Experts Reviews · Company report
AAA Termite & Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%72+5.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

AAA Termite & Pest Control

Rossville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 100 ant exterminators · 5.0★ from 1,649 Google reviews

Report card

Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AAA Termite & Pest Control is better than 99% of ant exterminators.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AAA Termite & Pest Control is better than 100% of ant exterminators.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AAA Termite & Pest Control is better than 100% of ant exterminators.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AAA Termite & Pest Control is better than 100% of ant exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AAA Termite & Pest Control is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AAA Termite & Pest Control is better than 72% of ant exterminators.B
72

Reviews for your job

Customers hired AAA Termite & Pest Control for 8 kinds of job.

AAA Termite & Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.132
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 77
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 132 Google reviews tagged “Cockroach extermination” · showing 40

Henry11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Great customer service from Andy Bevis

Spider exterminationGeneral pest inspectionCockroach extermination+ Punctuality+ Professionalism
DavidLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Jason Cratin did an excellent job. Very dependable, on time and makes sure he covers everything with you.

Paid $100–120Reasonable priceCockroach extermination+ Quality+ Value
Jessica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

We have always been impressed with the friendliness and promptness of the technician along with the knowledge and thoroughness of their service.

Ant exterminationCockroach exterminationHornet & wasp extermination+ Professionalism
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent and professional service by Jason! Very knowledgeable and helpful!

Great priceGeneral pest inspectionCockroach extermination
Debbie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Billy Brumlow worked quickly and efficiently on our home. He was friendly and professional.

Termite inspectionSpider exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Ashin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Pest Control came by our house and did a great job. Jason Cratin took the time to explain what was going on, what might be causing the issues, and what we could do to prevent them in the future. He was very professional, friendly, and thorough with the pest control treatment.

Great priceRodent exterminationTermite inspectionCockroach extermination
Jakatae10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Josh Spangler and other employees of AAA Termite provide excellent customer service, flexibility in scheduling, and a reasonable price. We are satisfied with results and genuinely enjoy each interaction we have.

Cockroach exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Josh Spangler was our technician and as with all AAA's tech's he did a great job!

Spider exterminationCockroach exterminationAnt extermination+ Professionalism
cyndraysoc4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Moving and wanted the house sprayed for bugs before moving in. We do have pets and wanted to be assured of their well-being. Josh arrived and was very friendly and answered all our questions about the services. He sprayed inside and outside taking the time to do a thorough job. Josh was very prompt in arriving on…

Paid $140–160Great priceGeneral pest inspectionCockroach exterminationAnt extermination
Deanna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

punctual, cordial and thorough service!

Cockroach extermination
Rhonda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Billy Brumlow was an awesome technician..Very professional and very likable..AAA Termite & Pest Control is an awesome company and excellent service..Mr. Brumlow continue to WOW your customers. At the end of the day I feel confident that Mr.Brumlow did hid job well.. Thanks again for awesome service.

Cockroach exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Brooke8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jason Cratin was awesome, quick & effective!

Great priceCockroach extermination
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Bonita went out of her way to accommodate my hectic schedule. As always, Bonita was punctual, thorough, personable and a joy to have around. You should be proud to have such a terrific employee on your staff!!!

Ant exterminationBee exterminationBug & insect extermination
Hannah10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jason Cratin was so nice and friendly. Took great care of us and we appreciate the speedy response and getting him out here quick. Great service!

Paid $100–120Reasonable priceGeneral pest inspectionCockroach exterminationAnt extermination
kennethLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I have been doing business with AAA for over 20 years. It's always a good experience. Johnny Perry was very friendly and attentive to our needs.

Termite exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Carr10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Jason did a great job for us. We’ve used AAA for years and always done a good job.

Cockroach exterminationSpider extermination+ Quality+ Professionalism+ Value
Memphis19418 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Jason Cratin was on time, friendly, and professional. He and AAA Termite always do a good job. Have used them for many years.

Paid $200+Reasonable priceBug & insect exterminationCockroach exterminationGeneral pest inspection+ Punctuality+ Value
Steve14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

JOSH Spangler did excellent job , very congenial & professional. Steve Solomon

Spider exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Jandrea5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bonita came promptly and went to work. She makes sure the bugs stay OUT of my house lol. I really appreciate the quarterly service.

Cockroach exterminationSpider extermination+ Punctuality+ Professionalism
ChaundraLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thank you Bonita friendliness and professionalism.

