Experts Reviews · Company report
AA Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

AA Carpet Cleaning

Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 628 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AA Carpet Cleaning is better than 98% of steam cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AA Carpet Cleaning is better than 96% of steam cleaning services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AA Carpet Cleaning is better than 95% of steam cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AA Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AA Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AA Carpet Cleaning is better than 40% of steam cleaning services.C
40

Reviews for your job

Customers hired AA Carpet Cleaning for 8 kinds of job.

AA Carpet Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Upholstery cleaning”

Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

AA carpet cleaning did a great job cleaning our couches! With two young kids and lots of spills, they look brand new and refreshed. Communication was great, on time, and prices were affordable. Definitely recommend! Will be using again!

Paid $200–250Great priceUpholstery cleaning
mantaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We called AA Carpet Cleaning several years ago, and had such a good experience, that we called again this year for a couch cleaning. The quality of cleaning is excellent, scheduling was easy and flexible, and we would totally use AA Carpet Cleaning again. Thanks Boris and team!

Upholstery cleaning
Sher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job on my parent's carpet and furniture. I was impressed with how clean they were able to get these items. The fast dry time indicated they were able to pull out the dirt out so it did not wick back up to the surface. Superior clean.

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Spenser5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Exceptional service. Had Boris service our interior carpets and outdoor upholstery last year and had him back this summer. Easy to work with, great price and service is high quality, effective and efficient. Will definitely use him again for our cleaning needs.

Great priceCarpet steam cleaningUpholstery cleaning
Frewine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Boris was quick and his work was excellent! At a time when customer service seems to be a rarity, Boris’ customer service was too tier. He was personable, knowledgeable and kind. We will definitely use his services again in the future.

Great priceCarpet steam cleaningUpholstery cleaning
daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great experience, clean a sofa for me. Reasonable price also.

Paid $100–150Reasonable priceUpholstery cleaning
Thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent customer service and came out quickly. Had couches air ducts, and dry vent cleaned. Very happy with it all!

Reasonable priceUpholstery cleaningPet stain & odor removalHVAC duct & vent cleaning
Perla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

He took into consideration that i had small children and made the process quick but the end results where amazing. Very friendly and polite would definitely recommend.

Paid $200–250Reasonable priceCarpet steam cleaningUpholstery cleaning
Gina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I've used Boris in my own home for carpet and upholstery cleaning, as well as recommended him to my clients. He is incredibly responsive, professional and does an amazing job for a fair price. It's easy to give him 5 stars!

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Tracy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I would highly recommend AA Carpet Cleaning. They were very professional and efficient. Igor arrived right on time and was polite and very thorough.

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Kennedy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I couldn’t be more impressed with the couch cleaning service I received from Boris! After some movers accidentally left a grease stain on my couch, I thought I might have to say goodbye to my beautiful cream-colored furniture. But Boris worked wonders. Not only did he manage to get me a last-minute appointment, but…

Reasonable priceUpholstery cleaning
AshleyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called AA this morning for a last minute upholstery cleaning after my dog had an accident. Boris took my call and got to our house just a few hours later. He did an amazing job cleaning the sofa, getting out the stains and smells quickly. He left the area very clean and was very professional. I will use him again…

Paid $200–250Great priceUpholstery cleaning
Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always a great job. Miracle workers on an old carpet! We had our sofa and love seat cleaned this time and they look brand new.

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaning
pechicrem3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

superrrrr impressed with the service! scheduling was quick and easy, & he showed up right on time! he was friendly, professional, & got straight to work. our carpets had yearssss of wear and now they look (and smell) fresh & clean again. if you need carpet cleaners in portland who actually CARE about doing a…

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Holly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We needed carpets and furniture cleaned urgently and Boris arrived quickly and did a fantastic job. The rate was very reasonable. I highly recommend AA Carpet Cleaning.

Carpet steam cleaningUpholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
KarenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did a fabulous job! Our sectional and carpets look brand new. Great company, can’t say enough nice things about how great he did.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Johnathan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Boris has cleaned two of our homes and has always been professional, prompt, fast, and done great work. We operate furnished rentals and like to take great care of the places. He is a wonderful member of our team that helps keep things looking good. Thanks Boris!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Ivan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you very much, Peter is super professional. Good job !👍👍👍👍

Upholstery cleaningPet stain & odor removal+ Professionalism
Allie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Boris is quick, friendly and professional. He has cleaned my sofas and carpets repeatedly for pet stains and always provides top notch service. Thank you Boris!!! 5 years later I am still using Boris because is so good at what he does and friendly and efficient! He is a joy and always gets the stains out!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you so much, Boris. Excellent customer service, and job well done!

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Cali2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He has the upmost absolute customer service! Very professional and responsive. While cleaning my carpet he even noticed my central air filter was old and offered to replace it, I allowed him to. After when I asked him the price, he didn’t change it one bit, actually quoted me lower than he did over the phone. Was…

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Boris is professional, responsive, timely and does a outstanding job. We have used him 3x now and have always had a great experience. We would highly recommend!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Elena7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I needed to find someone last minute to clean carpets in the new home we moved into and our couch. Boris was in the area and was willing to come by the same day I called him. I got really lucky! He was so professional, efficient, knowledgeable and nice! The carpets look clean and most importantly smell good! Thank you for your outstanding service!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
netta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Did a very nice job on my living room furniture and area rugs. Affordable, prompt, professional service

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Yekaterina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing service, quick response, excellent communication. On time and time efficient and at the same time very thorough in the process. Professional and friendly. Something about that steam clean makes me feel good and confident that my children will be playing on and laying on a clean carpet. Definitely recommend this company.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jonelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have had Boris clean my soft surfaces 3 times now, and every time he has been professional, friendly, courteous, trustworthy, and has done an excellent job. His fees are reasonable. I never call anybody but him for these services and I will continue to have him come out once a year to spruce things up. Thank you, Boris!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called today and was so thrilled to find that Boris could come and clean our carpet and couch on the same day! He was on time, friendly, and did a great job! I will only recommend this company moving forward. Great service!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Courtenay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Boris is great! He is very prompt, does amazing work, and does not overcharge. He makes our carpets look new again! We will keep using him!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Boris does a great job. The first time I hired him was after I had a sick pet- very sick all over the carpets and couch. I was desperate and he was able to come out the same day to clean. We were left with no pet odors or stains. His price was very reasonable and I was so grateful for his help. It was a no-brainer…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I was very happy with Boris’ service. I’ve used AA on two occasions and have been satisfied both times. I will be happy to use them again in the future. Thanks!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
CLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Tony6 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Quality+ Professionalism
Karissa6 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism

Price

$211-30% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 39%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning88$170–$365
Carpet steam cleaning67$176–$403
Pet stain & odor removal50$214–$448
Upholstery cleaning33$196–$371
Area rug cleaning30$164–$440
HVAC duct & vent cleaning9$614–$1.1k
Drapes & curtain cleaning7$207–$366
Mattress cleaning2$131–$322

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