Veterinarian · San Diego, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%36+8.7Value 14%93+13.2Replies to reviews 7%68+4.8Momentum penalty45−5.5Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 97 veterinariansiPosition by Experts Score among all companies we track in this category. · better than 17%
4.8★★★★★585 Google reviews · 24 photos
92%five-star reviews
4.45★last 12 monthsiAverage stars on reviews from the last 12 months only.
12.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate ABC Veterinary Hospital Pacific Beach 4.8 out of 5 based on 585 reviews, with the owner responding to 40 percent of them. Customers frequently praise the friendly staff, clean facilities, and clear pricing during routine checkups, vaccinations, and emergency care. However, lower-rated reviews cite concerns regarding strict advance payment policies that lead to appointment cancellations, perceived overpricing, and instances where patients felt rushed or lacked sufficient diagnostic explanation.
Google rating: 4.8 out of 5 from 585 reviews (92% five-star).
Reviews on this page: 585 Google reviews (473 with written comments, 54 with photos).
Owner responses: the business replied to 40% of reviews.
Most recent review: October 29, 2026.
Service: Veterinarian serving San Diego, California.
Data from Google, last updated November 3, 2026.
Score profile vs other veterinarians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyVeterinarians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ABC Veterinary Hospital Pacific Beach: 66/100 on this factor. Category median: 79.B
66
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ABC Veterinary Hospital Pacific Beach: 36/100 on this factor. Category median: 74.D
36
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ABC Veterinary Hospital Pacific Beach: 100/100 on this factor. Category median: 94.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ABC Veterinary Hospital Pacific Beach: 93/100 on this factor. Category median: 85.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ABC Veterinary Hospital Pacific Beach: 45/100 on this factor. Category median: 100.C
45
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ABC Veterinary Hospital Pacific Beach: 68/100 on this factor. Category median: 44.B
68
Bar = this company · dark tick = category median.
Star ratings
585 Google reviews we collected
4.8of 5
5 stars54192%
4 stars81%
3 stars20%
2 stars81%
1 star264%
Praise vs complaints
Phrases our text analysis found in 473 written reviews
93%praise
Praise65093%
Complaints517%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price618%
Reasonable2267%
Overpriced26%
Not sure39%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29542%
Would recommend9814%
Speed & response8212%
Quality & results659%
Price & value659%
Honesty & trust588%
Communication385%
What customers talk about
We read 473 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff were friendly and welcoming, making us feel comfortable from the start.”
“But I’ve been met with attitude and rudeness from one person in particular at the front desk.”
“They have been wonderful and I would recommend them to anyone who asked.”
“This place is decent for regular check ups, however I would avoid this vet for any major service.”
“Nicole, she immediately referred us to a neurologist.”
“The office staff is not very efficient or organized - they are friendly but don't follow through, and don't tell us why the appointments are never on…”
“They have done a great job helping me manage my animals over the years.”
“Failed my dog and Alyssa has awful business management skills.”
“The costs are very reasonable and they offer a military discount!”
“TL;DR: Overpriced and ineffective treatment, Bayview Vet is a much better option.”
“It’s clear they genuinely care about animals and go out of their way to make both pets and owners feel comfortable.”
“This is highly misleading at best, unethical and illegal (false advertising) at worst.”
“The vet techs were super communicative and patient with my girl and Dr Sayers was so kind and helpful.”
TTomLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I had a really good experience at ABC Veterinary Hospital Pacific Beach. The location is convenient, which made getting there with my dog much easier. The staff were friendly and welcoming, making us feel comfortable from the start. Dr. Danielle Roteliuk took great care of my dog, and I appreciated her attention and…
Not sureLarge animals
AAshleyLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Heartless.
They treated my dogs for an ear infection and then on the recheck appointment they canceled our appointment because I was at work and couldn't pay their multiple day in advance prepay instantly. Even though I told them I just needed to get home from work to be able to pay it.
I immediately called them…
LLISA3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
The office was well kept and all staff were welcoming and informative. I love that I found them and they are right here in PB~! Thank you for a great first experience~! All of the staff I encountered on Saturday were welcoming and professional. Overall vibe in the office was top notch!
AAna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Everyone is wonderful and caring. Thank you to all the staff: front desk, vet techs and Dr. Noppinger. Care and kindness
MM1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I really wanted to like this veterinary hospital since they are close to me and reasonably priced. I'm a pretty new client. After two visits and a few "human mistakes" I'm just done. They are nice and friendly, but I'd rather have competent and polite.
Reasonable price
DDavid5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Took our pup for his first vet appointment and it went great. The staff were very friendly and sweet and the office was nice and clean.
I had a really good experience at ABC Veterinary Hospital Pacific Beach. The location is convenient, which made getting there with my dog much easier. The staff were friendly and welcoming, making us feel comfortable from the start. Dr. Danielle Roteliuk took great care of my dog, and I appreciated her attention and expertise. Overall, it was a positive visit, and I left feeling satisfied with the care provided.
Price assessment: Not sure
Services: Large animals
Response from the owner · 3 days ago
Thank you, Tom! We're glad our convenient location and welcoming team helped make your visit with your dog a positive experience. We truly appreciate your kind words and trust in our care!
A
AshleyLocal Guide · 42 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Heartless.
They treated my dogs for an ear infection and then on the recheck appointment they canceled our appointment because I was at work and couldn't pay their multiple day in advance prepay instantly. Even though I told them I just needed to get home from work to be able to pay it.
I immediately called them and asked them to please not drop our appointment, and I was told that if I can't pay the prepaid immediately on the phone right there I couldn't bring my dogs back for their recheck. I was still not home!!!! I told them that, but they didn't care.
