COCKROACH CONTROL · SUFFOLK, VA
Accel Pest & Termite Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%46+16.1Reliability 15%69+10.4Craft & service 20%13+2.6Value 10%37+3.7Momentum 8%50+4Track record 7%54+3.8Accountability 5%44+2.2Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCORE

Accel Pest & Termite Control

Better than 35% of cockroach control · #26 of 40

4.9★1,913 Google reviewsGoogle star rating as shown on Google Maps.
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
78%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Accel Pest & Termite Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.252
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$20–40
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$153
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 252 Google reviews tagged “Bug & insect extermination” · showing 20

★★★★★ Jeff · Edited 3 days ago

Peyton did an outstanding job as usual. Complete, professional and always good information given about our situation.

Paid $80–100Reasonable priceGeneral pest inspectionBug & insect extermination
★★★★★ Sandra · Edited a week ago

Above and Beyond!

Great priceSpider exterminationBug & insect extermination
★★★★★ Jess · a week ago

Khendall was very professional and knowledgeable and answered all my questions and concerns. Even called ahead of time and asked if swinging by early was an option. Everyone at Accel always does such a great job, thank you!

Paid $120–140Great priceBug & insect extermination
★★★★★ Raymond · Edited a week ago

Greg made a thorough job of spraying, etc., and was pleasant throughout his time here.

Paid $20–40Reasonable priceGeneral pest inspectionCockroach exterminationBug & insect extermination
★★★★★ Nick · Edited 2 weeks ago

Joseph is the man! Great and knowledgeable technician.

Paid $40–60Reasonable priceHornet & wasp exterminationSpider exterminationCockroach extermination
★★★★★ Michael · Edited 2 weeks ago

Very humble and professional spirit.

Paid $40–60General pest inspectionCockroach exterminationBug & insect extermination
★★★★★ Michael · 2 weeks ago

Always great service/followup. Very respectful and thorough. Would highly recommend to anyone

Great priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ C · Edited 2 weeks ago

Aaron is always very positive, outgoing and friendly and always services with a smile. He's always on time, thorough and does a great job

Paid $60–80Reasonable priceGeneral pest inspectionBug & insect extermination
★★★★★ Zè · Edited 3 weeks ago

Kendall was kind, knowledgeable and thorough. What an asset he is to the Accel team.

Reasonable priceBug & insect extermination
★★★★★ Mrs. · Edited 3 weeks ago

Kendall very professional and took care of our needs.

Reasonable priceBug & insect extermination
★★★★★ D · Edited 3 weeks ago

Most recent visit 9/28. Mr. Jones has a great personality and very mannered. You have a Awesome technician representing Accel. Take care of him and treat him right, because it's not often you meet people like Mr. Jones.

Paid $140–160Reasonable priceBug & insect extermination
★★★★★ Emily · Edited 3 weeks ago

Accel got rid of my persistent ant problem after another company attempted and failed. It took a couple tries, but Accel worked on the ant issue for me until it was completely resolved to my satisfaction. The customer service is awesome, from the office to the technicians. Techs are knowledgeable and will take the…

Reasonable priceTermite inspectionGeneral pest inspectionBug & insect extermination
★★★★★ Dan · 4 weeks ago

Called to see if he could come service early, appreciate that when I’m home early from work, great job thanks.

Paid $60–80Reasonable priceBug & insect extermination
★★★★★ Mikelyn · Edited a month ago

Joseph did an Excellent job.

Paid $40–60Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
★★★★★ Deborah · Edited a month ago

George is a great tech. Works with my schedule.

Reasonable priceGeneral pest inspectionBug & insect extermination
★★★★★ matthew · Edited a month ago

Accel Pest service has consistently been very effective in protecting my property. And my service rep Joseph is extremely professional and thorough.

Reasonable priceGeneral pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Forrest · Edited a month ago

Great service great attitude did not leave till everything was done

Home inspectionHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Kenneth · Edited a month ago

George, as usual, did a fantastic job, very quick, professional, and easy to work with.

Paid $20–40Reasonable priceMosquito exterminationBug & insect extermination
★★★★★ Sheryl · a month ago

Aaron did an exceptional job. He’s very thorough. He’s very professional and very nice. I highly recommend him.

Bug & insect extermination
★★★★★ Mike · Edited a month ago

Jason is fantastic, knowledgeable, on time, clean and very polite. He makes sure things are done to your liking before leaving. Nice knowing I have them on my side and Jason is taking care of it. Respectful, and communicative.

Paid $120–140Reasonable priceSpider exterminationBug & insect exterminationAnt extermination

Show more bug & insect extermination reviews (232 more) →

vs category

Blue = Accel, grey = cockroach control average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.29★ (7 reviews)2024-Q2: 4.75★ (8 reviews)2024-Q3: 5.00★ (11 reviews)2024-Q4: 5.00★ (6 reviews)2025-Q1: 4.87★ (89 reviews)2025-Q2: 4.97★ (200 reviews)2025-Q3: 4.97★ (167 reviews)2025-Q4: 4.95★ (301 reviews)2026-Q1: 4.98★ (285 reviews)2026-Q2: 4.93★ (241 reviews)2026-Q3: 4.92★ (211 reviews)2026-Q4: 4.92★ (75 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$76-33% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Great price 29%Reasonable 63%Overpriced 1%Not sure 7%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%46+16.1Reliability 15%69+10.4Craft & service 20%13+2.6Value 10%37+3.7Momentum 8%50+4Track record 7%54+3.8Accountability 5%44+2.2Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
46
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
69
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
13
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
37
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
50
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
54
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
44

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+122 / −0
Professionalism
+156 / −0
Responsiveness
+129 / −0
Punctuality
+121 / −0
Value
+105 / −0

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