Experts Reviews · Company report
AC’s Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

AC’s Heating and Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 5.0★ from 474 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AC’s Heating and Cooling is better than 96% of heat pump installation services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AC’s Heating and Cooling is better than 97% of heat pump installation services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AC’s Heating and Cooling is better than 79% of heat pump installation services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AC’s Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AC’s Heating and Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AC’s Heating and Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired AC’s Heating and Cooling for 8 kinds of job.

AC’s Heating and Cooling for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 52 Google reviews tagged “A/C system maintenance” · showing 20

Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The service tech arrived promptly and after I told him what was happening he immediately knew what the problem was. He quickly swapped out a switch inside the unit and it’s been over 24 hours now and no problems. I will call AC Heating and Cooling for any future problems. Thanks again!!

Reasonable priceA/C system maintenance
JayLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’d definitely recommend AC’s Heating & Cooling to anyone looking to get service. Anthony customer service was great. The issue was resolved quickly and with quality. Their prices are very reasonable and booking the appointment was easy. 10/10 I would recommend.

Great priceA/C system maintenance
Lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Anthony came right out again after my AC quit again. What a blessing. Highly recommend.

Great priceA/C system maintenance
Kevin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service with quick response and the job only took minutes. Tech Anthony was polite and knowledgeable would recommend.

Reasonable priceA/C system maintenance
Shad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent customer service. Very informative. Called first thing this morning and received a call back right away. Was able to fit me in on this very hot and busy day for him. Thank you Anthony

Great priceA/C system maintenance
Sheila3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

On the hottest day the y managed to fit me in to check the air-conditioned and repaired it. Very polite and explaining the problem. Definitely recommended them.

Reasonable priceA/C system maintenance
Howard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Right on time by Anthony. Ty.

Reasonable priceA/C system maintenance
SarahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Anthony was very good at communicating and he showed up on time. Explained everything well and offered reasonable solutions to do first before potentially breaking the bank. Also did a great job cleaning up my AC unit! Will definitely use his services again as needed.

Customer photo from Sarah's reviewCustomer photo from Sarah's review
Reasonable priceA/C system maintenance
Blake1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called and within two hours he was here and had it repaired in 20 minutes. Talked me through the steps of what he was doing. Very professional. Would recommend and call again if needed.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service

A/C system maintenance+ Responsiveness+ Quality+ Professionalism
kam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Anthony, the owner of the company came out and got the job done in less than 20 minutes, he was very professional. He took videos and pictures to show me exactly what I needed to see a Hwy nerple to come exactly on time and did not cause extra trouble and put me in weird spots, most AC and heating people are very…

A/C system maintenanceHeating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Owen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Anthony was very flexible in his schedule and was able to diagnose the issue on my AC Compressor and provide a repair service. Very quick service and his focus was on fixing the problem and not on selling a new unit.

A/C system maintenance+ Responsiveness+ Quality+ Professionalism
York2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It’s just a couple of trustworthy guys that care about doing a good job. I bought a AC unit and furnace from them. They installed it in one day and it looks and works perfectly

A/C system maintenanceHeating system installationRepair HVAC+ Responsiveness+ Quality
Joni7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly and very helpful

A/C system maintenance+ Responsiveness+ Quality+ Professionalism
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Anthony at AC's heating and cooling helped us out in a big way in a pinch. He was able to get us a part when our Capacitor failed on a hot summer day. He provided us with the exact part we needed at around 6 pm business day because he was out working and seemed to care about our problem. He was even available…

A/C system maintenance+ Responsiveness+ Quality+ Professionalism
SiminaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used AC’s on 3 occasions so far between the last year (system repair/maintenance) and this year (for maintenance and a rental inspection) and we have always been pleased with not only the work done but also the punctuality, communication, responsiveness, and overall professionalism from AC’s Heating & Cooling. We would highly recommend!

A/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Paige1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Repaired a wiring problem and got my AC running in 15 minutes! Really helped us out a lot, great customer service!

A/C system maintenanceA/C system repair+ Punctuality+ Quality+ Professionalism
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Was a quick and easy experience. Satisfied customer, will use for service again.

A/C system maintenance+ Professionalism
RandiLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The gentleman who came to our house was very personable and professional. He completed the job timely and cleaned up after himself well. I highly recommend this company for your HVAC needs, and would use them again. They made my experience as stress free as possible!

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
brook5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

He was very friendly and helps us a lot with fixing our ac.

A/C system maintenance+ Responsiveness+ Quality+ Professionalism

Show more a/c system maintenance reviews (32 more) →

Price

$114-72% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 37%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair66$158–$731
A/C system maintenance52$78–$353
Heating system maintenance48$54–$278
A/C system repair43$209–$585
HVAC system maintenance34$104–$417
Repair HVAC30$83–$813
Install AC27$1.6k–$3.7k
Heating system installation25$1.4k–$2.4k

Compare with