How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%90+12.7Replies to reviews 7%40+2.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREAce Plumbing & Rooter, Inc.
San Francisco, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 14 sump pump repair services · 4.9★ from 1,200 Google reviews
Report card
Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Ace Plumbing & Rooter, Inc. for 8 kinds of job.
Ace Plumbing & Rooter, Inc. for toilet repair
Clear ✕All 108 Google reviews tagged “Toilet repair” · showing 80
Quick, knowledgeable, fair-priced service
Very professional. I had 2 toilets replaced. Arrived on-time and completed the job quickly and cleanly. I have used this company twice so far, I would use them again in the future.
I've used Ace for years and everyone they have ever sent has been courteous, helpful, and always right on time.
Seamless and efficient. Carlos did a fantastic job
Technician was friendly & courteous. Also tidy for the most part. Some splatters happened but it was easy to clean. He did a good job unclogging the bathroom sink.
Their team was super friendly and explained everything! Would highly recommend
This company is extremely professional and highly competent. I would recommend them to anyone without hesitation.
The receptionist was very friendly and put me on the waiting list for a same day appointment. I received a call that they can come out the same day they repaired the issue in an efficient and timely manner.
Amazing service!! Josiah was knowledgeable and nice :). Would definitely use them again.
Super nice guy! Great, fast service.
Ace Plumbing has been our go to Plumber for 10 years here at our loft condo building in SOMA. Always on time with a quick quote and an immediate service call. Would highly recommend.
Punctual, polite and quickly fixed! Thanks for the help!
Great service … fixed the problem and left bathroom very clean
Our family has been trusting Ace plumbing for over 10 years. They have always been responsive, prompt, thorough, reasonable and they always get the job done. I trust Ace and I give them my highest recommendation.
Maynard was very helpful and was able to fix our toilet quickly. Thank you!
Unstopped toilet, so it works properly again.
Spent $1500 on toilet repairs. They did a drain clearing that wasn't necessary, found nothing, told me it was a tank issue, then ghosted me for 2 weeks. Never had so much trouble getting a company to actually respond. I would recommend you spend your money elsewhere.
We had to search my entire house plumbing for the leak (that PG&E had alerted me about), inside and outside. Josiah had all the repair parts in his van. He was knowledgeable locating the problem and repairs. He was very pleasant to work with! I had James (Jim) do repairs elsewhere for a different plumbing issue…
Arrived on time and were very professional. Made suggestion and did work on spot then.
Came within 2 hours of calling. Quick effective service. 40 day guarantee. Friendly. will use again
Had a toilet tank that wouldn’t fill. I’d tried using some plumber’s grease but it stopped working after a week. I emailed and heard back within an hour. I got an appointment within my desired time frame and it was a 2 hour window. Then on the day of my appointment, I got a call that I could get an earlier…
Thanks Carlos for helping with our running toilet. Appreciate your help - wish I had called sooner!
very professional
Joel at Ace Plumbing & Rooter arrived right on time for the appointment and was very professional. He explained the needed repairs clearly and thoroughly, which I really appreciated. I’m looking forward to having them complete the work. Highly recommend!
Jim was great. Nailed it!
Josiah was great. He handled the clogged toilets and shower drain at our rental with the ultimate professionalism.
Mario was fantastic! Knew exactly what the problem was ( tree roots) and was able to do some rooting to help clear the clog that had backed up my downstairs toilet causing the back up to go into my bathtub He explained things very well and was super efficient, friendly, and cordial!! Thank you Mario
These guys are great! They're prompt, they're genuinely helpful and you can tell they care! Shoutout Jim for coming to check out a toilet issue on short notice!
I received excellent service from Ace. Dave was promp and very professional. I will definitely use Ace Plumbing for all my plumbing needs.
Mark called almost immediately and was professional and helpful. Eric was professional, explained everything thoroughly, and worked efficiently. Despite the situation that required me to call them, they were a pleasure to work with.
Great customer service from the call in to the onsite technician. They sent their guy out to our unit (Jim) and he didn’t see an issue that he could fix so he didn’t fake a repair just to charge us. They were honest in every aspect and we’ll definitely use them again.
