Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
Acme Pool Specialist logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%51+12.4Value 14%85+12Replies to reviews 7%72+5.1Craft & service penalty67−3.3Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE

Acme Pool Specialist

Ann Arbor, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.5★ from 84 Google reviews

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Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Acme Pool Specialist is better than 62% of swimming pool installation services.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Acme Pool Specialist is better than 51% of swimming pool installation services.C
51
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Acme Pool Specialist is better than 67% of swimming pool installation services.B
67
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Acme Pool Specialist is better than 85% of swimming pool installation services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Acme Pool Specialist is better than 100% of swimming pool installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Acme Pool Specialist is better than 72% of swimming pool installation services.B
72

Reviews for your job

Customers hired Acme Pool Specialist for 4 kinds of job.

Acme Pool Specialist for swimming pool resurfacing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Swimming pool resurfacing”

DougLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a ripped liner when we opened our pool this year. I reached out to Acme and the came out and measured the pool, Robert was personable and kind. We ordered our liner, an awesome gray color! Their team came out in a few weeks to install it. Got it done in a few hours! Came with new drain covers and beauty rings, thanks Acme for everything!

Swimming pool resurfacing+ Quality+ Professionalism+ Value
MichaelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Starting with appointment and deposit with Deborah. No hassles. They promised me a new liner at the end of July and to my suprise they got me in onJune 10th! Old liner taken out and loaded in my pickup promptly and new liner measured to specks and immediately installed after old liner was taken out. Very organized…

Swimming pool resurfacing+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 11%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Swimming pool equipment repair6—
Inground pool installation4—
General repairs & maintenance3—
Swimming pool resurfacing2—

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