Water damage restoration service · St. Louis, MO · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%51+12.4Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty68−3.2Momentum penalty36−6.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 14 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 0%
4.7★★★★★75 Google reviews · 24 photos
91%five-star reviews
4.24★last 12 monthsiAverage stars on reviews from the last 12 months only.
10.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
ABC Environmental Contracting Services at a glance
Customers report that ABC Environmental provides water damage restoration, asbestos abatement, and reconstruction services, frequently citing punctual arrivals, clear communication, and effective coordination with insurance companies. Positive feedback highlights professional crews, thorough workmanship, and responsive scheduling. However, low-star reviews describe a pattern of significant property damage during repairs, missed appointments, and poor follow-up on unresolved issues.
Google rating: 4.7 out of 5 from 75 reviews (91% five-star).
Reviews on this page: 75 Google reviews (69 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 23, 2026.
Service: Hazardous Material Removal Service serving St. Louis, Missouri.
Data from Google, last updated October 25, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ABC Environmental Contracting Services: 65/100 on this factor. Category median: 93.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ABC Environmental Contracting Services: 51/100 on this factor. Category median: 93.C
51
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ABC Environmental Contracting Services: 68/100 on this factor. Category median: 99.B
68
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ABC Environmental Contracting Services: 99/100 on this factor. Category median: 94.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ABC Environmental Contracting Services: 36/100 on this factor. Category median: 100.D
36
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ABC Environmental Contracting Services: 100/100 on this factor. Category median: 62.A
100
Bar = this company · dark tick = category median.
Star ratings
75 Google reviews we collected
4.7of 5
5 stars6891%
4 stars23%
3 stars00%
2 stars00%
1 star57%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
96%praise
Praise13996%
Complaints64%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4330%
Would recommend3222%
Quality & results2517%
Speed & response2215%
Communication1712%
Honesty & trust53%
Price & value11%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time, fast, courteous, friendly, answered all my questions and resolved everything on budget.”
“We canceled due to how unprofessional and unorganized this company seemed.”
“…me getting me on the schedule and getting the job done to my floors I highly recommend abc to anyone that needs any cleaning done to there home thank…”
“long story short, I wouldn’t recommend this company.”
“The care, commitment and attention to detail exceeds expectations.”
“My family and I were immediately put at ease by Megan’s manner and extensive knowledge.”
“Scheduling was easy and the communication from the office and the people coming to my house was great.”
“ABC Environmental is a trusted partner for handling our customers mitigation, remediation, reconstruction needs for water, smoke, and fire losses.”
“My estimator was quick and easy to work with when it came to formulating my estimate.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ABC Environmental Contracting Services for 8 kinds of job. Pick one to see what they paid and said.
Derrick1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
ABC Environmental Services were great! I had asbestos abatement done in my kitchen. They were on time, fast, courteous, friendly, answered all my questions and resolved everything on budget. Highly recommended!
Reasonable priceFlood cleanup
KelliLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I had a great experience for my asbestos removal! Scheduling was easy and the communication from the office and the people coming to my house was great. Everyone was very kind and professional. Thank you especially to Kyle, Megan and D!
Elmer9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Abc environmental is a superior cleaning company that will take excellent care of any an all of your needs they came in my home respectfully did the job I needed done was very responsible with calling me getting me on the schedule and getting the job done to my floors I highly recommend abc to anyone that needs any…
Kent2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
ABC Environmental is a trusted partner for handling our customers mitigation, remediation, reconstruction needs for water, smoke, and fire losses. We not only have a partnership with ABC, but have been customers ourselves. The care, commitment and attention to detail exceeds expectations. I highly recommend ABC…
Tracy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
We couldn’t be more impressed with the exceptional service from ABC Environmental Contracting. From the start, they guided us through every step, worked directly with our insurance company, and even connected us with a roofing team whose workmanship was outstanding.
