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Aby's Upholstery

Upholstery shop · San Jose, CA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%86+22.4Value 15%83+12.6Craft & service penalty98−0.2Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 23 upholstery repair servicesPosition by Experts Score among all companies we track in this category. · better than 59%
4.9 ★★★★★ 64 Google reviews · 21 photos
97%five-star reviews
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Sep 2026latest review

Aby's Upholstery at a glance

Customers rate Aby's Upholstery highly for its quality craftsmanship, punctual delivery, and clear communication regarding fabric selection and project timelines. Reviewers frequently note that the shop handles various furniture types, including chairs, sofas, and cushions, with reasonable pricing and helpful staff. The only recurring criticism from low-star reviews involves a negative in-person interaction during an initial consultation, where a customer felt the staff was dismissive.

  • Google rating: 4.9 out of 5 from 64 reviews (97% five-star).
  • Reviews on this page: 64 Google reviews (56 with written comments, 22 with photos).
  • Owner responses: the business replied to 5% of reviews.
  • Most recent review: September 27, 2026.
  • Service: Upholstery Repair serving San Jose, California.

Data from Google, last updated October 26, 2026.

Score profile vs other upholstery repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

Satisfaction91Reliability86Craft & service98Value83Momentum100Replies to reviews–Satisfaction: 91 (median 87)Reliability: 86 (median 82)Craft & service: 98 (median 94)Value: 83 (median 93)Momentum: 100 (median 100)
Aby's UpholsteryUpholstery Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aby's Upholstery: 91/100 on this factor. Category median: 87.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aby's Upholstery: 86/100 on this factor. Category median: 82.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Aby's Upholstery: 98/100 on this factor. Category median: 94.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Aby's Upholstery: 83/100 on this factor. Category median: 93.A
83
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aby's Upholstery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 26.–
–

Bar = this company · dark tick = category median.

Star ratings

64 Google reviews we collected

  • 5 stars6297%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 56 written reviews

  • Praise13399%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2821%
  • Would recommend2519%
  • Staff & attitude2418%
  • Speed & response2317%
  • Communication1511%
  • Price & value1511%
  • Honesty & trust43%

What customers talk about

We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I had a wonderful experience with Aby's Upholstery.”
  • “We are so grateful and would highly recommend Aby’s Upholstery to anyone needing upholstery work.”
  • “What impressed us most was her knowledge, expertise, and kindness throughout the entire process.”
  • “Aby was great with communication, and my chair was picked up, dropped off and completed on time.”
  • “She took the time to explain everything and truly educated us along the way, which we really appreciated.”
  • “Efficiency, quality, friendliness, helpfulness and all at such a reasonable price!”
  • “As an interior designer, having a workroom I can trust is invaluable.”

People customers mention

  • Fernando 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Alex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I had a wonderful experience with Aby's Upholstery. Aby was great with communication, and my chair was picked up, dropped off and completed on time. She confirmed add ons with me before and work was done. The quality of work from the team was excellent. I will definitely go back to Aby again!

Cheryl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We had a wonderful experience working with Aby! Aby’s Upholstery did an excellent job upholstering our 40 year-old La-Z-Boy chair, and we absolutely love how it turned out. It’s even more beautiful and comfortable than ever before. What impressed us most was her knowledge, expertise, and kindness throughout the…

Customer photo from Cheryl's review
SharonLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m a return customer and delighted with the service and expertise. Aby helped me pick out a lovely new material for my 6 dining room chairs and refilled my favorite TV chair’s cushions so they are now comfortable. Project was done quickly and well within the promised time. Highly recommend!

Lori12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Completely blown away with the quality of the chairs I had redone. They are GORGEOUS! And everyone at the shop is so kind and helpful. Aby certainly knows fabrics and can help match your needs. Pricy, but well worth it!

Customer photo from Lori's reviewCustomer photo from Lori's review
Eric8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did a great job. Two 25-year-old chairs look as new as the day we bought them. Easy to work with, helpful ideas, good pickup and delivery service. They took the time to understand what we wanted. This is the second job they've done for us and we're delighted.

