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Act Pest Control

Pest control service · Woodland Park, NJ · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#164 of 315 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 48%
4.9 ★★★★★ 163 Google reviews · 8 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$347typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Act Pest Control at a glance

Google reviewers rate Act Pest Control 4.9 out of 5 based on 163 reviews, with the owner responding to 96% of them. Customers frequently highlight professional and thorough treatments for ants and rodents, noting punctual appointments, clear communication about procedures, and reasonable pricing. While most feedback is positive, a small number of low-star reviews criticize driving safety and honesty.

  • Google rating: 4.9 out of 5 from 163 reviews (97% five-star).
  • Reviews on this page: 163 Google reviews (155 with written comments).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: September 21, 2026.
  • Service: Pest Control Service serving Woodland Park, New Jersey.

Data from Google, last updated November 3, 2026.

Score profile vs other pest control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

Satisfaction95Reliability94Craft & service76Value100Momentum100Replies to reviews100Satisfaction: 95 (median 94)Reliability: 94 (median 93)Craft & service: 76 (median 96)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 96)
Act Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Act Pest Control: 95/100 on this factor. Category median: 94.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Act Pest Control: 94/100 on this factor. Category median: 93.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Act Pest Control: 76/100 on this factor. Category median: 96.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Act Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Act Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Act Pest Control: 100/100 on this factor. Category median: 96.A
100

Bar = this company · dark tick = category median.

Star ratings

163 Google reviews we collected

  • 5 stars15897%
  • 4 stars11%
  • 3 stars11%
  • 2 stars00%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 155 written reviews

  • Praise33899%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1053%
  • Reasonable947%
  • Overpriced00%
  • Not sure00%
$347+206% vs typical pest control services

Middle half of what 5 customers paid ($273–$441) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude9428%
  • Would recommend7422%
  • Quality & results6018%
  • Speed & response5316%
  • Price & value226%
  • Communication206%
  • Honesty & trust185%

What customers talk about

We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Highly recommended, very professional on how everything is handled !”
  • “At pest control tech next was here he did an awesome job I recommend them them to anybody”
  • “Excellent service and great instructions on how to control the pests that have been sneaking into our house.”
  • “The service was prompt and efficient, and I was very satisfied with the results.”
  • “Amazing company great communication and they get the job done for reasonable prices”
  • “They took the time to explain the treatment process, answered all my questions, and made sure everything was handled properly.”
  • “I highly recommend ACT Pest Control to anyone looking for reliable and professional pest control services.”

People customers mention

  • Rey 12 reviews
  • Maynor 5 reviews
  • Ray 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Act Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Lydia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great company .. Very thorough. Our tenants never complain about any smell or residue left behind. Very satisfied.

Paid $200+Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
Diab5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I have been using Act pest control for over 15 years . They are very honest , reliable.and experts in their work . I highly recommend them

Paid $200+Reasonable priceAnt exterminationBed bug exterminationCockroach extermination
Julian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Service was prompt and thorough. I would highly recommend their service. The tech was knowledgeable and very informative. Thanks again!

Paid $200+Reasonable priceRodent extermination

Photos

Customer reviews

4.9 ★★★★★ 163 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Unity Roofing4 reviewsTotal number of Google reviews Unity has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

At pest control tech next was here he did an awesome job I recommend them them to anybody

Joshua Ruiz5 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommended, very professional on how everything is handled !

  • Price assessment: Great price
santos joaquin2 reviewsTotal number of Google reviews santos has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great experience with ACT Pest Control. They were professional, knowledgeable, and very thorough from start to finish. They took the time to explain the treatment process, answered all my questions, and made sure everything was handled properly. The service was prompt and efficient, and I was very satisfied with the results. I highly recommend ACT Pest Control to anyone looking for reliable and professional pest control services.

  • Price assessment: Reasonable price
Ved Patel2 reviewsTotal number of Google reviews Ved has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am extremely satisfied with act pest control to schedule my appointment to the technician coming to my property and doing a very good treatment. From start to finish. Everything was smooth. I will definitely be using them again next season for my ant treatment.

Starr Flournoy2 reviewsTotal number of Google reviews Starr has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Techician was very professional and knowledgeable. He explained the procedure and what we should expect. He was diligent and inspected the entire house. I would recommend your company.

Response from the owner · 3 months ago

Our entire team sincerely appreciates your trust in Act Pest Control. We are delighted to know that our efforts have met your expectations and that we have been able to deliver exceptional customer service.

Christopher Sanchez3 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

THIS COMPANY I RECOMMEND TO ENY ONE WHO HAVES RODENT CONTTOL OR ANY OTHER PROBLEMS . THANK YOU SO MUCH GUYS

Response from the owner · 3 months ago

Our entire team sincerely appreciates your trust in Act Pest Control. We are delighted to know that our efforts have met your expectations and that we have been able to deliver exceptional customer service.

Imad Hashmi5 reviewsTotal number of Google reviews Imad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and great instructions on how to control the pests that have been sneaking into our house. The technician was superb with his tactics, we were able to pinpoint all the locations of the pests sneaking in and he went above and beyond to get it covered and put the proper baits and traps to get rid of them.

Response from the owner · 3 months ago

Our entire team sincerely appreciates your trust in Act Pest Control. We are delighted to know that our efforts have met your expectations and that we have been able to deliver exceptional customer service.

Diego R. JoubertLocal Guide · 67 reviewsTotal number of Google reviews Diego has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

AMAZING SERVICES - Tech was very professional!

Response from the owner · 3 months ago

Thank you for trusting in Act Pest Control.

Selemny Ruiz9 reviewsTotal number of Google reviews Selemny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing work from the technician. He was thought and had an eye for details. He also shared key information for prevention. Highly recommend.

  • Price assessment: Great price
Response from the owner · 3 months ago

Our entire team sincerely appreciates your trust in Act Pest Control. We are delighted to know that our efforts have met your expectations and that we have been able to deliver exceptional customer service.

Lydia Ramos4 reviewsTotal number of Google reviews Lydia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company .. Very thorough. Our tenants never complain about any smell or residue left behind. Very satisfied.

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Rodent extermination, General pest inspection, Bug & insect extermination
Response from the owner · 3 months ago

Our entire team sincerely appreciates your trust in Act Pest Control. We are delighted to know that our efforts have met your expectations and that we have been able to deliver exceptional customer service.

Act Pest Control on Google Maps →

Business details