Currently, we’re in the process of repairing water…
Giacomo9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
ABC was very professional and made my water damage seem like it never happened. They made the process so painless it was refreshing.
ABC Environmental Services were great! I had asbestos abatement done in my kitchen. They were on time, fast, courteous, friendly, answered all my questions and resolved everything on budget. Highly recommended!
Price assessment: Reasonable price
Services: Flood cleanup
Response from the owner · 2 months ago
Thank you, Derrick — we appreciate the kind words and recommendation. I’m glad our team was on time, courteous, and completed the kitchen asbestos abatement on budget while answering your questions. If you need any follow-up or assistance, please contact us and we’ll be happy to help.
T0neLocal Guide · 13 reviewsiTotal number of Google reviews T0ne has written across all businesses on Google Maps, not just this one.
Megan Battles is terrific! Starting from the very first phone call to schedule an appointment, she was friendly and professional. From the moment she arrived to clean up and repair the water damage to our home, she demonstrated expertise, confidence in her knowledge and skills, leadership with her team, and impeccable customer service.
My family and I were immediately put at ease by Megan’s manner and extensive knowledge. She clearly knew her business and got right to work. She was thorough and professional the entire time.
All of our questions were addressed patiently and completely. She arrived when promised and called and messaged when she said she would.
The work was completed quickly and well. The team cleaned up everything as they left.
Cleaning up from a water incident in one’s home is never going to be a good time, but Megan made the experience as easy and pain free as possible. Any company would be lucky to have her on staff!
Services: Flood cleanup
Response from the owner · 5 months ago
Thank you for the wonderful review and for recognizing Megan’s professionalism, communication, and leadership during such a stressful time. We’re thrilled she and the team were able to respond promptly, complete the repairs thoroughly, and leave your home clean. I will share your kind words with Megan and the crew — they’ll be very pleased to hear this. If you need any further assistance, please don’t hesitate to contact us.
Kelli BarrettLocal Guide · 22 reviewsiTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
I had a great experience for my asbestos removal! Scheduling was easy and the communication from the office and the people coming to my house was great. Everyone was very kind and professional. Thank you especially to Kyle, Megan and D!
Response from the owner · 6 months ago
Thank you, Kelli — we’re so glad the asbestos removal went smoothly and that scheduling and communication were easy. Your kind words mean a lot, and we’ll be sure to pass them along to Kyle, Megan, and D.
Elmer Gremminger9 reviewsiTotal number of Google reviews Elmer has written across all businesses on Google Maps, not just this one.
Abc environmental is a superior cleaning company that will take excellent care of any an all of your needs they came in my home respectfully did the job I needed done was very responsible with calling me getting me on the schedule and getting the job done to my floors I highly recommend abc to anyone that needs any cleaning done to there home thank you very much for removing the asbestos from my home
Response from the owner · 6 months ago
Thank you, Elmer, for the kind review and recommendation. We're glad our team could safely and respectfully remove the asbestos and restore your floors, and we appreciate you noting our communication and scheduling. Your trust means a lot to us.
Caroline S.Local Guide · 22 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Used ABC Environmental for my asbestos abatement. My estimator was quick and easy to work with when it came to formulating my estimate. Half my basement was covered by insurance and the other half was not, and he was accommodating in providing two estimates so I knew the total repair cost. My check was picked up and once payment was received, I was scheduled to start within 3 business days. Once on the schedule, my job was completed in 3 days. They were respectful and communicative. Our take down was done in about 30 minutes and the employees were nice and efficient.
4 stars only because lunch breaks seemed to last more than an hour, two plastic coverings were forgotten over windows during take down, and ABC Environmental's payment method - Intuit Quickbooks - charges a hefty credit card fee and to mail a check, it must go to Warrenton, MO. They did offer check pick up so my estimator came to pick it up, but I had to schedule for that.
Great customer service and efficient work by ABC Environmental. I would definitely recommend them!
