Handyman/Handywoman/Handyperson · Boston, MA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty77−2.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 38 handymeniPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★520 Google reviews · 24 photos
92%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the punctuality, professional communication, and quality of repairs for doors, cabinets, and painting. However, recurring criticisms in lower-rated reviews highlight significant delays in completing jobs, failure to provide timely quotes, and billing amounts that exceed initial verbal estimates or appear excessive for minor tasks.
Google rating: 4.8 out of 5 from 520 reviews (92% five-star).
Reviews on this page: 520 Google reviews (388 with written comments, 14 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Handyman serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other handymen
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyHandymen median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ace Handyman Services Greater Boston: 88/100 on this factor. Category median: 94.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ace Handyman Services Greater Boston: 84/100 on this factor. Category median: 97.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ace Handyman Services Greater Boston: 77/100 on this factor. Category median: 98.B
77
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ace Handyman Services Greater Boston: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ace Handyman Services Greater Boston: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ace Handyman Services Greater Boston: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
520 Google reviews we collected
4.8of 5
5 stars48092%
4 stars214%
3 stars41%
2 stars51%
1 star102%
Praise vs complaints
Phrases our text analysis found in 388 written reviews
96%praise
Praise64896%
Complaints264%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1723%
Reasonable5068%
Overpriced34%
Not sure45%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19028%
Speed & response16124%
Quality & results16024%
Would recommend6510%
Price & value467%
Communication426%
Honesty & trust101%
What customers talk about
We read 388 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional service, from the woman that answered the phone to Tom the craftsman.”
“Dan was efficient, skills, tidy and a very nice person”
“Showed for look at the scope of work and then never call back or gave estimate!”
“Mike Trickett came within an hour after a call and fixed it.”
“It was horrible, I really thought these guys would be professional but I guess I learnt the hard way.”
“I thought he would recommend replacing them but instead he fixed all of them in a day.”
“I would never use them again for any work as the bad unfortunately outweighs the good.”
“All of this, fair pricing, a friendly office manager and complete satisfaction makes Ace live up to their name!”
“Not worth it!”
“Steve was great, very communicative, helpful and did all the jobs to my satisfaction!”
“This lack of communication is a glaring indicator of how the project will likely go, so we have decided to move on to someone else.”
“He was dependable, flexible and a great problem solver.”
People customers mention
Mike15 reviews
Dan11 reviews
Matt8 reviews
Derek8 reviews
Janice8 reviews
Bob6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ace Handyman Services Greater Boston for 8 kinds of job. Pick one to see what they paid and said.
Jon4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Very professional service, from the woman that answered the phone to Tom the craftsman. Tom did the quoted repair and showed me photos of unexpected damage that requires further repair. I will absolutely call Ace to do this in the spring. I’m more than satisfied
Reasonable pricePaint indoors
David5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
We had a fantastic experience with Mike T. from Ace Handyman Services! He installed a new barn door for our master bath and did an absolutely flawless job. Mike was friendly, professional, and went above and beyond to make sure everything was perfect. We love the final result and wouldn't hesitate to use Mike and Ace Handyman Services again!
Todd1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fantastic experience. The work was excellent. Mark was amazing. The price was lower than expected - and we would ... and will ... be using Ace again!
Great priceFencing repairHome maintenance & repairs
Lauren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mike the “doorman” fixed almost every closets door in my house. These are solid wood doors that wouldn’t close and were cracking from rubbing together for years. I thought he would recommend replacing them but instead he fixed all of them in a day. The price was fair. He was skillful, efficient and nice.
Reasonable priceService not listed
Evgenia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We got a door damaged during a new sofa delivery. Mike Trickett came within an hour after a call and fixed it. I highly recommend him.
Mary8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Steve was great, very communicative, helpful and did all the jobs to my satisfaction!
Great priceMoving assistanceHome maintenance & repairs
Very professional service, from the woman that answered the phone to Tom the craftsman. Tom did the quoted repair and showed me photos of unexpected damage that requires further repair. I will absolutely call Ace to do this in the spring. I’m more than satisfied
Price assessment: Reasonable price
Services: Paint indoors
Response from the owner · 3 years ago
We’re so happy you had a great experience with our team. We’re committed to only providing you the best customer service and craftsmanship to get your projects done. We look forward to completing the follow-up work for you in the spring!
David Mehan5 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We had a fantastic experience with Mike T. from Ace Handyman Services! He installed a new barn door for our master bath and did an absolutely flawless job. Mike was friendly, professional, and went above and beyond to make sure everything was perfect. We love the final result and wouldn't hesitate to use Mike and Ace Handyman Services again!
Response from the owner · 5 days ago
David, thank you for the wonderful review, I am thrilled that your new barn door came out exactly as you had hoped! Thank you for trusting Ace Handyman Services to get it done right for you!
Todd Paris1 reviewiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Did a great job. Adjusted well to complications. Quality work.
Price assessment: Reasonable price
Services: Deck repair
Response from the owner · 6 days ago
Mike, thank you for trusting us with your deck repair project! I am glad that you Matt was able to replace the existing stairs with a new code-compliant set of stairs! We look forward to working with you again!
Ann Marie Peterson3 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Dan was efficient, skills, tidy and a very nice person
Services: Home maintenance & repairs
Response from the owner · a week ago
Thank you for trusting Ace Handyman Services with your Arllington home! I am glad you had a good experience with Dan this morning. Please keep us in mind for any future projects you may have
Lauren Maschio1 reviewiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Mike the “doorman” fixed almost every closets door in my house. These are solid wood doors that wouldn’t close and were cracking from rubbing together for years. I thought he would recommend replacing them but instead he fixed all of them in a day. The price was fair. He was skillful, efficient and nice.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thank you for trusting us in your home! I am very happy to hear that you had a great experiece with Mike! Thank you for your business, we look forward to working for you again soon!
Evgenia Diakonenko1 reviewiTotal number of Google reviews Evgenia has written across all businesses on Google Maps, not just this one.
Steve was great, very communicative, helpful and did all the jobs to my satisfaction!
Price assessment: Great price
Services: Moving assistance, Home maintenance & repairs
Response from the owner · a week ago
Hi Mary! Thank you for the kind review, I am glad that Steve was able to get your To-Do List DONE! We appreciate your trust in Ace Handyman Services and we look forward to returning to Acton for your next project.
Norm FitzgeraldLocal Guide · 25 reviewsiTotal number of Google reviews Norm has written across all businesses on Google Maps, not just this one.
Steve from Ace Handyman was fantastic! He arrived on time, was clearly an expert in his trade, and was a pleasure to talk with. He did a beautiful job hanging our mirror, and we couldn’t be happier with the result. An excellent experience from start to finish. Highly recommend Steve and Ace Handyman!
Response from the owner · 2 weeks ago
Thanks Norm! I am glad you had such a great experience with Ace Handyman Services! The mirror looks great! Thanks for trusting us in your home!
Shanna Cleveland9 reviewsiTotal number of Google reviews Shanna has written across all businesses on Google Maps, not just this one.
Steve was EXCELLENT! Very friendly, courteous, professional. Explained everything and did the work quickly and effectively. Cleaned up well and was a pleasure to work with!
Price assessment: Great price
Services: Home maintenance & repairs
Response from the owner · 3 weeks ago
Hi Shanna, thank you for the extremely kind words! I am thrilled that Steve was able to get your kayak rack mounted in your garage, hope it makes storing it easier for you! We hope to hear from you again when you have other home improvements projects that you need done!
