HVAC CONTRACTORS · HOUSTON, TX
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%60+21Reliability 15%71+10.7Craft & service 20%72+14.4Value 10%64+6.4Momentum 8%56+4.5Track record 7%72+5Accountability 5%76+3.8Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%60+21Reliability 15%71+10.7Craft & service 20%72+14.4Value 10%64+6.4Momentum 8%56+4.5Track record 7%72+5Accountability 5%76+3.8Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCOREAC Repair Expo Heating & Cooling Inc.
Better than 78% of HVAC contractors · #15 of 67
5.0★655 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
AC Repair Expo Heating & Cooling Inc. for a/c system vent cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “A/C system vent cleaning”
April5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I’ve been using Expo for years and I won’t use anyone else!
A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
vs category
Blue = AC, grey = HVAC contractors average
Rating over time
Price
$3220% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Great price 45%Reasonable 48%Overpriced 3%Not sure 5%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%60+21Reliability 15%71+10.7Craft & service 20%72+14.4Value 10%64+6.4Momentum 8%56+4.5Track record 7%72+5Accountability 5%76+3.8Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
60
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
71
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
72
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
64
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
56
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
72
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
76
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+175 / −1
Professionalism
+195 / −0
Responsiveness
+184 / −0
Punctuality
+171 / −0
Value
+148 / −0