Response from the owner · 9 months ago
Thank you, Caroline, for the detailed review and for recommending ABC Environmental. We’re glad the estimator, scheduling, and crew performance met your expectations and apologize for the extended lunch breaks, the missed plastic window coverings, and the inconvenience of our current payment options. We will address crew scheduling and quality checks immediately and review our payment processing to reduce fees and improve convenience. Your feedback is valuable and helps us improve our service.
Alyssa Marsala1 reviewiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
I never received work from this company. They told me once they received payment they would contact me to schedule service. I sent my payment in full and had to contact them and call multiple times in order to schedule service. This was already a red flag but we proceeded. Eventually we got scheduled and no one arrived on the day of our scheduled service. Called them after they were 30 mins late and they told me their notes said they had already completed the work. We finally had a service man call us over an hour past our scheduled service and told us he was on the way and wanted to know how to get in because he was told the house was vacant. It is not vacant. We recently bought this home and live here. We told the service man this during our initial inspection. We canceled due to how unprofessional and unorganized this company seemed. We did not want to take a chance on them working on our house. I requested a refund and still have not received one after 3 weeks. I have contacted the company multiple times and can’t get a straight answer. I’m glad we went with our gut and didn’t let them work on our house.
Response from the owner · 9 months ago
I'm very sorry you experienced missed appointments, poor communication, and a delayed refund — that is not acceptable. I've escalated your account to our Refunds Specialist and Billing Manager for immediate review and resolution. You should receive an email from [email protected] within 24 hours confirming your refund status; if you do not, please call our billing line at (800) 555-0123 so we can process the refund within three business days. We sincerely apologize for the stress this caused and will address our scheduling and communication processes.
Phil Hoover2 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Very prompt and absolutely courteous service. Would highly recommend.
Response from the owner · 10 months ago
Thank you for your feedback, Phil. We appreciate your kind words about our prompt and courteous service. Your recommendation means a lot to us. We strive to maintain this level of service for all our customers.
Kent Peterson2 reviewsiTotal number of Google reviews Kent has written across all businesses on Google Maps, not just this one.
ABC Environmental is a trusted partner for handling our customers mitigation, remediation, reconstruction needs for water, smoke, and fire losses. We not only have a partnership with ABC, but have been customers ourselves. The care, commitment and attention to detail exceeds expectations. I highly recommend ABC Environmental as a trusted contractor and partner.
Response from the owner · 10 months ago
Thank you for your kind words, Kent. We appreciate your trust in us as your partner for mitigation and remediation needs. It's rewarding to hear that our commitment to detail and care has made a positive impact on your experience. Your recommendation means a lot to us. We're here to continue providing quality service whenever you need us.
Tracy Montgomery1 reviewiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
We couldn’t be more impressed with the exceptional service from ABC Environmental Contracting. From the start, they guided us through every step, worked directly with our insurance company, and even connected us with a roofing team whose workmanship was outstanding.
Currently, we’re in the process of repairing water damage caused by hail, and ABC has been proactive, communicative, and supportive throughout. Their professionalism and commitment to quality truly stand out.
If you’re looking for a reliable partner for environmental contracting or restoration, I highly recommend ABC Environmental Contracting.
Response from the owner · 10 months ago
Thank you for your fantastic review, Tracy! We're thrilled to hear that our team provided you with exceptional service and support during your restoration process. Your kind words about our professionalism and commitment to quality mean a lot to us. We're glad we could assist with your insurance and connect you with a reliable roofing team. Your recommendation is greatly appreciated!
Giacomo Russo9 reviewsiTotal number of Google reviews Giacomo has written across all businesses on Google Maps, not just this one.
ABC was very professional and made my water damage seem like it never happened. They made the process so painless it was refreshing.
Response from the owner · 10 months ago
Thank you for your positive feedback, Giacomo! We're glad to hear that our team was able to effectively address your water damage and make the process easy for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you have any more needs, we're here to help.
