Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
AC Repair Expo Heating & Cooling Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

AC Repair Expo Heating & Cooling Inc.

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 655 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AC Repair Expo Heating & Cooling Inc. is better than 96% of HVAC contractors.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AC Repair Expo Heating & Cooling Inc. is better than 96% of HVAC contractors.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AC Repair Expo Heating & Cooling Inc. is better than 96% of HVAC contractors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AC Repair Expo Heating & Cooling Inc. is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AC Repair Expo Heating & Cooling Inc. is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AC Repair Expo Heating & Cooling Inc. is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired AC Repair Expo Heating & Cooling Inc. for 8 kinds of job.

AC Repair Expo Heating & Cooling Inc. for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$788
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 55

All 6 Google reviews tagged “Thermostat installation”

yadrif4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service as usual. Recommend their services. You will not be disappointed.

Great priceA/C system maintenanceHVAC system repairHVAC duct & vent installation
Jack12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great job in and out. Took time to update and not interrupt when on call. Curteous professional service.

HVAC system repairHeating system installationInstall AC
Antwar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always a pleasure to work with Expo. Always upfront with pricing and the whole staff is very easy to work with and respectful of the property. Have had 2 units installed in the past several years and every experience was great.

HVAC system repairCleaningInstallation+ Responsiveness+ Punctuality+ Quality
Wael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called for companies for a whole system. “, Expo was very thorough, took their time, explained everything in a professional manner. Very clean work, organize and showed up at my door at the time they said they were going to be there. All in all it was the best experience I have had with an air conditioning company Kudos to JUBRAN and Freddy. Ya

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
armando12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

quick response, on time, very professional and personable, great price. Have used them on several occasions and they are now my go to for hvac issues.

Install ACHeating system installationRepair HVAC+ Responsiveness+ Punctuality+ Quality
L10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were on time and very professional and thorough! Will use again!

A/C system maintenanceInstall thermostatA/C preventive maintenance+ Responsiveness+ Punctuality+ Quality

Price

$3220% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 48%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair97$205–$933
HVAC system maintenance66$37–$295
A/C system maintenance60$39–$393
A/C system repair57$209–$786
Install AC43$1.4k–$3.2k
Repair HVAC26$216–$495
Heating system installation24$1.4k–$2.8k
Install thermostat20$35–$329

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