Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Accel Pest & Termite Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Accel Pest & Termite Control

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 940 Google reviews

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Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Accel Pest & Termite Control is better than 91% of rodent control.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Accel Pest & Termite Control is better than 93% of rodent control.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Accel Pest & Termite Control is better than 94% of rodent control.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Accel Pest & Termite Control is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Accel Pest & Termite Control is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Accel Pest & Termite Control is better than 100% of rodent control.A
100

Reviews for your job

Customers hired Accel Pest & Termite Control for 8 kinds of job.

Accel Pest & Termite Control for home inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$151
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Home inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Home inspection”

Vanessa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I never had any problems with Accel, they always do a great job, keep up the good work 😊😊

Home inspectionHornet & wasp exterminationRodent extermination
Frank2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian with Accel has done a phenomenal job in his two visits. He provides great context to the work, is incredibly informative, and super nice!! Our ant problem has completely gone away and our mosquito issue has drastically decreased

Great priceHome inspectionGeneral pest inspectionMosquito extermination
Bridget7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wow! Thank you ACCEL and Kyle for the amazing customer service and education! We were able to quickly get an appointment to check out what we thought was an issue, which luckily was not. Kyle thoroughly checked our attic and crawlspace, and he provided us with a very reasonable service program quarterly. We already…

Home inspection
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Robby arrived as stated. He was friendly and upbeat. Informed me about some pests I had. Ask questions about areas I wanted done. He did a great job.

Reasonable priceHome inspectionRodent exterminationGeneral pest inspection
The7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very pleased with Accel and Brian. Always friendly, competent and helpful to me.He is an asset to this company!!!

Home inspectionGeneral pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

This company is always on time and very professional. In our case they handle the termite control for our house and garage. They are very good about reminding you as a customer when you are due for your annual inspection by their certified personnel.

Home inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
tyrell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A great company with excellent customer service!!!

Cockroach exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Tim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Just had my annual termite inspection from Accel Pest Control. Tech arrived on time, did inspection inside and out and was on his way. Friendly and thorough.

Home inspection+ Punctuality+ Quality+ Professionalism
nikaury2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He is wonderful and always on time getting the job done

Ant exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
joyceLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been trusting Accel Pest for about a year now with regular maintenance for an Airbnb of mine and they never let me down! Clear communication, welcoming personality, and professional approach to explaining their knowledge and processes. Thank you!!!!

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jamie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Employees are nice. The bad part: They don't clean the spider webs off my windows.

Home inspection+ Value
MaryLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very knowledgeable and friendly. Captain Kirk was very thorough in his inspection. Loved the fact there were no contracts.

Home inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My husband was the one who talked with him. Things went well. Due to me being sick, we didn’t get him to spray inside this time.

Home inspection+ Responsiveness+ Punctuality+ Professionalism
Caitlin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So far I am blown away by this company! Brandon came out to do an inspection on my home to see what I needed. He was so thorough and even suited up to go in the crawl space. He took a ton of pictures for me to show all the issues he found. I’m a renter and live in a older home built in 1960 and everything gets in…

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Denise7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent communication, on time, and professional. Definitely recommend.

Home inspection+ Responsiveness+ Punctuality+ Quality
Eric10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional, polite service technician. Accel always shows up when scheduled. They have done a great job keeping the bugs away.

Cockroach exterminationFlea & mite exterminationHome inspection+ Punctuality+ Quality+ Professionalism
Melanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceHome inspection
Shirley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceHome inspectionRodent extermination
Jane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Home inspectionGeneral pest inspectionTermite inspection+ Professionalism

Price

$1080% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 73%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection151$50–$119
Rodent extermination81$96–$323
Ant extermination64$58–$173
Bug & insect extermination62$58–$136
Spider extermination59$86–$181
Termite inspection56$85–$214
Cockroach extermination50$83–$214
Termite extermination44$198–$426

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