Experts Reviews · Company report
AC’s Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

AC’s Heating and Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 5.0★ from 474 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AC’s Heating and Cooling is better than 96% of heat pump installation services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AC’s Heating and Cooling is better than 97% of heat pump installation services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AC’s Heating and Cooling is better than 79% of heat pump installation services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AC’s Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AC’s Heating and Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AC’s Heating and Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired AC’s Heating and Cooling for 8 kinds of job.

AC’s Heating and Cooling for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.6k–$3.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 56

All 27 Google reviews tagged “Install AC”

Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

AC’s Heating and Cooling was contracted (and paid) to replace my air conditioner, humidifier, and furnace. Fees for permits/inspections were also paid to them. They were an hour and a half late for the installation with no explanation or apology. No permits were ever obtained, and they now refuse to do so. The air…

Install ACHeating system installation− Responsiveness− Quality
GreenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Delivered as promised. No games strictly business. Will definitely recommend.

Install AC+ Responsiveness+ Punctuality+ Quality
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a problem with a 23 yr. old AC unit. Contacted AC 's Heating and Cooling. Owner (Anthony) and co-worker (Joey) were over relatively quickly. Unit had to be replaced. Anthony took a lot of time looking at/discussing details of potential system options, including improvements, timing, warranties, rebates and…

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super great job on both troubleshooting and replacement of 2 furnaces, main floor ac unit. AC's Heating and Cooling. Was the Best 👌

HVAC system repairInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Perfect communication. Fast service. Great pricing. Highly recommend.

Install AC+ Responsiveness+ Punctuality+ Professionalism
DaveLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had AC’s Heating and Cooling install an an ac unit at a rental property. Living in Texas, it is hard to get major work like this done remotely. But Anthony came thru for me. We discussed the options and had a plan in place quickly. He and his crew came out on time and did a great job installing the unit. He…

Install AC+ Responsiveness+ Punctuality+ Quality
Mexalf1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Top of the line service, best of the best! Great communication and very knowledgeable. I will be a returning customer for sure!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Honest, informative and punctual. Couldn’t ask for a better experience. Definitely will by my go to for any future HVAC needs!

Install AC
jonas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They got everything done in a few hours, very neat clean job. I have already recommended to some friends

Install ACHeating system installation
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a very good quality job and cleaned up well afterward. Everything checked out and works well. Very personable and trustworthy.

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Anthony was very thorough, knowledgeable, and honest. He directed me towards the best possible option in regards to quality and budget. He was very polite, on time, and the workmanship was outstanding. He goes that extra mile and stands by his work. I highly recommend his services.

Install AC+ Responsiveness+ Punctuality+ Quality
liv2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best around, really great guy. You can tell he cares about his customers!

Install AC+ Quality+ Professionalism+ Value
Tyler2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

If you have HVAC needs and are not using AC’s, you’re missing out! AC’s consistently provides quality service with a local feel. While other companies are going to try to sell you services that you don’t actually need, AC’s is more focused on identifying the actual issue, resolving it promptly, and making sure that…

Heating system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Anthony was extremely helpful and easy to work with. He was on time and completed the job per the quoted cost. Professional installation and professional courtesy the entire time. Would definitely use again!

Install AC+ Responsiveness+ Punctuality+ Quality
Camden1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Would highly recommend AC’s a heating and Cooling! Super professional and trustworthy!

Install ACHeating system installation+ Responsiveness+ Punctuality+ Quality
bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

He did an excellent job. Shopped around locally before hiring and he has the best price without sacrificing talent. 5 stars all day.

Install AC+ Responsiveness+ Punctuality+ Quality
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Anthony and his crew were professional and courteous. They arrived exactly the time they said they would. They worked a long day to do our install of a new furnace, AC, and humidifier. Even before our install, whenever our furnace our AC would have issues they were there within a day. Prompt service, honest…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Betsy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Always really responsive and quick to come fix any problem even if it’s user error, would recommend him to anyone looking for heating and cooling repairs or installs. Great value for the work he delivers, goes above and beyond always.

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Luke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Anthony did great work for me on the install, and was extremely responsive during and after. It was affordable, it was quick, it was easy going. I had an issue with a leak a couple months after installing and I called him, and that day he came out to fix it. Extremely professional, respectful, quality work, and in…

Install AC+ Responsiveness+ Punctuality+ Quality
Ron6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have used Anthony on a few a/c installs for our investment properties and for repairs in my own home. Very professional, affordable, and great communicator. Very good at explaining the issue and what the repairs entail. Very reliable!!!

Install ACHeating system repair+ Responsiveness+ Punctuality+ Quality
SpencerLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Got a couple quotes then called AC's heating and cooling for a quote. They came in $1,000 less than the lowest quote I got and $4,000 less than the most expensive quote. He came over assessed what I had and what I wanted, we made a date and they showed up the day of ready to rock and roll. They worked hard and 12…

Install ACHeating system installationInstall thermostat+ Punctuality+ Quality+ Professionalism
Blackwing7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Called AC’s heating & cooling and Anthony was top notch. He explained everything to me thoroughly and I felt secure the whole process. His standard warranty was much longer than the other 2 companies I called as well. The other 2 places wanted to charge me for what he gave me at no cost. I’ll be using them from now on

A/C system maintenanceHeating system maintenanceInstall AC+ Quality+ Professionalism+ Value
GraydonLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install ACHeating system installation+ Responsiveness+ Punctuality+ Quality
tristen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Al6 years ago★★★★★

Rating only, no written review.

Install ACHeating system installation+ Punctuality+ Quality+ Professionalism
Zachary6 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceInstall ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
Dennis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality

Price

$114-72% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 37%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair66$158–$731
A/C system maintenance52$78–$353
Heating system maintenance48$54–$278
A/C system repair43$209–$585
HVAC system maintenance34$104–$417
Repair HVAC30$83–$813
Install AC27$1.6k–$3.7k
Heating system installation25$1.4k–$2.4k

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