How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREAccel Pest & Termite Control
Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 940 Google reviews
Report card
Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Accel Pest & Termite Control for 8 kinds of job.
Accel Pest & Termite Control for general pest inspection
Clear ✕All 151 Google reviews tagged “General pest inspection” · showing 140
I made a point to be home today when Joe came. He really knows his stuff and it helped me a lot because we were concerned about the front of the house and the black spots we were seeing on the front. Turns out it was a spider issue because of the bright light I used to light up my flagpole. It attracts the bugs and…
Richard did an awesome job! Amazing communication from start to finish. Communicated with me before my appointment and made a point of building trust and a relationship with me as his customer and him as my new pest control technician. He stayed in contact with me about his arrival time and throughout his time on…
Mr Brian Pendleton has been servicing me and my daughter home for several years now. I had also recommended Accel to my job and they also had feel in love with Mr Brain. His knowledge for his work is outstanding. He not only can answer your questions but can give you the full understanding of the service that he…
Very impressed with the consultation and service received. Kyle, the service advisor, was great as well as the gentleman that performed the service. Both were on time, an explanation of the treatment was given, and questions were answered thoroughly. Keep up the good work! I will definitely recommend your company…
Jeff did an outstanding job.He went above to make sure I was satisfied.
This was Joe's first time servicing my home. I was surprised when I opened the door because I was expecting Brian who had been servicing my home. Joe greated me with a warm professional smile as he introduced himself. His demeanor was extremely professional and demonstrated the traits of a very knowledgeable…
Fantastic and friendly service every time!
Jeff came out today to treat our ant problem. He was very friendly and knowledgeable. I am very appreciative of the care he took in treating our home.
Joe did a great job. Very knowledgeable and kind.
Brian was very attention oriented and knowledgeable. He informed me of everything he would be doing.
Brian is our guy! Brian is always so communicative, professional, kind, and thorough. We have been pleased with Accel over the last few years and have not had any mice or pest problems since having them come out quarterly.
Very professional, very polite all in all a good employee
I have never been happier switching companies!! Accel has been nothing but extraordinary since we have joined and their customer service & knowledge is truly incredible. We’ve worked with Kyle, Debbie & Skyler and they have all been 10/10 across the board. Thank you so much!!
Robby was at the house today for our quarterly service. Friendly and helpful as always!
Thanks again to Accel for the excellent service. Joe did a great job today.
Skyler was punctual & courteous. He explained the services for inside & outside and was knowledgeable about my questions and concerns!! Glad I chose Accel for my pest control needs!
Joe is excellent. He always does a great job and explains everything to me. Accel has performed as promised...
We just got our monthly service and as usual Brian did a great and over the last year has greatly diminished our pest problems.
Debby was my technician for my quarrterly pest service. She was efficient and very professional. Good job!
Brian is always helpful and pleasant when servicing my home. He’s happy to answer any questions I have or concerns about certain insects. I appreciate him!
Skyler was thorough and attentive to my questions. Very easy to work with and represents the company in a friendly and professional manner Brian is always diligent and makes sure that he is getting to the areas that cause us the most concern.
Great job as always especially to Geoffrey’s professionalism!!
Skyler was professional and answered all my questions without hesitation. Thanks for doing a good job.
Always wonderful. Very respectful. Very professional.
Skylar and Joe with Accel Pest are the best. They are very knowledgeable about black widows and termites. They answer all of my questions and gave me great advice. I also like when you call Accel to make an appointment someone is out by that week.
Ernesto is thorough, knowledgeable, and a thoughtful man. On the days when I've been home, he treats me like a friend as much as a customer. I am grateful. Plus, they will come back out of you hv any pest issues. My house been pretty free of bugs since using this company.
This is my regular maintenance company for pest control. One of the best companies in the pest control business!
Brian was an excellent technician. He gave me a thorough overview of what he would be doing & answered all of my questions. Then he treated my yard & placed the bait boxes & traps. When finished he showed me everything that he had done. Very professional, arrived on time & explained what to expect in the coming weeks. Thanks Accel!
