Gutter cleaning service · Tacoma, WA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%95+13.4Replies to reviews 7%88+6.2Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 85 roof cleaningiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★2,543 Google reviews · 24 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the thoroughness of roof, gutter, and window services, noting that technicians are punctual, professional, and communicate clearly about work plans and costs. Recurring themes include detailed cleanup of surrounding areas and the convenience of recurring maintenance programs. However, some low-star reviews criticize unexpected price increases on the day of service, insufficient advance notice for appointments, and instances where requested work was not completed or debris was left behind.
Google rating: 4.9 out of 5 from 2,543 reviews (95% five-star).
Reviews on this page: 2,543 Google reviews (1,479 with written comments, 23 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 24, 2026.
Service: Roof Cleaning Company serving Tacoma, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyRoof Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AA Window, Roof & Gutter Cleaning: 92/100 on this factor. Category median: 97.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AA Window, Roof & Gutter Cleaning: 91/100 on this factor. Category median: 97.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AA Window, Roof & Gutter Cleaning: 94/100 on this factor. Category median: 100.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AA Window, Roof & Gutter Cleaning: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AA Window, Roof & Gutter Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AA Window, Roof & Gutter Cleaning: 88/100 on this factor. Category median: 99.A
88
Bar = this company · dark tick = category median.
Star ratings
2,543 Google reviews we collected
4.9of 5
5 stars2,41295%
4 stars833%
3 stars40%
2 stars70%
1 star371%
Praise vs complaints
Phrases our text analysis found in 1,479 written reviews
98%praise
Praise2,22198%
Complaints432%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price7013%
Reasonable43579%
Overpriced122%
Not sure356%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results82036%
Staff & attitude59526%
Speed & response32915%
Communication1728%
Would recommend1728%
Price & value1326%
Honesty & trust442%
What customers talk about
We read 1,479 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matthew did an excellent job in treating my roof, cleaning the gutters, and then leaving the entire area much cleaner than when he arrived.”
“The crew might be good, but the customer service is absolutely terrible.”
“Thomas was great, very friendly & explained everything along the way.”
“Woke me up 2 hours before I gotta work a double shift, I yelled out the window “come on man it’s 8 am” the guy said “deal with it””
“The were on time, Kristian was friendly, professional and I've already recommended you to family to contact.”
“We had our solar panels cleaned after many years delayed, plus we had our outside windows and doors cleaned and the garage roof cleaned off with a tre…”
“Great communication, reasonable prices, easy to book an appointment (even for me as a person who hates phone calls)!”
“Some of these windows are hard to reach 3 stories tall and why I hired window cleaners.”
“I would definitely recommend AA Window, Roof and Gutter cleaning.”
“I will never use this company again and I won't recommend them to anyone!”
“They are a great price, do a great job and have kind and considerate staff.”
“They charged $250 to clean it which we thought was overpriced.”
“Thank you AA Window, Roof & Gutter cleaning for being honest and for providing full transparency on my service!”
“They could have asked for photos or sent someone to look, instead it felt like a total bait and switch scam.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AA Window, Roof & Gutter Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Nancy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Matthew did an excellent job in treating my roof, cleaning the gutters, and then leaving the entire area much cleaner than when he arrived. I've used AA Window, Roof &Gutter Cleaning for years. They always do excellent work... Matthew kept their reputation solid, if not even better!!
Great priceGutter cleaning
Mary7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Will did an excellent job. He was thorough, friendly and professional .Would request him for next years cleaning!
Tim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Thorough service, including surrounding ground level areas around the house after the roof job was finished.
Reasonable priceGutter cleaning
S5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Brock did a great job. I can’t see the majority of my roof so wasn’t sure how bad it was. It was pretty bad but Brock’s attitude was positive and he had good attention to detail.
I would definitely recommend AA Window, Roof and Gutter cleaning.
Rooftop/skylight cleaning
Linda7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Thomas was great, very friendly & explained everything along the way. I'm glad I am on your auto-pilot program so things are arranged without me having to set appointments. THANKS!
Reasonable priceGutter cleaning
Jessi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
AA Window was fantastic, I couldn't of asked for a better company. The were on time, Kristian was friendly, professional and I've already recommended you to family to contact.
Matthew did an excellent job in treating my roof, cleaning the gutters, and then leaving the entire area much cleaner than when he arrived. I've used AA Window, Roof &Gutter Cleaning for years. They always do excellent work... Matthew kept their reputation solid, if not even better!!
Price assessment: Great price
Services: Gutter cleaning
Kathleen Geraghty1 reviewiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Will did an excellent job. He was thorough, friendly and professional .Would request him for next years cleaning!
Price assessment: Reasonable price
Positive: Quality, Professionalism
Services: Gutter cleaning
Response from the owner · 5 months ago
Thank you so much for the great review, Mary! We’re thrilled to hear Travis provided such thorough, friendly, and professional service during your window cleaning. We’d love to have him back out for your cleaning again next year. We truly appreciate your support!
Kelly Namba3 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Thorough service, including surrounding ground level areas around the house after the roof job was finished.
Price assessment: Reasonable price
Services: Gutter cleaning
Response from the owner · 3 days ago
Thanks for the review, Tim! Glad the roof and gutter cleaning was thorough and that our tech left the ground level areas around the house clean too. We appreciate your business!
S Clark5 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Brock did a great job. I can’t see the majority of my roof so wasn’t sure how bad it was. It was pretty bad but Brock’s attitude was positive and he had good attention to detail.
I would definitely recommend AA Window, Roof and Gutter cleaning.
Services: Rooftop/skylight cleaning
Response from the owner · 3 days ago
Thanks for the great review! We appreciate the recommendation and your business!
Linda Boyd7 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Thomas was great, very friendly & explained everything along the way. I'm glad I am on your auto-pilot program so things are arranged without me having to set appointments. THANKS!
Price assessment: Reasonable price
Services: Gutter cleaning
Response from the owner · 2 years ago
We’re happy to hear that it’s making things a little easier for you. We’ll pass along the praise to Thomas.
Jessi Edelbrock2 reviewsiTotal number of Google reviews Jessi has written across all businesses on Google Maps, not just this one.
AA Window was fantastic, I couldn't of asked for a better company. The were on time, Kristian was friendly, professional and I've already recommended you to family to contact.
AA Window, Roof & Gutter is always awesome and goes above and beyond. Not only did they inspect and clean the roof and gutters, but they cleaned up all the leaves in our lawn!
Our technician, Tew, was a pleasure! He introduced himself and carefully outlined his work plan. He noted that we had leaves on portions of the garage and house and mentioned that there might be an additional cost, which I approved. He was efficient and thorough! He carefully blew off the leaves on the roof, cleaned out out the gutters and left our decks, walkways spotlessly cleaned. He found no extensive accumulation requiring an additional charge. We had a fun chat when he finished - what a charming and personable guy!
As I have become accustomed, this as another generous and thoughtful service provided by AA Window and Gutter Cleaning!
Services: Gutter cleaning
Response from the owner · 2 years ago
The trifecta. Thanks for choosing us to get the job done right.
