Experts Reviews · Company report
AC’s Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

AC’s Heating and Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 5.0★ from 474 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AC’s Heating and Cooling is better than 96% of heat pump installation services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AC’s Heating and Cooling is better than 97% of heat pump installation services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AC’s Heating and Cooling is better than 79% of heat pump installation services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AC’s Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AC’s Heating and Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AC’s Heating and Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired AC’s Heating and Cooling for 8 kinds of job.

AC’s Heating and Cooling for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.52
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 55

All 25 Google reviews tagged “Heating system installation”

Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

AC’s Heating and Cooling was contracted (and paid) to replace my air conditioner, humidifier, and furnace. Fees for permits/inspections were also paid to them. They were an hour and a half late for the installation with no explanation or apology. No permits were ever obtained, and they now refuse to do so. The air…

Install ACHeating system installation− Responsiveness− Quality
Mariah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

Bought a furnace off anthony for my mother & he refuses to come fix nor refund for it. It’s been 4 years since he put it in & it has worked a maybe 2 weeks out of that. ANTHONY IS NOTHING BUT A SCAMMER. DO NOT TRUST HIM. This review is not a lie, sold us a used old garbage furnace for 4,000 when I just had a brand…

Heating system installationA/C system repairHeating system repair− Responsiveness− Punctuality
sheryl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

Anthony put in a furnace for me and my family in 2019. He gave me a wonderful deal. 🙂 and it worked for 3 months and the heat went out. He came right out and fixed it. And 4 months later it goes out again .can you believe it ? No . me either. But this time he tried to say it was my electric. The electrician said…

Heating system installation− Responsiveness− Punctuality
York2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It’s just a couple of trustworthy guys that care about doing a good job. I bought a AC unit and furnace from them. They installed it in one day and it looks and works perfectly

A/C system maintenanceHeating system installationRepair HVAC+ Responsiveness+ Quality
Danielle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Anthony and the guys he brought with him were phenomenal- polite, efficient, and super helpful. On the coldest dy of this year they came out and put in new furnace in pretty much no time. Will be happy to use them again in the summer for our AC. Wont go anywhere else😁

Heating system installation+ Responsiveness+ Punctuality+ Quality
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a problem with a 23 yr. old AC unit. Contacted AC 's Heating and Cooling. Owner (Anthony) and co-worker (Joey) were over relatively quickly. Unit had to be replaced. Anthony took a lot of time looking at/discussing details of potential system options, including improvements, timing, warranties, rebates and…

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super great job on both troubleshooting and replacement of 2 furnaces, main floor ac unit. AC's Heating and Cooling. Was the Best 👌

HVAC system repairInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Shari3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a hot water tank installed. Anthony was honest about the equipment he installs. I got a commercial unit from AC's Heating and Cooling for the same price that I would have received for a low quality unit from a different company.

Heating system installation+ Responsiveness+ Punctuality+ Quality
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I needed a new furnace, so i called AC’s for an estimate. He came over and thoroughly explained everything that needed to be done. He was very knowledgeable and was transparent with the pricing. The installation went great and they did quality work. I would definitely recommend this company!!!

Heating system installation+ Responsiveness+ Punctuality+ Quality
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Well I'll start off by saying I'm always a fan of entrepreneurship! Last year it was about to get really hot and went to test my AC only to find it was not cold so I googled some places and the only one that would come was Kal-tech heating and cooling, told me my AC was old needed to replace so since they were their…

Heating system installationInstallation+ Responsiveness+ Quality+ Professionalism
Mexalf1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Top of the line service, best of the best! Great communication and very knowledgeable. I will be a returning customer for sure!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
jonas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They got everything done in a few hours, very neat clean job. I have already recommended to some friends

Install ACHeating system installation
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a very good quality job and cleaned up well afterward. Everything checked out and works well. Very personable and trustworthy.

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Anthony was great to work with. He was timely, professional and very well priced. I would highly recommend him to anyone for their heating and cooling needs.

Heating system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
andrewLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional service installing my new furnace at a good deal! Would use this company again.

Heating system installation+ Responsiveness+ Punctuality+ Quality
Camden1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Would highly recommend AC’s a heating and Cooling! Super professional and trustworthy!

Install ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Anthony and his crew were professional and courteous. They arrived exactly the time they said they would. They worked a long day to do our install of a new furnace, AC, and humidifier. Even before our install, whenever our furnace our AC would have issues they were there within a day. Prompt service, honest…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
SpencerLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Got a couple quotes then called AC's heating and cooling for a quote. They came in $1,000 less than the lowest quote I got and $4,000 less than the most expensive quote. He came over assessed what I had and what I wanted, we made a date and they showed up the day of ready to rock and roll. They worked hard and 12…

Install ACHeating system installationInstall thermostat+ Punctuality+ Quality+ Professionalism
Blackwing7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Called AC’s heating & cooling and Anthony was top notch. He explained everything to me thoroughly and I felt secure the whole process. His standard warranty was much longer than the other 2 companies I called as well. The other 2 places wanted to charge me for what he gave me at no cost. I’ll be using them from now on

A/C system maintenanceHeating system maintenanceInstall AC+ Quality+ Professionalism+ Value
Katie4 years ago★★★★★

Rating only, no written review.

Heating system installation+ Responsiveness+ Punctuality+ Quality
wilda4 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHVAC system maintenanceHeating system installation
GraydonLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent installationHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Al6 years ago★★★★★

Rating only, no written review.

Install ACHeating system installation+ Punctuality+ Quality+ Professionalism
Dennis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality

Price

$114-72% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 37%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair66$158–$731
A/C system maintenance52$78–$353
Heating system maintenance48$54–$278
A/C system repair43$209–$585
HVAC system maintenance34$104–$417
Repair HVAC30$83–$813
Install AC27$1.6k–$3.7k
Heating system installation25$1.4k–$2.4k

Compare with