There are two things i love about accel - if i need to change my scheduled date for any reason, they are happy to accommodate. I have had to change a couple of times over the last couple of years and each time went flawlessly. The second is Jason who I now feel knows this house better than I do. Every time he…
George always does such competent work, and a very pleasant guy to boot.
Aaron did a nice job today. No pests which is the way we like it!
Mike always does a great job! Friendly, professional, punctual and informative!
Skylar was friendly and professional. He immediately noticed a nest that was invisible to us!
Paul P was very nice and pleasant and did a great job
Michael is great! He is always courteous, friendly, and professional. He was very thorough and gave us feedback on pest activity and what to watch for.
Great service! Techs are always prompt and courteous!
very good service, thanks
Skylar was very kind and did an great job
Jessica was great! She took notes and provided feedback on my commentary and what she saw. She was very personable, professional, and got the job done quickly.
This company and employees are still the best !!! Service is still impeccable. Joe has services our property and home many times and has always been extremely professional and knowledgeable. Thank you Accel
Skylar is very professional, knowledgeable, and polite. Definitely recommend.
Thorough, knowledgeable technician
Brian and everyone at Accel always do a great job!
Brian & every single person I have met or spoken to has been the ABSOLUTE BEST! Very professional, helpful, friendly, knowledgeable, & only recommends services I actually need! Breath of fresh air.. also cleaned all of my cobwebs!!! Thank you Accel!!! If I could give 10 stars I would!
Scotty put bug killer around the foundation, sprayed as needed and left me 2 sticky traps.
Brian always does a good and thorough job. We haven’t had any noticeable pest issues since he’s been coming out to treat our home. We are basically in prevention mode now, and it seems to be working really well.
He always does a great job!
Scotty was my technician today and he was awesome.
Skyler was very thorough. He made sure to leave no webe behind and even touched base to verify our chickens weren't free roam. EXCELLENT TECH and EXCELLENT company
Joseph is always polite and does a great job
Skylar is very attentive ,polite and listens to my concerns. I appreciate his work and service.
Brian came out and did my first service today. He was very thorough and professional. Seemed very friendly and knew his job. Did outside and in the garage to get rid of spiders.
Great locally owned company with friendly technicians and great communication. Very timely and responsive.
Brian is very good at communicating which I appreciate so much. He's always prompt and conscientious.
Joe was professional and thorough. We appreciate the work Accel has provided over the years.
Scotty was very professional and courteous. Accel Pest treats us with respect and always do an outstanding job!
Robbie H was friendly and thorough. I'm pleased with the service.
I had Robby stop by today and he was wonderful. Great to talk to and very knowledgeable. He added some extra spider protection as well. Very pleased with Robby’s visit!
Joe was prompt on time and removed all cobwebs before the pest treatment. I am very satisfied with their work.
Brian was very professional, timely, explained what he was doing this afternoon. Good experience with him.
I never had any problems with Accel, they always do a great job, keep up the good work 😊😊
Brian with Accel has done a phenomenal job in his two visits. He provides great context to the work, is incredibly informative, and super nice!! Our ant problem has completely gone away and our mosquito issue has drastically decreased
The technician arrived early after checking with us to see if it was alright to do so. Was friendly and professional. He explained to my wife what he had and made sure that any questions we had were answered. Great experience with both the technician and the company.
Robby, my service technician, provided excellent service. He was timely, knowledgeable, friendly and professional.
Very pleased with Accel and their services. Our technician, Brian, is so kind and helpful - very informative letting us know different options for our treatments. Thanks Brian!!
Robbie did a great job. Very knowledgeable and thorough
Robby arrived as stated. He was friendly and upbeat. Informed me about some pests I had. Ask questions about areas I wanted done. He did a great job.
Brandon was extremely polite and was able to answer all my questions and addressed all my concerns. Would highly recommend
Damon took care of my mother's yearly termite inspection to include adding more traps around a forgotten shed. They are always super nice and efficient. I feel confident about her home being bug FREE!
