Analyzing 5,313,389 Google Reviews For 14,081 Experts

Experts Reviews · Company report
AC Repair Expo Heating & Cooling Inc. logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%60+21Reliability 15%71+10.7Craft & service 20%72+14.4Value 10%64+6.4Momentum 8%56+4.5Track record 7%72+5Accountability 5%76+3.8Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE

AC Repair Expo Heating & Cooling Inc.

Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 655 Google reviews

📞 Call (346) 445-6224Request a call backWebsite ↗

Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and craft & service; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.AC Repair Expo Heating & Cooling Inc. is better than 60% of HVAC contractors.B
60
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).AC Repair Expo Heating & Cooling Inc. is better than 71% of HVAC contractors.B
71
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.AC Repair Expo Heating & Cooling Inc. is better than 72% of HVAC contractors.B
72
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.AC Repair Expo Heating & Cooling Inc. is better than 64% of HVAC contractors.B
64
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.AC Repair Expo Heating & Cooling Inc. is better than 56% of HVAC contractors.C
56
Track recordTrack record · 7% of the scoreReview volume and years with reviews.AC Repair Expo Heating & Cooling Inc. is better than 72% of HVAC contractors.B
72
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.AC Repair Expo Heating & Cooling Inc. is better than 76% of HVAC contractors.B
76

Reviews for your job

Customers hired AC Repair Expo Heating & Cooling Inc. for 8 kinds of job.

AC Repair Expo Heating & Cooling Inc. for thermostat repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 40

All 7 Google reviews tagged “Thermostat repair”

★★★★★ Gwyn · Local Guide · 17 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago

Excellent company and l would thoroughly recommend them to anyone. Also l called on Saturday evening and they arranged an appointment for the Monday

Thermostat repair+ Responsiveness+ Professionalism+ Value
★★★★★ Susie · 14 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago

They were out today and fixed parts of my air conditioner...There is no other company for Heating and Cooling than Expo....They are FABULOUS. Jabran and Isaac are top notch and number 1 in their field. They really really understand the equipment they are working on and their work is impeccable...Best Company in…

HVAC system maintenanceA/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ James · 1 Google reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago

Had quite a mess on my hands when my AC gave up after 17 years.Expo sent a repair man out but the old ac was finished.tyey gave a quote on the spot.We set up financing for $2800 interest free that replaced evey thing ,start to finish was about 6 hours and they cleaned up and we're done, awesome

A/C system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Farhat · 2 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago

Verypunctual...timing well mannered. Technicians......and knowlegeable...quick and effective evaluation.along with repair....i was very satistfied.. .definitly.will recommend them...to others......thank you Expo...

A/C system repairThermostat repair
★★★★★ Gail · 3 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago

Rating only, no written review.

Thermostat repair
★★★★★ M · 1 Google reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago

Rating only, no written review.

A/C system repairRepair HVACThermostat repair+ Professionalism
★★★★★ The · 3 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago

Rating only, no written review.

Thermostat repair+ Responsiveness+ Punctuality+ Quality

Price

$3220% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 48%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair97$192–$955
HVAC system maintenance66$37–$292
A/C system maintenance60$54–$441
A/C system repair57$209–$880
Install AC43$1.5k–$3.2k
Repair HVAC26$236–$840
Heating system installation24$1.4k–$2.8k
Install thermostat20—

Compare with

Air Star Now logoAir Star NowExperts Score 66Houston · 4.97★Baker-Jones Co. Inc logoBaker-Jones Co. IncExperts Score 62Houston · 4.97★75 Degree AC- Houston logo75 Degree AC- HoustonExperts Score 61Houston · 4.98★