replace stained pieces of our carpet in two places. We had saved carpet from another room and Bryson used it to do a fabulous job. The seams are only visible on close inspection. Excellent work at a reasonable price.
Our rug was not expensive but was showing dirt and had many pulled threads. Alex at Nicholas Carpet Care answered our questions, set our expectations and the results were fantastic! The loose threads were removed and the colors returned to almost original, vibrant colors. 10/10 would recommend. If you can deliver and pickup your rug, there is a considerable discount.
Price assessment: Great price
Price: $350–400
Services: Area rug cleaning
Karen Carlin7 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
We recently had the carpets in our house in Tualatin cleaned by Vincent from Nicholas Carpet Care. He was on time, friendly and expert. He cleaned our puppy-assaulted wall to wall carpets throughly and was able to lift stains we felt a bit hopeless about. The carpet looks new and he even took an area rug for cleaning that also had dog damage. We are feeling fresh, spotless and ready for the holidays! We highly recommend Vincent and Nicholas Carpet Care!
Price assessment: Reasonable price
Price: $500+
Services: General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 2 weeks ago
Awww! Karen! Thank you so much! We adore and love Vincent!! Thank you so much for the wonderful review 💕
mason wall11 reviewsiTotal number of Google reviews mason has written across all businesses on Google Maps, not just this one.
Our white dining room carpet is lovely. The service was on time, efficient, and friendly. The price in relation to the quality of work done was very reasonable. We simply could not have asked for anything more.
Services: Carpet steam cleaning
Response from the owner · 4 weeks ago
Hello Ralph! What a fantastic review and what an honor to have served you! Thank you for giving us a chance to earn your business.
Anne Dunlop3 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Vincent, from Nicholas Carpet Care did an excellent job! The communication on when he would arrive was great. This was our Basement Apartment carpet, A big job! The carpet had not been cleaned in at least 6 years and it looks BEAUTIFUL! The few spots we pointed out cleared up great, and he found other areas we didn't even see. I really appreciated that he did not charge us for the stairs as they have probably not been cleaned in over 15 years and even though he worked hard, they didn't look the way he felt was worthy of us paying. That was a huge plus to me. (they go between our basement and our main home and rarely get used so we hadn't cared to clean them in the past) Several of my neighbors recommended this company and I will add my recommendations to that! Probably the best job we have had done!
Response from the owner · 4 weeks ago
Hello Anne, awwww! We love Vincent! Such a great guy! Thank you for the review and thank you for giving us the chance to serve you! 💕
Kartika ThornbrewLocal Guide · 17 reviewsiTotal number of Google reviews Kartika has written across all businesses on Google Maps, not just this one.
The Nicholas team and service was exceptional from beginning to end. Alex was responsive, knowledgeable and so kind. We had an area rug with dust and pet stains and when we picked it up, it was a brand new rug! You can tell they take great care in their work and customers. We will continue to work with this team for all carpet services in the future!
Price assessment: Reasonable price
Price: $300–350
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · 4 weeks ago
Hello Kartika, 💕
Thank you so very much for giving us a chance to earn your business. We truly appreciate the review and feedback. We look forward to serving you again.
Brenda Boylan9 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
We've been getting our carpets cleaned for years by Nicholas Carpet Care, The best in the business!!! We refer them to everyone!!!! always professional and on time. This time they cleaned a couch for us and it turned out wonderful...
Price assessment: Great price
Price: $500+
Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Ron,
We appreciate you so much! Thank you for giving us a chance all those years ago and for your trust in us! 💕
