Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Google reviewers for Ace Plumbing & Rooter, Inc. frequently praise the company for punctual arrivals, clear communication, and efficient service on tasks like drain clearing, fixture replacement, and water heater repairs. Many customers highlight fair pricing compared to competitors and the professionalism of the technicians during job completion. However, some low-star reviews criticize the company for high costs, a lack of upfront pricing quotes, and instances of upselling or uncooperative office staff.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,198 Google reviews we collected
Phrases our text analysis found in 973 written reviews
Price verdicts customers left with their Google review
Middle half of what 222 customers paid ($317–$1.0k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 973 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On time, professional and friendly tech, knowledgeable, job started, finished and cleaned up in less than an hour.”
“Despite giving ample notice, he showed up late and took much longer than expected to address our leaking water heater.”
“Professional and friendly with great customer service.”
“The technicians were excellent but the office staff was awful - rude, unprofessional and insulting - could not have been more unpleasant or uncooperat…”
“He was able to create an appointment on the spot and fixed the issue.”
“Terrible business model for the consumer.”
“I highly recommend Ace Plumbing and Rooter for any plumbing needs and ask for Eric.”
“I would recommend you spend your money elsewhere.”
“Ace pricing came in lower than several other companies at a far more reasonable rate…very satisfied.”
“…ve the the trap, I don’t want that offer and declined it because it’s too expensive.…”
“Ace Plumbing is exceptional on their clear communication, adherence to schedule, and quality of work.”
“Exceptional Service – Professional, Efficient, and Honest!”
“Beware of this company that specializes on SEO but it plays shady tactics when you schedule with them.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Ace Plumbing & Rooter, Inc. for 8 kinds of job. Pick one to see what they paid and said.
Excellent job done. All work done with agree price, no un expected added extra cost.
On time, professional and friendly tech, knowledgeable, job started, finished and cleaned up in less than an hour. We have used another company for years, their prices went up, service went down and not consistent with pricing. Ace pricing came in lower than several other companies at a far more reasonable rate…very satisfied.
Responsive and efficient, the service we received met our needs with the care and urgency we required. Will definitely use again when necessary.
Ace Plumbing is exceptional on their clear communication, adherence to schedule, and quality of work. They installed an automatic seismic water shutoff valve quickly and efficiently. We will reach out to them in the future if we have additional projects. Thank you, Ace Plumbing.
Eric and his crew - Juan, Danny, Omar and Chase did a fantastic job on my Sewer and Drain Piping Replacement project. They are very knowledgeable and efficient. The job was finished in just 5 days with minor interruption. I am very happy with their work. I highly recommend Ace Plumbing and Rooter for any plumbing needs and ask for Eric.
Had a very professional and friendly experience. Great customer service in setting up the appointment and my technician Bill was super friendly and on time, with a courtesy call to let me know he was on his way. Highly recommend.
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 172 | $248–$506 |
| Plumbing pipe repair | 120 | $269–$1.4k |
| Toilet repair | 108 | $251–$611 |
| Plumbing leak detection | 66 | $216–$559 |
| Water heater installation | 58 | $1.4k–$2.8k |
| Faucet repair | 53 | $264–$782 |
| Plumbing leak repair | 51 | $239–$618 |
| Sewer repair | 48 | $1.2k–$2.8k |
4.9 ★★★★★ 1,200 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent job done. All work done with agree price, no un expected added extra cost.
Always the best experience with ACE! We love them ❤️❤️
Easy to schedule, confirmed, and arrived in time. Work completed exactly as requested. Thank you!
On time, professional and friendly tech, knowledgeable, job started, finished and cleaned up in less than an hour. We have used another company for years, their prices went up, service went down and not consistent with pricing. Ace pricing came in lower than several other companies at a far more reasonable rate…very satisfied.
James is excellent
Responsive and efficient, the service we received met our needs with the care and urgency we required. Will definitely use again when necessary.
I had an emergency clogged pipe with sewage backing into the house and just so happened to see Mario finishing up a job for my neighbor. He was able to create an appointment on the spot and fixed the issue. Very pleasant to work with, did a great job, and cleaned up afterwards! It’s about all I could ask for, thanks!
Great service. Completed the job quickly with minimal issues
They replaced my bathtub faucet same day and did a great job.
water heater leak on a Saturday night and Dominic came out and replaced it same night. great service!
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