Spider exterminationGeneral pest inspectionCockroach extermination+ Responsiveness+ Punctuality+ Professionalism
Russel12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Josh Spangler and the entire team at AAA Termite & Pest Control have provided excellent service!!!!! I couldn't be happier with my decision to use them for our pest control needs.

Termite inspectionSpider exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
teddyLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

John Ferrell is tha best, thank u so much for always taking care of my home needs!! Great customer service!! Always,just a phone call away!! Thanks!!

Cockroach exterminationSpider extermination
Brent2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

John Farrell did a great job, treating our property for pests and the results were definite the next day. I really like the service AAA Pest and Termite offers and they are always very upfront and communicate when they are coming.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bonita Chenault did an excellent job treating our home for insects!

Termite inspectionTermite exterminationSpider extermination+ Quality+ Professionalism
Kayla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

AAA Termite and Pest Control is the best in the business! They have friendly service and are very knowledgeable about the pest issues I have faced in the past. Josh was the most recent technician to come to my house and he did a phenomenal job.

General pest inspectionCockroach exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
JanieLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Josh did an excellent job protecting our home from future pests! He was prompt, efficient and did a thorough interior and exterior spray of our property. Great personality. Highly recommend AAA Termite and Pest.

Spider exterminationGeneral pest inspectionMosquito extermination+ Responsiveness+ Punctuality+ Quality
Bradley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They always show up when they say they will. Mike is always nice and does great work!

Hornet & wasp exterminationSpider exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
TLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been a customer of AAA Termite for close to 20 years and two houses. They have always been great to work with. My favorite employee is definitely Billy. Even though I only see him a few times a year its always a great chat and great service!

Home inspectionTermite inspectionMosquito extermination+ Punctuality+ Quality+ Professionalism
Rob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

John Farrell, always personable and professional!!

Spider exterminationCockroach exterminationBug & insect extermination+ Quality
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Overall very positive

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have been using AAA for about 4 years now, and we will use them for many more years to come! Always knowledgeable and respectful. Very friendly and prompt staff! Their product is very efficient, obviously, and their pricing is reasonable. Bonita is so great and friendly, and she is very thorough when she comes to…

Termite inspectionTermite exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Lisa14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I’ve used AAA Termite for over 20 years. Billy treats my home and property and is friendly and thorough.He also doesn’t get upset when my 2 huge poodles jump all over him. Another reason I’d recommend AAA Termite is that they are locally owned. Lisa Matlock Midtown Memphis

Cockroach exterminationHornet & wasp exterminationTermite inspection
JLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Mike who spray for mosquitos is very professional and a great communicator. He will let me know which days works for before showing up and gives me a heads up when he is on his way.

Cockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Sharita8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The technicians (Mike and John) absolutely amazing, very friendly and professional. Mike gave me wonderful advice dealing with an infestation in the garage due to stored moist mulch

Cockroach extermination+ Responsiveness+ Professionalism
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Billie was on time, quick but thorough, knowledgeable, and very friendly. We signed up for quarterly services.

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

John Farrell was on time, quick, and friendly. Thank you!

Cockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Rhendle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We have used AAA for several years, and could not be happier with their service. Every technician they have sent to us has been, professional, knowledgeable, and very punctual. Most recently, Jason Cratin has gone above and beyond to help us with an issue and he has been dilligent in following up to make sure things…

Cockroach exterminationGeneral pest inspectionRodent extermination
David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Bonita and the team at AAA Termite and Pest Control are punctual, professional and provide excellent customer service. Second year of quarterly service with good results. We are surrounded by woods and the insects stay outside where they belong.

Bug & insect exterminationCockroach exterminationHornet & wasp extermination+ Punctuality+ Quality+ Professionalism
Leroy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Ms Bonita Chenault is very professional and takes her job seriously, and shows on time. Bonita has always been a great servicer! I would recommend her to anyone.

Ant exterminationCockroach exterminationSpider extermination
Melanie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Billy Brumlow is a pleasure to work with! AAA termite provides prompt and effective service.

Ant exterminationCockroach exterminationHome inspection+ Responsiveness+ Professionalism+ Value

Show more cockroach extermination reviews (92 more) →

Price

$192+106% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 66%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Termite inspection385$108–$323
General pest inspection272$56–$111
Termite extermination240$214–$426
Ant extermination200$66–$196
Spider extermination151$61–$144
Cockroach extermination132$58–$246
Bug & insect extermination84$58–$111
Mosquito extermination56$68–$119

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