Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Ace Handyman Services Metro Boston Melrose logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Ace Handyman Services Metro Boston Melrose

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 38 handymen · 4.9★ from 144 Google reviews

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Report card

Percentile vs other handymen (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ace Handyman Services Metro Boston Melrose is better than 96% of handymen.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ace Handyman Services Metro Boston Melrose is better than 96% of handymen.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ace Handyman Services Metro Boston Melrose is better than 99% of handymen.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ace Handyman Services Metro Boston Melrose is better than 100% of handymen.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ace Handyman Services Metro Boston Melrose is better than 100% of handymen.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ace Handyman Services Metro Boston Melrose is better than 86% of handymen.A
86

Reviews for your job

Customers hired Ace Handyman Services Metro Boston Melrose for 8 kinds of job.

Ace Handyman Services Metro Boston Melrose for carpentry services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpentry services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 6 Google reviews tagged “Carpentry services”

Ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

As always appreciate ease of scheduling, professionalism and great job again, thank you !

General constructionFlooring repairRoof repair+ Responsiveness+ Punctuality+ Quality
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Easy to arrange and get a quote Did a replacement door in the basement and replaced and fixed a window that was out of square. Juan did both jobs in one day. Excellent value and very good work. I will use them again

Carpentry servicesGeneral repairs+ Quality+ Professionalism
Phyllis11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work, very professional and on time! Did a couple of ceiling replacements for us and we will definitely use them again!

Carpentry servicesDrywall installationInterior painting+ Responsiveness+ Punctuality+ Quality
Debra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience! Juan was an absolute professional and a wonderful human. I had a random list of fixes - everything from replacing a damaged screen on my porch to fixing doors and lifting electrical boxes to the level of my new tile. He communicated and collaborated at every step. The work was very well done and…

Carpentry servicesDeck repairGeneral repairs+ Responsiveness+ Punctuality+ Quality
Chris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've had the pleasure (and benefits) of twice having work done by Ace Handyman. Charles, who came out, is professional, knowledgeable, and cares about meeting the customer's needs. No worries about scheduling and communications as Denise, their office manager, is very thorough. I'm saving up projects to work with…

Furniture assemblyCarpentry servicesGeneral repairs
C.Local Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are very grateful for the fine work done by Will Sertyl from Ace Handyman Services. He’s so talented and professional. Truly a “Jack of all trades”…he is very gifted! Skilled at many various jobs! Great communication at every level. All the staff is very pleasant and helpful…Eric and Denise in the office as…

Carpentry servicesHome maintenance & repairs+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 52%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General construction18—
Home maintenance & repairs11—
Installation9—
General repairs7—
Carpentry services6—
Paint indoors4—
Tile work installation4—
Furniture assembly4—

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