Air conditioning repair service · Winter Garden, FL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty79−2.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★1,240 Google reviews · 24 photos
94%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
$322typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
ABC Air Conditioning & Heating Specialist at a glance
Customers frequently praise the company for punctual arrivals, clear communication, and thorough explanations of HVAC issues. Recurring themes include professional conduct, detailed documentation with photos, and the availability of service contracts for ongoing maintenance. However, some reviewers cite high costs for warranty repairs and express frustration with specific installation errors or report access issues.
Google rating: 4.9 out of 5 from 1,240 reviews (94% five-star).
Reviews on this page: 1,240 Google reviews (751 with written comments, 19 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: October 24, 2026.
Service: Heat Pump Installation Service serving Winter Garden, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ABC Air Conditioning & Heating Specialist: 85/100 on this factor. Category median: 92.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ABC Air Conditioning & Heating Specialist: 75/100 on this factor. Category median: 90.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ABC Air Conditioning & Heating Specialist: 89/100 on this factor. Category median: 95.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ABC Air Conditioning & Heating Specialist: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ABC Air Conditioning & Heating Specialist: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ABC Air Conditioning & Heating Specialist: 100/100 on this factor. Category median: 63.A
100
Bar = this company · dark tick = category median.
Star ratings
1,240 Google reviews we collected
4.9of 5
5 stars1,16794%
4 stars383%
3 stars50%
2 stars50%
1 star252%
Praise vs complaints
Phrases our text analysis found in 751 written reviews
97%praise
Praise1,34297%
Complaints413%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price924%
Reasonable2362%
Overpriced25%
Not sure38%
$322-29% vs typical heat pump installation services
Middle half of what 25 customers paid ($161–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude37127%
Speed & response28621%
Quality & results25218%
Would recommend15111%
Price & value14310%
Communication997%
Honesty & trust816%
What customers talk about
We read 751 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I asked tons of questions and he was very polite and patient with me.”
“They're the most unprofessional company ever had to deal with.”
“After an estimate which included my service contract he surprised us an did the repairs that needed attention the same day.”
“…so call him and we agreed for next day then guess what never call me never showed up I call the office they said he will me and he never did…”
“After having a very negative experience with our previous AC company, he was very thorough and made me feel completely at ease with the entire process.”
“…y didn't arrive and they don't want to go obviously I'm upset but the worst thing is that they don't answer and block the numbers what a way to do bus…”
“Highly recommend ABC Air if you’re looking for trustworthy people looking after your AC.”
“If you value your hard earned money just avoid them.”
“He quickly diagnosed the issue as a bad capacitor, got it fixed, and gave us a very fair price on both parts and labor.”
“Overall, happy ABC could come out same day but definitely feel like we were ripped off and recommended a new unit just for the sake of it.”
“He took his time to explain what was going on with my Hvac unit.”
“Trust and believe you won't go wrong trusting them with your HVAC service.”
“Liars!”
People customers mention
Aaron25 reviews
Eddie14 reviews
Thomas12 reviews
Orlando8 reviews
Patrick8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ABC Air Conditioning & Heating Specialist for 8 kinds of job. Pick one to see what they paid and said.
Moises2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Marcos Martinez serviced my A/C, very professional and personable! Definitely went above and beyond! 10/10!
Paid $1,000–1,200Great priceHVAC system repair
DustinLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★
Jesus the tech was very courteous and handled the repair quickly. The unit is still under warranty and it cost far more than I expected to pay but they got it taken care of quickly and professionally and I do appreciate that.
Paid $1–200OverpricedHVAC system repair
Gina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
ABC Air has serviced my system for years. The technicians are extremely knowledgeable and friendly. Trust and believe you won't go wrong trusting them with your HVAC service. My tech was Marcos Martinez, and I would like to maintain him as my trusted HVAC technician for all future services.
Paid $1,000–1,200Reasonable priceHVAC system repairHVAC system maintenanceCleaning
Carlos8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
You can’t ask for better service when your AC goes out on a Saturday night in Orlando. I was able to get a hold of ABC Air Conditioning and Heating right away and got an appointment scheduled for Sunday morning.
Our technician, Tommy, was professional, knowledgeable, and honest. He quickly diagnosed the issue as a…
Paid $200–400Great priceHVAC system repair
monc81Local Guide · 67 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★
First AC maintenance last Dec 2025, after 4 years that i bought my new Carrier from ABC. The service guy put my AC Filter on my Carrier facing downwards, even if the blower is above the Filter and duct vents are on the Ceiling!! Its supposed to go upwards and I just changed it today and saw his error!! And he's supposed to know it more than me!!
Paid $100–200Not sure
Luis10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Mark did a great job. Looked at my systems and made all the proper adjustments needed to be done. Mark explained everything and took his time to solve the problem.