Paula3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We were referred to Aby's Upholstery by Kendall Wilson, our home organizer. Aby's Upholstery exceeded our highest expectations! We had 16 cushions on our outdoor furniture completely rebuilt and upholstered. The workmanship was truly exceptional with multicolored stripes on the back cushions even lining up with the…

Photos

Customer reviews

4.9 ★★★★★ 64 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Alex Von Feldt3 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a wonderful experience with Aby's Upholstery. Aby was great with communication, and my chair was picked up, dropped off and completed on time. She confirmed add ons with me before and work was done. The quality of work from the team was excellent. I will definitely go back to Aby again!

Cheryl R.5 reviewsTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a wonderful experience working with Aby! Aby’s Upholstery did an excellent job upholstering our 40 year-old La-Z-Boy chair, and we absolutely love how it turned out. It’s even more beautiful and comfortable than ever before. What impressed us most was her knowledge, expertise, and kindness throughout the entire process. She took the time to explain everything and truly educated us along the way, which we really appreciated. The craftsmanship is outstanding, and Aby’s professionalism and care made the whole experience a pleasure. We are so grateful and would highly recommend Aby’s Upholstery to anyone needing upholstery work. We look forward to working with her again in the future!

Sharon S.Local Guide · 39 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m a return customer and delighted with the service and expertise. Aby helped me pick out a lovely new material for my 6 dining room chairs and refilled my favorite TV chair’s cushions so they are now comfortable. Project was done quickly and well within the promised time. Highly recommend!

Lori Jenkins12 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Completely blown away with the quality of the chairs I had redone. They are GORGEOUS! And everyone at the shop is so kind and helpful. Aby certainly knows fabrics and can help match your needs. Pricy, but well worth it!

Eric Weidner8 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job. Two 25-year-old chairs look as new as the day we bought them. Easy to work with, helpful ideas, good pickup and delivery service. They took the time to understand what we wanted. This is the second job they've done for us and we're delighted.

Paula Smith3 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We were referred to Aby's Upholstery by Kendall Wilson, our home organizer. Aby's Upholstery exceeded our highest expectations! We had 16 cushions on our outdoor furniture completely rebuilt and upholstered. The workmanship was truly exceptional with multicolored stripes on the back cushions even lining up with the same colored stripes on the seat cushions. The workmanship was excellent and all done in a timely manner. And...they were a delight to work with. We highly recommend Aby Upholstery.

Sara Hepner6 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aby's re-upholstered our couch and it brings new life to the entire room. From helping me select the fabric, to knowing exactly the right cushion type, to communicating progress along the way -- the entire experience was quality and efficient.

Elizabeth Smith3 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience working with Aby and the crew. Very prompt response and turnaround time. Excellent communication throughout the process. Quality workmanship and reasonable pricing. Highly recommend.

Madisson Cibik7 reviewsTotal number of Google reviews Madisson has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aby is amazing!! She replied quickly and efficiently and provided everything we needed, she made the stools look brand new! I would recommend her!!

Cary11 reviewsTotal number of Google reviews Cary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I met with Fernando & Aby to discuss two custom-made upholsteries for my highback wing chair and an English chair, using my provided materials. Aby quickly approached me after Fernando admitted me to the showroom. Saying I smelled tremendously good with my French perfume. Fernando was the one who dealt with my questions on two chairs. Then Aby met with us to go over the project. Aby rolled her eyes when I inquired about a particular finish on the chair. I was an idiot to pay the deposit on that day. When I was called back to come over. Fernando opened the front door quarter away telling me to go over to the garage around the corner to inspect my chairs. Keep this in your mind, I paid four thousand dollars for my two nice chairs. The chairs were not finished. I made adjustments to my request as needed. The upholstery people were awesome. They worked with me. Fernando and Aby were something else. I would not go back there.

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Business details