Mario from Ace was the best plumber I’ve met in my life. They repaired my toilet fill valve in a jiffy. Very impressive.
Jeff was smart, professional, explained our options clearly, performed the work well and left the area spotless. Will definitely use Ace Plumbing again and will ask for Jeff. 10 out of 10!
Ace plumbing did great job unclogging my clogged toilet. Professional, punctual, and kind.
Johnny and his partner (forgot his name) were excellent! They clearly diagnosed the problem and outlined a solution. I'd hire them again any time I need plumbing work done. Highly recommend!
Called within minutes of contacting them through Yelp and were here within 2 hours. Even though the problem fixed itself once our technician, Jeff, was here he was very knowledgeable and able to give me a ton of info for the future in case something more serious were to happen. Thanks again!
First time customer and will be keeping this company on my speed dial. Mario G was amazing! Not only was he early, he was very friendly and knowledgeable! He was able to repair our toilet leak with no issues! This guy knows his stuff! Thanks, Mario and thanks Ace Plumbing!
arrived the same day, repaired
My landlord was not available to assist with my toilet issue, so I contacted Ace Plumbing in the morning and had an appointment later the same day! I really appreciate the follow-up from the confirmation of the appointment by email to Josiah sending me a text to provide an ETA. Josiah was professional, responsive…
Jeff the technician was such a pleasure to work with. Very knowledgeable and worked efficiently. He showed me what I missed in my attempt to repair and gave me good, useable information. I will use them again in the future.
We had a great experience working with Mario from ace plumbing! Professional, thorough, and gave preventative measures so that our plumbing issue wouldn’t occur again. Thank you Mario!
We always get excellent service from ACE plumbing a long with reasonable pricing and quality work! Highly recommended!
Fast courteous, friendly, knowledgeable, and competitive pricing. Can't ask for much more. Highly recommended!!
I called Ace Plumbing & Rooter with urgency and Mario came to the rescue! He was a big help in fixing our plumbing issues. The company responded quickly and efficiently, specifically Mario! Thank you Mario!!!
QUICK, RESPONSIVE, INFORMATIVE. Mario was able to get to us within an hour from calling and helped us troubleshoot a auto-flush problem. He was professional, insightful, and great to work with.
Mario did a great job. He was friendly, efficient and professional. 100%
Armando was helpful and knowledgeable. Easy to work with.
Two thumbs up. Ace Plumbing was great! I called on Saturday afternoon and the technician was here by 5:30 pm. Exactly the service I requested and he did excellent work. He was polite, knowledgeable, and efficient and he fixed our leaking toilet. Thanks so much!
Ace found an available technician at short notice for our broken water heater. He was very pleasant and efficient, and fixed it.
Jim was early, diagnosed the issue right away, helped me understand what needed to happen and what was unnecessary, and completed all work quickly and effectively. I'm very pleased! Thanks, Jim!
Ace Plumbing was there for me when the only toilet in my hair salon stopped working! Had a new toilet by 5pm and at a reasonable rate. Thanks Ace Plumbing!
ACE Plumbing & Rooter was great - fast, professional, and honest. Dominic replaced my toilet valve quickly and didn't try to upsell anything. Highly recommend!
Jonny and Rudy were super helpful, quick, and neat. Showed up on time, were professional, and helped me fix up a broken valve and slow drains fast.
exceptional service, couldn't ask for anything more
I have now worked with Jeff from ACE Plumbing on a variety of emergency and maintenance plumbing needs, and it has been a great experience! Friendly, professional, and communicative! It has been a pleasure to use them for all my plumbing needs.
We've used Carlos several times, and he's our go to plumber.
Request was made on Sunday and was given an appointment for Tuesday. They were able to come on Monday instead, which was great. When Armando arrived, he was very professional, knowledgeable & quick. Would definitely use Ace Plumbing & Rooter, Inc. again.
Sean is the best and we have been using him for almost 30 years.
