Handyman/Handywoman/Handyperson · Boston, MA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 38 handymeniPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★144 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Ace Handyman Services Metro Boston Melrose at a glance
Google reviewers rate Ace Handyman Services Metro Boston Melrose 4.9 out of 5 based on 144 reviews, with the owner responding to 94% of them. Customers frequently cite punctuality, clear communication, transparent pricing, and high-quality craftsmanship for tasks like drywall repair, door installation, and carpentry. While most feedback is positive regarding professionalism and ease of scheduling, a small number of low-star reviews criticize technicians for arriving unprepared or appearing unwilling to assist with specific requests.
Google rating: 4.9 out of 5 from 144 reviews (98% five-star).
Reviews on this page: 144 Google reviews (122 with written comments, 3 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: August 30, 2026.
Service: Handyman serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other handymen
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyHandymen median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ace Handyman Services Metro Boston Melrose: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ace Handyman Services Metro Boston Melrose: 96/100 on this factor. Category median: 97.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ace Handyman Services Metro Boston Melrose: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ace Handyman Services Metro Boston Melrose: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ace Handyman Services Metro Boston Melrose: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ace Handyman Services Metro Boston Melrose: 86/100 on this factor. Category median: 100.A
86
Bar = this company · dark tick = category median.
Star ratings
144 Google reviews we collected
4.9of 5
5 stars14198%
4 stars11%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 122 written reviews
100%praise
Praise277100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1342%
Reasonable1652%
Overpriced00%
Not sure26%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6925%
Speed & response5821%
Quality & results5419%
Would recommend3513%
Communication2910%
Price & value2710%
Honesty & trust52%
What customers talk about
We read 122 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our technician Juan was professional and extremely efficient.”
“Juan came on time every day and did a great job installing /repairing drywall and fixing all the crooked trim in our attic.”
“We had a great experience with Ace Handyman Services.”
“I highly recommend Wildens and Eric for any household needs!”
“Eric did a great job overseeing the project with clear communication and daily check-ins.”
“We felt the pricing was transparent and quite reasonable.”
“The administrative part is all digital, with transparent quotes provided, great communication and scheduling, and notifications when the guys are on their way.”
People customers mention
Eric24 reviews
Juan24 reviews
Watson5 reviews
Denise5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ace Handyman Services Metro Boston Melrose for 8 kinds of job. Pick one to see what they paid and said.
Karen8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Eric and Wildens had to come back to complete some work on our fence and some closet doors. The fence was not something they could fix so Eric gave me options for the next steps. Wildens fixed the closet and it has never looked better!! They were both professional and personable!! I highly recommend Wildens and Eric for any household needs!!
Ardis1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a great experience with Ace Handyman Services. Juan came on time every day and did a great job installing /repairing drywall and fixing all the crooked trim in our attic. Eric did a great job overseeing the project with clear communication and daily check-ins. We felt the pricing was transparent and quite…
Jeffrey10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Juan as wonderful as always
He goes about his work with steadfast dedication and determination and is great at what he does
Great priceGeneral constructionTile work installationCabinet repair
EileenLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ace Handyman Services Metro Boston Melrose did an incredible job with our storm door replacement today. Our technician Juan was professional and extremely efficient. We're so happy with the new door!
Great priceInstallation
DawnLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
So easy, so fast, and so thoughtful. I needed brawn (someone to install window unit ACs cause I am a delicate slip of a thing)and they got in and got out.
Reasonable price
Renee8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Tommy did an excellent job replacing my door. The door had to be custom ordered. He took old door. He is very nice and answered all questions. Should I have any issues in the future I want Tommy to fix.
Eric and Wildens had to come back to complete some work on our fence and some closet doors. The fence was not something they could fix so Eric gave me options for the next steps. Wildens fixed the closet and it has never looked better!! They were both professional and personable!! I highly recommend Wildens and Eric for any household needs!!
Response from the owner · Edited a month ago
Karen – thank you for your excellent five-star review, once again! We’re so pleased to hear that you found both Wildens and Eric so helpful on your most recent service appointment. I will be sure to share your kind words with them both directly. It's a pleasure working with you and we look forward to seeing you again when the need arises! Thank you from the Ace Handyman Services Metro Boston Melrose team!
Ardis Barrow1 reviewiTotal number of Google reviews Ardis has written across all businesses on Google Maps, not just this one.
We had a great experience with Ace Handyman Services. Juan came on time every day and did a great job installing /repairing drywall and fixing all the crooked trim in our attic. Eric did a great job overseeing the project with clear communication and daily check-ins. We felt the pricing was transparent and quite reasonable. Will have them back in the future to do more work!
Ardis - thank you for your excellent five-star review! We appreciate you taking the time to share your experience and very pleased to hear your first experience with us was a great one. We will be sure to share your kind words regarding Juan's skills and timeliness with him directly as well. It was truly a pleasure getting to know both you and your family while we were on-site at your lovely home in Melrose. Please let us know if you have any future needs, as we're happy to help. Until then, a BIG thank you from the Ace Handyman Services Metro Boston Melrose team!
