Home health care service · Sacramento, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%95+29.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 107 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★70 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Welcome Home Care five stars based on seventy reviews, noting that the owner responds to all feedback. Clients describe services including personal hygiene, meal preparation, housekeeping, and medical appointment assistance. Recurring themes highlight punctuality, professional communication, and the ability to accommodate specific caregiver requests. Management is praised for being organized and flexible during scheduling changes or staff absences. No low-star reviews were provided to identify common criticisms.
Google rating: 5.0 out of 5 from 70 reviews (100% five-star).
Reviews on this page: 70 Google reviews (61 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 11, 2025.
Service: Senior Care Service serving Sacramento, California.
Data from Google, last updated November 1, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Welcome Home CareSenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Welcome Home Care: 98/100 on this factor. Category median: 82.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Welcome Home Care: 95/100 on this factor. Category median: 76.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Welcome Home Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
5.0of 5
5 stars70100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
100%praise
Praise61100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude3049%
Would recommend1423%
Honesty & trust1118%
Speed & response47%
Quality & results23%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“With kindness, good humor, and true concern he is cheerfully cared for in areas of personal hygiene, dressing, food preparation and support for eating…”
“I'd recommend this company to you and your loved ones for excellent care.”
“They are reliable kind compassionate and hands on company.”
“I just thank each one who has personally served my husband and each person in the office that quickly and kindly adjusts service planning as needed.”
“We had a wonderful experience with Welcome Home Care!”
People customers mention
Homecare3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAnn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Excellent support in every way. My husband is extremely well cared for in every way. With kindness, good humor, and true concern he is cheerfully cared for in areas of personal hygiene, dressing, food preparation and support for eating, help with accessing his music or TV, and really anything that brightens his…
RRicky13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Renee was absolutely amazing in the care she provided for my mother. She always attended to her needs, kept everything spotless and formed a real bond with mom. Cannot give Renee enough praise.
DDavidLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Welcome Hime Care has provided services to me on a couple of occasions over the last year and I can’t praise them enough. Back in March, I needed several weeks care to recover from a knee procedure and just this month, help after a hip replacement.
Barbara was my care giver in both occasions and she was awesome.…
KKathleen9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I hired Welcome Home Care for a friend of mine who was experiencing Mild Cognitive Impairment. The intake interview was great. We were assigned Vanessa. She is absolutely the best. She was able to connect with my friend and was very helpful. She can take my friend shopping, cook for her, take her for medical…
RRosie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I'm Rosie, a current client of Welcome Home Care. They have provided me with excellent care thru my care giver. They also provide care to my husband. I highly recommend this company to all seniors. They are reliable kind compassionate and hands on company. If you request for a special care giver, they will provide…
DDivine5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I used this company for my mother’s care. We’re very satisfied with the care. The management was knowledgeable, well organized, sympathetic, and flexible in answering questions and providing for my needs. The caregiver provided excellent care, had a positive attitude, was helpful with any tasks as needed, and helped…
Excellent support in every way. My husband is extremely well cared for in every way. With kindness, good humor, and true concern he is cheerfully cared for in areas of personal hygiene, dressing, food preparation and support for eating, help with accessing his music or TV, and really anything that brightens his day. Also, his living area, kitchen, laundry and day to day home care are also just outstanding. Welcome home has also been very flexible with time needs and changes as needs occur. I just thank each one who has personally served my husband and each person in the office that quickly and kindly adjusts service planning as needed. My thanks to each and hope God blesses their continuing service to other folks working to continue a happy and healthy home experience.
Response from the owner · 11 months ago
Thank you Ann! It's a privilege to serve your family.
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Ricky Rocket13 reviewsiTotal number of Google reviews Ricky has written across all businesses on Google Maps, not just this one.
Renee was absolutely amazing in the care she provided for my mother. She always attended to her needs, kept everything spotless and formed a real bond with mom. Cannot give Renee enough praise.
Response from the owner · 11 months ago
Thank you Ricky!
D
David BrameLocal Guide · 24 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Welcome Hime Care has provided services to me on a couple of occasions over the last year and I can’t praise them enough. Back in March, I needed several weeks care to recover from a knee procedure and just this month, help after a hip replacement.
Barbara was my care giver in both occasions and she was awesome. She was punctual and professional. She was working the entire time I had her. In fact, she often finished early as she didn’t spend time goofing off. I’ll insist she be my provider for any other in home care needs I may have.
Response from the owner · 2 years ago
Thank you David!
K
Kathleen Wolff9 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
I hired Welcome Home Care for a friend of mine who was experiencing Mild Cognitive Impairment. The intake interview was great. We were assigned Vanessa. She is absolutely the best. She was able to connect with my friend and was very helpful. She can take my friend shopping, cook for her, take her for medical appointments and do light housekeeping.
While we eventually needed more care, Vanessa was a very helpful interim fix until we were able to find a suitable facility for my friend.
Vanessa is hard-working and motivated to help.
Response from the owner · 2 years ago
Thank you!
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Rosie Bauer2 reviewsiTotal number of Google reviews Rosie has written across all businesses on Google Maps, not just this one.
I'm Rosie, a current client of Welcome Home Care. They have provided me with excellent care thru my care giver. They also provide care to my husband. I highly recommend this company to all seniors. They are reliable kind compassionate and hands on company. If you request for a special care giver, they will provide you with one. I'm fortunate to have and grateful to have one.
Response from the owner · 2 years ago
Thank you Rosie, we're happy to help!
R
Renee CheatwoodLocal Guide · 152 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
I used this company for my mother’s care. We’re very satisfied with the care. The management was knowledgeable, well organized, sympathetic, and flexible in answering questions and providing for my needs. The caregiver provided excellent care, had a positive attitude, was helpful with any tasks as needed, and helped to provide support as I regained my strength.
Response from the owner · 2 years ago
Thank you Divine! We're happy to help.
C
Carissa Young4 reviewsiTotal number of Google reviews Carissa has written across all businesses on Google Maps, not just this one.
