COCKROACH CONTROL · SUFFOLK, VA
Accel Pest & Termite Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%46+16.1Reliability 15%69+10.4Craft & service 20%13+2.6Value 10%37+3.7Momentum 8%50+4Track record 7%54+3.8Accountability 5%44+2.2Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCORE

Accel Pest & Termite Control

Better than 35% of cockroach control · #26 of 40

4.9★1,913 Google reviewsGoogle star rating as shown on Google Maps.
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
78%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Accel Pest & Termite Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.335
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$141
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 335 Google reviews tagged “General pest inspection” · showing 20

★★★★★ Jeff · Edited 3 days ago

Peyton did an outstanding job as usual. Complete, professional and always good information given about our situation.

Paid $80–100Reasonable priceGeneral pest inspectionBug & insect extermination
★★★★★ Andrew · 5 days ago

Excellent customer service, George was an excellent rep for the company. He was very knowledgeable and thorough. To soon to tell if treatments were effective yet, but have no reason to doubt they will be.

Paid $120–140Great priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ nathaniel · Edited 6 days ago

Great job, quick and professional service.

Paid $100–120Reasonable priceGeneral pest inspection
★★★★★ Raymond · Edited a week ago

Greg made a thorough job of spraying, etc., and was pleasant throughout his time here.

Paid $20–40Reasonable priceGeneral pest inspectionCockroach exterminationBug & insect extermination
★★★★★ Suzanne · a week ago

Zack is great! I’m very happy with the services he provided.

Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionMosquito extermination
★★★★★ Michael · Edited 2 weeks ago

Very humble and professional spirit.

Paid $40–60General pest inspectionCockroach exterminationBug & insect extermination
★★★★★ Kathy · Edited 2 weeks ago

Polite and informed me as to what treatment would be done: asked if I had any questions or concerns and paused to give me time to verbalize any I may have. Respectful of property and landscape.

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspection
★★★★★ Cindy · Edited 2 weeks ago

I cannot say enough great things about Accel Pest and, especially, their representative, George S.! He consistently delivers exceptional service and goes above and beyond every single time. He is always on time, communicates exceptionally well, and is incredibly efficient and thorough in his work. Recently, I…

Paid $20–40Reasonable priceGeneral pest inspection
★★★★★ Kathy · 2 weeks ago

George is wonderful to work with. He is very professional and knows his job extremely well. I would highly recommend him for pest control services.

Paid $80–100Reasonable priceGeneral pest inspection
★★★★★ Kristen · Edited 2 weeks ago

Thank you for the excellent service Aaron! We have been using Accel for years and are always impressed. Aaron did a great job yesterday - thorough, informative, and very professional. Thank you!

Paid $20–40Reasonable priceRodent exterminationGeneral pest inspectionMosquito extermination
★★★★★ Michael · Edited 2 weeks ago

Khendall was awesome!, he was courteous and helpful and was able to answer all my questions. He also kept me informed as to the status of the traps and the overall condition of the traps

Reasonable priceHome inspectionGeneral pest inspection
★★★★★ Michael · 2 weeks ago

Always great service/followup. Very respectful and thorough. Would highly recommend to anyone

Great priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ C · Edited 2 weeks ago

Aaron is always very positive, outgoing and friendly and always services with a smile. He's always on time, thorough and does a great job

Paid $60–80Reasonable priceGeneral pest inspectionBug & insect extermination
★★★★★ Latasha · Edited 3 weeks ago

Kendall was extremely professional, helpful, and knowledgeable. He demonstrated excellent customer service and made the entire experience positive and comfortable. He took the time to answer all of my questions thoroughly. And address each of my concerns with patients and professionalism, attentiveness, and…

Reasonable priceGeneral pest inspection
★★★★★ Emily · Edited 3 weeks ago

Accel got rid of my persistent ant problem after another company attempted and failed. It took a couple tries, but Accel worked on the ant issue for me until it was completely resolved to my satisfaction. The customer service is awesome, from the office to the technicians. Techs are knowledgeable and will take the…

Reasonable priceTermite inspectionGeneral pest inspectionBug & insect extermination
★★★★★ Jay · Edited 4 weeks ago

We have been with Accel for a yr now and have no complaints. A big part of that is because George is amazing! He has been assigned to us since day 1 and his professionalism, knowledge and attention to detail is what makes us continue being loyal customers. We have had several companies reach out to us asking to…

Reasonable priceGeneral pest inspection
★★★★★ LaCole · Edited 4 weeks ago

Khendall gave exceptional service focusing on making sure I'm comfortable in my home

Paid $40–60Reasonable priceHome inspectionGeneral pest inspection
★★★★★ Jennifer · 4 weeks ago

George is always excellent! Very friendly and helpful!

Paid $40–60Reasonable priceGeneral pest inspection
★★★★★ Mikelyn · Edited a month ago

Joseph did an Excellent job.

Paid $40–60Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
★★★★★ Chip · a month ago

Great visit by Khendall today - on time, knowledgeable, efficient, polite. Thanks for your visit and your help today, Khendall!

Home inspectionRodent exterminationGeneral pest inspection

Show more general pest inspection reviews (315 more) →

vs category

Blue = Accel, grey = cockroach control average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.29★ (7 reviews)2024-Q2: 4.75★ (8 reviews)2024-Q3: 5.00★ (11 reviews)2024-Q4: 5.00★ (6 reviews)2025-Q1: 4.87★ (89 reviews)2025-Q2: 4.97★ (200 reviews)2025-Q3: 4.97★ (167 reviews)2025-Q4: 4.95★ (301 reviews)2026-Q1: 4.98★ (285 reviews)2026-Q2: 4.93★ (241 reviews)2026-Q3: 4.92★ (211 reviews)2026-Q4: 4.92★ (75 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$76-33% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Great price 29%Reasonable 63%Overpriced 1%Not sure 7%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%46+16.1Reliability 15%69+10.4Craft & service 20%13+2.6Value 10%37+3.7Momentum 8%50+4Track record 7%54+3.8Accountability 5%44+2.2Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
46
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
69
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
13
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
37
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
50
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
54
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
44

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+122 / −0
Professionalism
+156 / −0
Responsiveness
+129 / −0
Punctuality
+121 / −0
Value
+105 / −0

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