Most vets do their recheck without even charging, these ones throw you out in the cold and don't care if your pets are okay over a minuscule 130 charge half a week in advance. No communication and no mercy. Awful
Response from the owner · 3 weeks ago
Hi Ashley,
We understand your frustration and would like to clarify the circumstances surrounding your appointments. At the time of scheduling, our team communicated the required deposit and provided a payment link with 24 hours to complete payment. Our team also followed up the following day with a text reminder explaining that payment was required by 5 PM to avoid cancellation. Unfortunately, the deposit was not received by the communicated deadline, resulting in the cancellation of the appointments.
Our deposit policy is applied consistently to all clients to ensure fair appointment availability. While we understand that scheduling and financial challenges can arise, our commitment to providing compassionate, quality veterinary care remains our highest priority. We regret that your experience left you feeling otherwise.
I
Ian HamiltonLocal Guide · 9 reviewsiTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
The office was well kept and all staff were welcoming and informative. I love that I found them and they are right here in PB~! Thank you for a great first experience~! All of the staff I encountered on Saturday were welcoming and professional. Overall vibe in the office was top notch!
Response from the owner · 2 months ago
Lisa, we’re so glad your first visit was welcoming, informative, and positive. Thank you for choosing our team here in PB! 🐾❤️
A
Ana Roa2 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
I really wanted to like this veterinary hospital since they are close to me and reasonably priced. I'm a pretty new client. After two visits and a few "human mistakes" I'm just done. They are nice and friendly, but I'd rather have competent and polite.
Price assessment: Reasonable price
Response from the owner · 2 months ago
M Issa, thank you for taking the time to share your feedback. We’re sorry that your recent experiences did not meet your expectations, and we appreciate having had the opportunity to speak with you directly about your concerns.
As discussed, we ask that all prescription refill requests allow 24–48 hours for processing. This timeframe allows our doctors to review and verify the medication, dosing, and quantity before approval and provides an additional safeguard should a clerical or communication error occur during the initial request.
We appreciate your feedback and have reviewed your concerns with our team as we continue to improve our communication and client experience. We wish you and your pet all the best.
- ABC Veterinary Hospital Pacific Beach Team
D
David Dorado5 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Took our pup for his first vet appointment and it went great. The staff were very friendly and sweet and the office was nice and clean.
Response from the owner · 2 months ago
Hi David,
We’re so happy to hear your pup’s first vet visit went so well! We truly enjoy caring for our patients and making their visits as comfortable as possible. Thank you for your kind words about our team and office. We look forward to seeing you and your pup again!
C
Caymin EllspermannLocal Guide · 26 reviewsiTotal number of Google reviews Caymin has written across all businesses on Google Maps, not just this one.
I’ve had no issues with routine checkups or vaccines, however for an emergency visit my experience was under par. There was poor diagnosis education. Never was told what could of caused my dog’s condition, what to look out for, etc... I felt extremely rushed. On leaving, no follow up appointment was made for my dog.
Response from the owner · 3 months ago
Caymin, thank you for taking the time to share your feedback. We're sorry to hear that your emergency visit did not meet your expectations. Our goal is always to provide thorough communication and compassionate care during what can be stressful situations, and we regret that you left feeling rushed. We appreciate you bringing your concerns to our attention and would welcome the opportunity to learn more about your experience. Please feel free to contact our hospital directly if you'd like to discuss your concerns further.
L
Lauren Cornell6 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
TL;DR: Overpriced and ineffective treatment, Bayview Vet is a much better option.
Since leaving this vet and finding a practice that is run pets first, not money first, I wanted to leave a review to express my dissatisfaction with ABC Vet.
Firstly- the people working here are very kind, and this is not a reflection upon them, rather the way the business is run and the costs of services (hence leaving 2 stars and not one).
To book a visit, ask a question, or do anything here, you need to make an appointment- which costs $85 up front, at time of booking, not upon delivery of service.
At each appointment I had, I was oversold testing, medications, and treatments, which yielded little results or health improvement for my cat, and hundreds of dollars spent.
Additionally, they send a plethora of sales emails (every 2-3 days?), promoting products and services with no relevance to my pet, and on multiple occasions I had to cancel orders for products I had not placed an order for. If this were a retail operation, I would understand, but for a doctors office to send sales emails with such frequency is just off putting. (Imagine if your doctor send you 3 emails a week trying to sell you products & medications you didn't need).
All of this to say, they were not able to resolve my cats health issues and I had no choice but to find another doctor.
I have since moved to Bayview Veterinary Center (very close by in PB), and the experience is night and day. This is a place where I can call and ask questions (for free), speak to the doctor (for free), have a thoughtful and cost aware treatment plan, and get reimbursed for products or medications that have not worked for my pet. I wish I switched years ago, which would have saved me hundreds and hundreds of dollars, loads of emotional and financial stress, and most likely resulted in faster recovery for my sweet boy.
Price assessment: Overpriced
Response from the owner · 3 months ago
Lauren, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and that you left feeling this way. Our goal is always to recommend diagnostics and treatment options based on each patient's medical needs while working with pet owners to make informed decisions. We understand that every family's expectations and budget are different, and we regret that your experience did not reflect the level of care and communication we strive to provide. We appreciate your comments and would welcome the opportunity to learn more about your experience. If you're willing, please contact our Hospital Manager by calling the hospital or emailing [email protected]. We value your feedback and would appreciate the chance to discuss your concerns directly. We wish you and your cat all the best.