Paid $100–200Reasonable priceHVAC system repairHeating system repair
Marcos Martinez came out to my resident today to service my Hvac unit and I must say he was Great! He was very knowledgeable and professional. He took his time to explain what was going on with my Hvac unit. I would definitely refer your company to my family and friends and have them specifically ask for Marcos! I personally and specifically would like to request Marcos Martinez as our mandatoryTech moving forward. Thank you Marcos for your professionalism and knowledge!!
Chris Terry3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I had the pleasure of meeting Marcos Martinez today. He came to service my Hvac system. I asked tons of questions and he was very polite and patient with me. He took his time and explained and answered all my questions, and Boy did I have a lot!! I like to request Marcos as our mandatory Technician! to service our Hvac system. Hands down. I definitely feel he knows his stuff and was very professional. I have already established a great rapport Thank you Marcos!!
Terre Miller9 reviewsiTotal number of Google reviews Terre has written across all businesses on Google Maps, not just this one.
5 STARS!! The Stars are beautiful but the customer happy is even better. We are here for ALL your A/C needs from Maintenace, to Service, to Duct Work, Insulation & Antibacterial Lights, anything HVAC related call us!! Thank you again!
pahornbackLocal Guide · 91 reviewsiTotal number of Google reviews pahornback has written across all businesses on Google Maps, not just this one.
I called ABC Air to sign up for a service contract. XAVIER DELGADO was the most respectful, kind, and knowledgeable young man ever! He found issues that a previous service ignored. He explained everything to us step by step. After an estimate which included my service contract he surprised us an did the repairs that needed attention the same day. Xavier is a valuable asset to your company and I will be recommending him to all my neighbors.
Thank you Xavier
Response from the owner · 5 days ago
5 STARS Thank you so much. The review is great but the feedback is just amazing. We try very hard to be the A/C company that provides your repair, estimate, or options but also the one you enjoy calling! Thank you again for the review !!
Amanda HornbackLocal Guide · 11 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Just had Xavier Delgado at the house and he was hands down the best tech we've had. After having a very negative experience with our previous AC company, he was very thorough and made me feel completely at ease with the entire process. Thank you so much! Highly recommend!
Price assessment: Great price
Services: A/C system maintenance
Response from the owner · 5 days ago
5 STARS Thank You!!! Our Techs are always updating their craft with training and are very kind and interested people. We have such a great support team in the office ready to field your calls, needs, and scheduling. Thank you for the great review :)
Moises Ramos2 reviewsiTotal number of Google reviews Moises has written across all businesses on Google Maps, not just this one.
Marcos Martinez serviced my A/C, very professional and personable! Definitely went above and beyond! 10/10!
Price assessment: Great price
Price: $1,000–1,200
Services: HVAC system repair
Response from the owner · a week ago
5 STARS are always amazing but your review was awesomness!! Thank you for highlighting Marcos because our Techs are outstanding and really care about their customers. Everyone at ABC are just like your neighbors.... we live and work here and prioritize YOU!! Thank you again for the great review :)
Dustin ThomasLocal Guide · 18 reviewsiTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
Jesus the tech was very courteous and handled the repair quickly. The unit is still under warranty and it cost far more than I expected to pay but they got it taken care of quickly and professionally and I do appreciate that.
Price assessment: Overpriced
Price: $1–200
Services: HVAC system repair
Response from the owner · a week ago
Thank you for your review. We do appreciate all our customers and try our very best to give the best service and be fair in our charges. We have absorbed a great deal but eventually our pricing has to reflect the issues facing our industry... as all industries have been affected with price hikes. We will continue to offer the best and most trained techs, support staff, and pricing we possibly can. Thank you again for being a valued customer.
Shari Z5 reviewsiTotal number of Google reviews Shari has written across all businesses on Google Maps, not just this one.
Jesus was the technician for the recent maintenance service. He was professional and knowledgeable. We have been working with ABC for about a year and are highly satisfied with the team’s support and service.
Services: HVAC system maintenance
Response from the owner · a month ago
5 STARS Thank you for all 5!!! We really appreciate the great review and it's wonderful to have this kind of review I never get tired of reading What ever your A/C need call us we will help you with it!! Thanks again :)
Gina S4 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
ABC Air has serviced my system for years. The technicians are extremely knowledgeable and friendly. Trust and believe you won't go wrong trusting them with your HVAC service. My tech was Marcos Martinez, and I would like to maintain him as my trusted HVAC technician for all future services.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: HVAC system repair, HVAC system maintenance, Cleaning
Response from the owner · 3 weeks ago
5 STARS Thank you so very much. Our customer are like the Stars!! We are ready to get to the issue and Repair, Replace or Maintenance. Thank you for the great review and your continued business.
Ashley SearfossLocal Guide · 18 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Chris was informative, professional and thorough. I am happy with ABC’s service for my first HVAC check up of the season.
Price assessment: Reasonable price
Services: HVAC system maintenance
Response from the owner · 2 years ago
Thank YOU for the 5 STARS!! We are ready, and now you are too, for the super sized heat we have every year. We love our customers and want them to be cool all summer!! Thank you again!!