Jeffrey Baars10 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Juan as wonderful as always
He goes about his work with steadfast dedication and determination and is great at what he does
Price assessment: Great price
Services: General construction, Tile work installation, Cabinet repair, Deck construction, Grout repair, General repairs, Ceiling repair, Service not listed
Response from the owner · Edited 2 months ago
Jeff – thank you for you fantastic five-star review! We're very pleased to hear that Juan once again did a great job during your most recent repair service appointment. As always, I'll be sure to share your kind words with him personally, highlighting his steadfast dedications to his craft as you mentioned. We appreciate your continued trust in us over many years and thank you for making our staff feel "at home" when on property. Thank you from the Ace Handyman Services Metro Boston Melrose team!
Eileen ChristiansenLocal Guide · 26 reviewsiTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Ace Handyman Services Metro Boston Melrose did an incredible job with our storm door replacement today. Our technician Juan was professional and extremely efficient. We're so happy with the new door!
Price assessment: Great price
Services: Installation
Response from the owner · 3 months ago
Hi Eileen - thank you for you excellent five-star review! We're so pleased to hear that you found our master craftsman, Juan, both professional and efficient in his craft. We will be sure to share your kind words with him directly as well. We appreciate the opportunity provided to bring our services to your lovely home, and please do let us know if you have any needs in the future. Thank you from the Ace Handyman Services Metro Boston Melrose team!
Dawn Meredith SimmonsLocal Guide · 15 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
So easy, so fast, and so thoughtful. I needed brawn (someone to install window unit ACs cause I am a delicate slip of a thing)and they got in and got out.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Dawn - thank you for you excellent five-star review! We're very pleased to hear that you had such a great experience with Eric this morning and we were able to provide the "brawn" required to get the job done with ease. Please let us know if/when a future need may arise, as we're happy to help and provide the same experience. Until then, thank you from the Ace Handyman Services Metro Boston Melrose team!
Renee Saini8 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Tommy did an excellent job replacing my door. The door had to be custom ordered. He took old door. He is very nice and answered all questions. Should I have any issues in the future I want Tommy to fix.
Price assessment: Reasonable price
Response from the owner · 4 months ago
Hi Renee – thank you for your excellent five-star review! We’re very pleased to hear that Tommy exceeded your expectations during your recent bi-fold door install project at your lovely home. We will be sure to share your kind words directly with him as well. Please let us know if you have any future needs, and we’re happy to ensure that Tommy returns if you do. Thank you from the Ace Handyman Services Metro Boston Melrose team!
Abdallah Alameddine3 reviewsiTotal number of Google reviews Abdallah has written across all businesses on Google Maps, not just this one.
Would not hesitate a minute to call back for more works in the future.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General construction
Response from the owner · Edited 4 months ago
Hi Abdallah - thank you for your kind five-star review! We're very pleased to hear you're happy with the concrete repair work performed on your last service visit with us. We appreciate your business over the years and look forward to assisting you again soon. Until then, a BIG thank you from the Ace Handyman Services Metro Boston Melrose team!
Eunice Fox3 reviewsiTotal number of Google reviews Eunice has written across all businesses on Google Maps, not just this one.
Juan Watson was a true professional and and all versed in his trade. He was kind, curious, and polite. I am very pleased with the work he did. I aways call Ace Handyman when I need assistance, very reputable company, good worker. I have used them for years.
Price assessment: Great price
Services: Installation
Response from the owner · Edited 4 months ago
Hi Eunice – thank you for your great five-star review! We’re so pleased to hear that you had such a great experience with Juan on your most recent service appointment. I will be sure to share your kind words with him personally as well. As you already know, we're just a phone call away when you need us. Until then, a BIG thank you from the Ace Handyman Services Metro Boston Melrose team!
Paul C3 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
One was great prompt on time and very professional
Price assessment: Great price
Response from the owner · 4 months ago
Paul - thank you for your kind five-star review! We're pleased to hear that you found Juan prompt, on-time, and very professional on the paver repair service appointment today. We will be sure to share your kind words with him directly as well. Thank you from the Ace Handyman Services Metro Boston Melrose team!
Ann3 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Five stars all the way! I used Ace Handyman Service Metro Melrose earlier this year to install a large wall mirror and decided to return to them for help on another project - primarily the hanging of some wall art and installation of a wall TV.
I cannot speak highly enough about my experience working with multi-skilled craftsmen Eric Smoller and Juan Watson.
Excellent customer service! I would highly recommend this company.
Price assessment: Not sure
Services: TV mounting, Installation, Furniture assembly
Response from the owner · Edited 4 months ago
Ann – thank you for your fantastic five-star review! It's been a pleasure working with you on two occasions now and we are very happy that you found us. That large wall mirror certainly provided its challenges back in January, but we’re very pleased that you are happy with the outcome after the french cleat solution was installed. We're also happy you are pleased with the TV mounting service and wall art hanging from our most recent service appointment. I will be sure to share your kind words with Juan as well. Thank you from the Ace Handyman Services Metro Boston Melrose team!