Excellent and professional service technician and customer service.
Very pleased with Accel and Brian. Always friendly, competent and helpful to me.He is an asset to this company!!!
We had a tech come out today and Debbie was fantastic and extremely thorough, polite and professional.
A great company with excellent customer service!!!
Kevin was professional and communicated well.
He is wonderful and always on time getting the job done
I have been trusting Accel Pest for about a year now with regular maintenance for an Airbnb of mine and they never let me down! Clear communication, welcoming personality, and professional approach to explaining their knowledge and processes. Thank you!!!!
Terrance does an amazing job with our Senior Residents here at Silver Hill. His service is always above the norm. He is very patient and kind to all resident and listens and tries to help answers any questions that they may have. Awesome Job!
I think he forgot to spray spider webs on outside windows.
Always friendly, knowledgeable and flexible when we need different or more extensive services.
Eugene was very professional, showed up on time, was pleasant to talk to and took care of all of my concerns. We’re hoping to see him at our next appointment!!
Very knowledgeable and friendly. Captain Kirk was very thorough in his inspection. Loved the fact there were no contracts.
Brian is super polite! The office staff is friendly too!
JT was great. New service for a different home. He explained everything and answered all of my questions.They will make adjustments if you are concerned about a particular area. They send an email in advance which gives me an opportunity to change appointment if necessary. Home is protected inside and the outside.…
While I cannot yet speak to the efficacy of their pest control service, I wanted to leave a review about the initial estimate and inspection process. The service advisor, Brandon, could not have been more professional or thorough. He walked me through the entire process, helped me figure out the best plan of attack…
Dennis was awesome, and very professional. He got to work right away, and didn't stop until it was all done. The crawl looks great and is extremely tidy!
So far I am blown away by this company! Brandon came out to do an inspection on my home to see what I needed. He was so thorough and even suited up to go in the crawl space. He took a ton of pictures for me to show all the issues he found. I’m a renter and live in a older home built in 1960 and everything gets in…
Quick turnaround from initial phone call for service to appointment (about a business day). Brandon was very helpful about the various types of pests I’m likely to encounter as a homeowner. I definitely appreciated his past experience as a home inspector on top of his pest knowledge as well.
Brandon was very knowledgeable about bedbugs. Arrived on time, did the search, and made us laugh.
Our Accel Technician Dekeo Huff always goes the extra mile for us. Thank you Dekeo for your FIRST-CLASS service!!!
Kirk was such a great help. He was honest, friendly, and responsive. I hired him to come check for bedbugs and he was able to rule that out completely. Wasn’t trying to charge me for something I didn’t need! He was looking out for the customer. I haven’t had that honest of an experience in a long time. Much appreciated!!
Robert was awesome! He answered our questions and was really friendly.
We have been working with Accel for a few months now and they have always been professional and great at communicating. Jason, in particular, does a nice job communicating his schedule and if something happens, he is quick to let us know and reschedule. We hadn't had Accel do the inside yet and I had been meaning to…
Kirk was great! He came and inspected for pests. He was very clear and thorough about the course moving forward, and gave me lots of options. Generally a delight! I would very much recommend him, he is very professional and makes a stressful situation as stress free and enjoyable as possible. Thanks again Kirk!
Tech was professional, explained everything he was doing and gave a courtesy call prior to arriving.
Accel treated my yard for insects and pests. They Treated area for termites and in my shed. Placed barrier and insulation in crawl space under house. Technicians were thorough and professional. They introduced themselves, explained what they were…
Service was prompt and good quality. The whole team was terrific!
Kirk was amazing. Looked out for me as a new home owner and didnt rob my wallet or take advantage of me like businesses seem to do. Free inspection was nice and I called at 1230pm and there were here same day!
Responsive, prompt, professional
Kirk was the consummate professional, very thorough and informative. I am extremely happy that I called Accel, and I trust him completely.
