Analyzing 8,150,4798.2M ReviewsFor 23,05223.1K Experts

Experts Reviews · Company report
Acme Pool Specialist logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%51+12.4Value 14%85+12Replies to reviews 7%72+5.1Craft & service penalty67−3.3Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE

Acme Pool Specialist

Ann Arbor, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.5★ from 84 Google reviews

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Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Acme Pool Specialist is better than 62% of swimming pool installation services.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Acme Pool Specialist is better than 51% of swimming pool installation services.C
51
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Acme Pool Specialist is better than 67% of swimming pool installation services.B
67
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Acme Pool Specialist is better than 85% of swimming pool installation services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Acme Pool Specialist is better than 100% of swimming pool installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Acme Pool Specialist is better than 72% of swimming pool installation services.B
72

Reviews for your job

Customers hired Acme Pool Specialist for 4 kinds of job.

Acme Pool Specialist for inground pool installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Inground pool installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8

All 4 Google reviews tagged “Inground pool installation”

JulieLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★

I am someone who takes reviews very seriously, especially when considering a project of significant expense, so I wanted to take the time to share my experience with ACME Pools and Bob Mathus. If I were rating Bob on his knowledge, expertise, reliability, honesty, and friendliness, I would absolutely give him a 5.…

Customer photo from Julie's reviewCustomer photo from Julie's reviewCustomer photo from Julie's reviewCustomer photo from Julie's review
Reasonable priceFiberglass swimming pool constructionInground pool installation
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We were very happy with our Acme pool experience. They installed a semi-inground pool which we had entirely buried. Bob was the salesman but also the installer, so he knew what he was talking about, and you knew who you were dealing with the entire time. Customer service was good, and Bob was patient with questions…

Inground pool installation+ Quality+ Professionalism
Anastasia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would highly recommend Acme Pool Specialist Bob & team Deborah are the BEST ! Bob is very knowledgeable when it comes to pools and he has a great team to back him up when it comes to the administrative side and dealing with permits (Deborah). The work was done on time as promised and we are very happy. The pool is…

Custom Swimming pool designInground pool installation+ Responsiveness+ Punctuality+ Quality
Kat7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company was a pleasure to work with. They were very responsive and quick. They did a great job replacing my old liner.

Inground pool installationSwimming pool equipment repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 11%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Swimming pool equipment repair6—
Inground pool installation4—
General repairs & maintenance3—
Swimming pool resurfacing2—

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