Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Customers frequently highlight punctuality, professional conduct, and reasonable pricing, noting effective communication through texts and emails. Many describe thorough cleaning results for carpets and upholstery, with some mentioning the owner staying late to ensure satisfaction. However, a small number of reviewers reported difficulty reaching the company by phone, while one noted poor cleaning results despite acknowledging the worker's effort.
Data from Google, last updated November 13, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
278 Google reviews we collected
Phrases our text analysis found in 233 written reviews
Price verdicts customers left with their Google review
Middle half of what 12 customers paid ($183–$348) · gold mark = category median.
How often each topic comes up in the written reviews
We read 233 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only was the cleaning great his service was top notch.”
“Easy online scheduling, great prices, on time service, and the results were soooo much better than I deserve.”
“…ears and he never has never let me down, always shows up on time in a nice clean rig and ready to handle the job.…”
“We could not be happier and would definitely recommend them without hesitation.”
“His pricing is reasonable for and worth every penny.”
“Also, the communication via text and email was accurate, precise, and very informative.”
“If you’re looking for someone reliable, honest, and results-driven, I highly recommend.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Tufts Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Very good customer service Cheyenne knew what he was doing. I definitely recommend this company.
Easy online scheduling, great prices, on time service, and the results were soooo much better than I deserve. Also, the communication via text and email was accurate, precise, and very informative. 12/10 would use again!!!!
Cheyenne was outstanding and we gave me tips and pointers for some isolated carpet issues! Very reasonably priced as well!! Will definitely use again!!
I’ve dealt with Cheyenne at Tufts Carpet Cleaning for several years and he never has never let me down, always shows up on time in a nice clean rig and ready to handle the job. I highly recommend his outfit!
Cheyenne was fantastic! Some great tips for the future and very clean and thorough. Will definitely use again. Thank you for the great service!!
Cheyenne was prompt, friendly, dressed professionally, showed concern for trouble areas of our carpet, went right to work and did an excellent job. See before and after pictures of two stains: now you see them then you don’t!! Thanks for a great job!! Would definitely recommend Tufts Carpet Cleaning.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 59 | $170–$365 |
| Carpet steam cleaning | 50 | $176–$403 |
| Pet stain & odor removal | 36 | $214–$448 |
| Area rug cleaning | 19 | $164–$440 |
| Upholstery cleaning | 6 | $196–$371 |
5.0 ★★★★★ 278 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Exceptional work: On time Professional cleaning Very affordable!
My AirBNB was left in very poor shape and i was very disappointed in a group who stayed for 16 days. Tufts carpet shocked me when Chey was able to save mt carpet from being replaced!! I will be using Tufts carpet going forward. Not only was the cleaning great his service was top notch. I was referred to him by a child hood friend and thankful for the introduction. 5 star and i dont take the time to leave many reviews… Tufts deserve this shout out
Tyler, thank you for taking the time to share this, especially when you don’t usually leave reviews. I’m glad the cleaning made such a difference to the carpet. A recommendation from a friend means a lot, and I appreciate you giving Tufts a try. — Cheyenne
Very good customer service Cheyenne knew what he was doing. I definitely recommend this company.
Thank you for the kind words and recommendation. It was a pleasure helping you, and we’re glad you felt well taken care of. We appreciate you choosing Tufts Carpet Cleaning.
Easy online scheduling, great prices, on time service, and the results were soooo much better than I deserve. Also, the communication via text and email was accurate, precise, and very informative. 12/10 would use again!!!!
Thanks, Paula. I’ll take a 12/10 any day. Glad the booking and updates made things easy, and even happier you love the results. I appreciate you trusting me with your carpets and taking the time to leave such a kind review.
Always amazing!
Wesley, I appreciate the rating you left for Tufts. Thank you for the five stars. — Cheyenne
Excellent service !
Ashwini, thank you for your kind words about the service. I appreciate the review. — Cheyenne
Cheyenne did a great job on my carpets. Very professional.
John, thank you for your review of the carpet cleaning. I’m glad you were pleased with the job and the way it was handled. — Cheyenne
Cheyenne was outstanding and we gave me tips and pointers for some isolated carpet issues! Very reasonably priced as well!! Will definitely use again!!
Thank you for your wonderful review! We're so glad to hear that you found the carpet care tips helpful and our pricing reasonable. At Tufts Carpet Cleaning, we strive to provide valuable insights and affordable solutions for all your carpet maintenance needs. We look forward to serving you again in the future. Thank you for choosing us for your carpet cleaning services!
Always does a great job, very professional.
Thank you, Amy! We really appreciate you trusting Tufts Carpet Cleaning and are so glad you’ve had consistently professional service. We look forward to helping whenever you need us.
I’ve dealt with Cheyenne at Tufts Carpet Cleaning for several years and he never has never let me down, always shows up on time in a nice clean rig and ready to handle the job. I highly recommend his outfit!
Thank you for trusting us over the years. We’re glad you can count on us to arrive prepared and take care of the job. We truly appreciate the recommendation!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