Kirk is awesome! Down to earth and humorous. He responded the same day we inquired (late at night) and came out the very next day to inspect our property, even gave us a courtesy call to let us know he was on his way. He gave us an option and payment plan that fit for us and scheduled the first treatment for the…
On 24-June (after 7PM) I made an inquiry via Accel Pest & Termite Control website and to my surprise "Captain" Kirk McGee's responded immediately after my inquiry. Appointment was scheduled and Kirk arrived promptly on 25-June. Kirk was friendly, professional and accommodating. The inspection of my home was…
Same day inspection and scheduled service for a few days later. Prompt, polite, and reasonably priced.
We have had nothing but a wonderful and professional experience with this company! We have several rental properties and use them for our real estate sale transactions as well. The entire staff is highly educated in their field and are trustworthy. Melissa has been my go to person from the jump and she is an…
Very knowledgeable, and on point with the task... Respectful and very professional 😊
Kirk was on time, super friendly, & very knowledgeable. We look forward to Accel’s service.
Kirk is among the most considerate and professional people I’ve ever had the good fortune to meet. I’m so grateful for meeting him!
Kirk was the ultimate professional and very courteous.
They were very efficient and knowledgeable. Kirk was prompt and explained things where I could understand everything. They give discounts for Veterans and Military as well as Active Students. Everything was set and scheduled within 48 hours which is amazing. Kudos to a great company that I would definitely recommend!
Very friendly and thorough. They really care about their customers!
Best customer service and technician I have ever had with a pest control company. They email your service report and invoice so you can pay online. Super easy to work with.
Inspector Sharon came out to inspect my roof line . She pointed out some potential vulnerabilities where critters could gain entry that I wasn't even aware of. Her customer service skills are world -class, and she is very personable. She ended up resolving a matter that she wasn't originally requested to…
On time! Kirk was sympathetic to my previous experiences. When I call everyone is extra polite and attentive. The technician, Dontré, announced his arrival and showed promptly. This company is very thorough and their attention to detail is superb! I would recommend over and over again!
I spoke with Michele and she has excellent customer service! The inspection went smoothly, and I was told what to expect. When the service tech came out he was very knowledgeable and did exactly what I was told during the inspection. I recommend Accel 👌
Sharon was excellent in the assessment of my situation and provided assistance by pointing out items that would help prevent my issues. Although my solution would be better handled by a home improvement contractor, she was still helpful in reaching that conclusion. The best part was it was a free assessment! I would recommend them.
Kirk was very friendly and professional and took the time to answer all of our questions. Looking forward to working with this company.
Captain Kirk came out and inspected my property gave me a price which was very reasonable he even wore his mask for my protection that was very appreciative I will be using the service he was very nice and polite gave me a reasonable price and I look forward to meeting with him again.
The company representative arrived on time, was very pleasant and spoke with me about my concerns for the inside and outside of my house. My husband went outside with him as he did an inspection there and also the crawl space. He was helpful and informative. He explained the different options available to me…
Accel was great! Ants were invading our home, we called, Kirk came to see us that day, knew exactly what we needed, didn't pressure or try and upsell us, found us a discount, and the next day the technician came, was super friendly and went the extra mile, made sure we were happy and knew everything they'd done, and we haven't seen an ant since!
Timely and thorough! Thanks!
Very friendly and timely. Would highly recommend.
Kirk was very professional. He called ahead of time and was spot on on time. He was thorough in his inspection and explanation. Didn’t recommend unnecessary services like others had. Was cost conscious. I was pleased with him and would recommend Accel to anyone.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 151 | $50–$119 |
| Rodent extermination | 81 | $96–$323 |
| Ant extermination | 64 | $58–$173 |
| Bug & insect extermination | 62 | $58–$136 |
| Spider extermination | 59 | $86–$181 |
| Termite inspection | 56 | $85–$214 |
| Cockroach extermination | 50 | $83–$214 |
| Termite extermination | 44 | $198–$426 |


