Yolanda Henderson9 reviewsTotal number of Google reviews Yolanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly and attentive staff.
ACC Senior Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%62+39.4Reliability 28%59+16.7Replies to reviews 8%28+2.3Experts Score= 58Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#94 of 107 senior care servicesPosition by Experts Score among all companies we track in this category. · better than 12%
4.6 ★★★★★ 81 Google reviews · 22 photos
74%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
22%reviews answered by the owner
Sep 2026latest review
ACC Senior Services at a glance
Reviewers highlight friendly staff, diverse classes, and assistance with utility disputes and job placement. The facility is described as clean with amenities like pickleball courts and bike racks, though some note a $20 monthly fee and limited parking. A recurring criticism involves unhelpful front desk interactions, where visitors reported having to advocate for themselves to receive timely service.
- Google rating: 4.6 out of 5 from 81 reviews (74% five-star).
- Reviews on this page: 81 Google reviews (44 with written comments, 2 with photos).
- Owner responses: the business replied to 22% of reviews.
- Most recent review: September 25, 2026.
- Service: Senior Care Service serving Sacramento, California.
Data from Google, last updated November 1, 2026.
Score profile vs other senior care services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ACC Senior Services: 62/100 on this factor. Category median: 82.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ACC Senior Services: 59/100 on this factor. Category median: 76.C
59
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ACC Senior Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ACC Senior Services: 28/100 on this factor. Category median: 58.D
28
Bar = this company · dark tick = category median.
Star ratings
81 Google reviews we collected
- 5 stars6074%
- 4 stars1417%
- 3 stars45%
- 2 stars22%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
- Praise3297%
- Complaints13%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2782%
- Price & value39%
- Speed & response26%
- Would recommend13%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Each time they were efficient, professional and personable.”
“Cultural sensitivity, Affordable, interesting classes, wonderful staff, and lots of terrific volunteers.”
“Very efficient and friendly”
“I highly recommend them.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
L.L.Local Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Super wonderful organization. Everybody welcome. Cultural sensitivity, Affordable, interesting classes, wonderful staff, and lots of terrific volunteers.
AnneLocal Guide · 138 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
ACC was able to assist me with utility disputes on two separate occasions, once with ATT, and again with a third party energy supplier to PG&E. Each time they were efficient, professional and personable. They have many connections within the community to help with transacting business and negotiating. Seniors…
NINI3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
The place is nice,has a lot of amenities and activities for seniors. The grounds are kept up and really nice.the apartments are really spacious,and really nice
Stitch3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
I have benefits on my Medicare Blue Cross plan, am I able to use the benefits for the $20.00, benefit is for a service place like this.
AaronLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had a great time with grandma playing bingo the workers were so friendly and kind.
KLocal Guide · 563 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Lot's of opportunity to get involved in whatever interests you may have. Staff was friendly and helpful.
Photos
Customer reviews
4.6 ★★★★★ 81 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
L.L. BDLocal Guide · 32 reviewsTotal number of Google reviews L.L. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper wonderful organization. Everybody welcome. Cultural sensitivity, Affordable, interesting classes, wonderful staff, and lots of terrific volunteers.
Response from the owner · 8 months ago
Thank you so very much for your kind words and sentiments about ACC Senior Services! We are happy to have you as part of our community.
Glen KimitsukaLocal Guide · 58 reviewsTotal number of Google reviews Glen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly renowned organization for senior services, care and residence.
Response from the owner · 8 months ago
Thank you Glen for your 5 star review of ACC Senior Services.
Anne ShuckLocal Guide · 138 reviewsTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleACC was able to assist me with utility disputes on two separate occasions, once with ATT, and again with a third party energy supplier to PG&E. Each time they were efficient, professional and personable. They have many connections within the community to help with transacting business and negotiating. Seniors often feel they have no recourse with disputes that arise, but that certainly is not the case with ACC. I highly recommend them.
Response from the owner · 8 months ago
We are so happy that you were able to find help and resources with ACC Senior Services! Together with our partners, we strive to make life easier and more enjoyable for older adults.
G MailLocal Guide · 21 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've lived in the neighborhood of the ACC services since before they were there. Now that I'm a Senior, I decided to check it out. I filled out the paperwork, paid my money, and was ready to go. Excited and a little nervous, I registered for my first two classes. I even called the day before to confirm. When I arrived, I was gruffly told to sign in (no smiles here), which I did. The computer allowed me to sign in, and the person at the desk asked what classes I was there for. At class time, I went in the room and waited.....and waited....until another member saw me and told me that the class was on a break and wouldn't resume for two weeks. Then I asked about it at the desk, and they just said, 'Yeah, there's not a class today.' That's the same person who just checked me in. I don't know why they let me pay and check in when there isn't a class. I sat and waited for the next class, 30 minutes, returned to the desk, and asked for the room #. The staff member told me that no one is available to teach the (2nd) class. The class they just checked me in on the computer and verbally. The front desk staff needs to know what's going on. I've been to other Senior Centers and have been greeted with a smile or a Welcome. At the ACC, the only people who were happy to be there were the clients. Maybe staff didn't like me, or maybe they don't like their jobs, but the 3 times I've been there, to sign up, to pay- and then for class, the staff is....blah. Staff issues aside, the computer system should not have let me sign in. I walked a mile to get there for nothing.
Response from the owner · 8 months ago
We are so sorry to hear of your experience. This is not the experience we strive for. We invite you to contact our Classes department to troubleshoot and assist, you can stop in and ask for the classes manager directly, or email [email protected] at anytime to reach them. We hope that you will provide us the opportunity to make it right for you.
NINI NOONE3 reviewsTotal number of Google reviews NINI has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe place is nice,has a lot of amenities and activities for seniors. The grounds are kept up and really nice.the apartments are really spacious,and really nice
Response from the owner · 8 months ago
Thank you for your comments Nini! We hope you come back to visit soon :)
Stitch Me Up W/ Laney Grace3 reviewsTotal number of Google reviews Stitch has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have benefits on my Medicare Blue Cross plan, am I able to use the benefits for the $20.00, benefit is for a service place like this.
Response from the owner · a year ago
Good Afternoon. Thank you for leaving a review. I believe you are asking in regards to a classes membership? Please contact us directly via email at [email protected] or by phone 916-393-9026 and we would be happy to speak to you about your question in regard to benefits.
Aaron BurrellLocal Guide · 27 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great time with grandma playing bingo the workers were so friendly and kind.
Response from the owner · a year ago
Wonderful! We love to hear about how ACC programs can help provide intergeneration fun!
PeterLocal Guide · 50 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice people meeting to play pickleball. $20 per month fee. $7 drop in rate.
Response from the owner · a year ago
Thank you for your 5-star review Peter!
Janet MalindogLocal Guide · 187 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent staff. Good classes. Very efficient and friendly
Response from the owner · 2 years ago
Thank you Janet for your 5 star review. We are so glad to have support from community members like you!
Business details
- Address: 7334 Park City Dr, Sacramento, CA 95831
- Phone: (916) 393-9026
- Website: accsv.org
- Service area: Sacramento, CA