Called at 8am on a Saturday and the service was scheduled for 2pm the same day. The blockage was dealt with quickly and the technician confirmed there were no other leaks. Very professional service from phone scheduling to onsite work. Have also used Ace for toilet repairs and was pleased to know that the company…
Jose showed up 45 minutes early, did excellent work, left the bathroom cleaner than when he arrived and was all around excellent. Would recommend him to anyone who needs plumbing work.
Franco and Jose came and fixed the toilet pronto. Loosing a lot of water and valve was curroted so they replaced the valve too. Did a heck of a job!
Ace is the ONLY plumbing company I would ever TRUST for all my plumbing-related issues. From the moment I place a call, their friendly staff greets me to schedule a repair. They always have my best interest in making the arrangements to send one of their professional technicians. Once their technicians arrive, I…
Contacted ACE via Yelp late on a Saturday morning for a non-urgent repair. Customer service team responded to me with 30 minute (a huge surprise for me on a weekend). After a brief chat, free in home inspection was scheduled for me the following day (A Sunday!). The team was very straightforward and respectful.…
I wanted to write a second review to recommend Ace plumbing particularly Franco and his crew. They saved us once again from another issue made by the prior plumber. Unfortunately our brand new toilets were not installed properly and as a result there was leaking coming from behind. Franco and his colleague came…
We were having extreme problems with both toilets rendering them almost unusable. Kyle from ACE Plumbing & Rooter came within two hours of our call, expertly analyzed the situation and provided possible solutions. Within three hours he got us two superb new toilets, and then replaced and hauled away the old…
Work was done efficiently and quickly.
Kyle and Lina did were thoughtful, efficient and restored our home to normalcy. Thank you both!
Fast & efficient service...especially appreciated on a Saturday.
Great service
Jonathan was very professional, punctual, and knowledgeable. He fixed the issue and thoroughly explained what he did. Great service.
I called and they picked up the phone right away and got me scheduled for a same day appointment. Then they called back and offered me an earlier appointment which I gladly and thankfully accepted. The plumber showed up on time and quickly fixed the issue after discussing the costs with me. The rates were fair,…
I had a great experience! My plumber was able to fix all my issues (a broken water shut off valve and leaking toilet water tank) plus tuning the flush so it finally worked after a few years of poor flow. They came within 2 hours on a Saturday after I called and stayed till everything was fixed and cleaned up after…
Jim, the plumber, was excellent!!
We have used Ace a plumbing for over five years. Their teams are knowledgeable, hard working and have really helped us out multiple times. Jeff and Russ have been our points of contact and always show up on time and finish the job expertly. I really appreciate that this company has apprentices (or something like…
I've worked with Sean and Ace Plumbing twice and both times have been solid. We had a minor emergency the second time on a holiday and Sean and his team were on top of it. They got our old water heater out and a new water heater in, along with addressing old rusted pipes and leaking, within 48 hours of contacting…
It was a good value. Ace was really fast in replacing the faucet and repaired the toilet. All completed within an hour.
I have been using Ace for many many years to service both commercial and residential facilities. I cannot even begin to list the number of times that they bailed me out (literally). Some of their service technicians have been working will us for a long time. Phillip has replaced many faucets and water heaters…
Communication was great, bid was fair, job was well done and timely, thank you Jeff. Would absolutely use again, highly recommended.
Had a midnight emergency. Called 5 other 24/7 places and was told earliest anyone could come out was 8am even after I explained that I had medical issues that couldn't wait that long. Ace dispatch answered and had tech available. 10 minutes after calling JH called and explained the cost before coming over, and 30…
I discovered Ace Plumbing -- and Mo, the plumber who has provided service on two calls -- last summer when my upstairs neighbor's washer leaked into my unit and I thought it was my washer. Mo diagnosed the problem, advised what to do about the floor damage, and returned when the flooring was pulled up to evaluate…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 172 | $248–$506 |
| Plumbing pipe repair | 120 | $269–$1.4k |
| Toilet repair | 108 | $251–$611 |
| Plumbing leak detection | 66 | $216–$559 |
| Water heater installation | 58 | $1.4k–$2.8k |
| Faucet repair | 53 | $264–$782 |
| Plumbing leak repair | 51 | $239–$618 |
| Sewer repair | 48 | $1.2k–$2.8k |
