FLEA EXTERMINATORS · MACON-BIBB COUNTY, GA
Active Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%9+3.2Reliability 15%6+0.9Craft & service 20%43+8.6Value 10%47+4.7Momentum 8%73+5.8Track record 7%56+3.9Accountability 5%31+1.6Experts Score= 29Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.29SCORE

Active Pest Control

Better than 18% of flea exterminators · #33 of 40

4.7★557 Google reviewsGoogle star rating as shown on Google Maps.
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yrs (avg 1.2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
58%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Active Pest Control for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$91–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “Termite extermination” · showing 20

★★★★★ Lena · Edited a week ago

I’ve been with Active for 6 years now, and I’ve been pleased. When I’ve had issues, they have always made it right. If necessary, they come back and spray a second time. I’ve been pleased with their customer service. Robert is my current technician and he always calls or texts to let me know he is on his way.…

Paid $80–100Reasonable priceAnt exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Chris · Edited 4 months ago

Active Pest Control is wonderful. The managers Chris and Brad are easy to deal with and help me out with any questions or concerns I have. Thanks Active

Great priceHornet & wasp exterminationMosquito exterminationCockroach extermination
★★★★★ Bruce · Edited 5 months ago

Charlie is an excellent representative for Active Pest Control. He has great communication skills and great customer service skills. He is very knowledgeable, friendly and professional. Thanks Charlie for your pest control services.

Great priceAnt exterminationCockroach exterminationHornet & wasp extermination
★★★★★ Traci · Edited 6 months ago

Gregory is the best technician we’ve had come to our house. He’s always continuous of our animals & pest control needs. Highly recommended.

Great priceHornet & wasp exterminationRodent exterminationTermite inspection
★★★★★ Ryan · Edited a year ago

We love the gentleman, Greg, who comes and sprays for insects at our home! He is always very polite and goes above and beyond. Greg is consistently helpful, adjusting for our specific needs, practices great communication, and is thorough in his work. We haven’t had any problems since Greg started servicing our yard…

Ant exterminationBed bug exterminationBee extermination+ Value
★★★★★ Steve · Edited a year ago

Active has been professional and have always been on time. I’ve had very few minor bug problems in the year I’ve been with them.

Termite exterminationMosquito exterminationAnt extermination+ Punctuality+ Professionalism
★★★★★ Keenan · 3 years ago

Adam Maddox

Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 3 years ago

Always prompt and polite!

General pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
★★ Brenda · Edited 4 years ago

After 3 years under contract . We moved. Tried to continue service with them However they won’t contact me. Looking for new service at the new address now.

Flea & mite exterminationTermite extermination− Responsiveness
★★★★★ Susie · 4 years ago

The guy was great! He checked all my traps and talked to me afterwards. My camera caught him checking them. I was very satisfied

Termite extermination
★★★★★ Lulu · 4 years ago

Eric Roberts is THE MAN! He was very professional, thorough, and honest with his inspection. Explained everything in great detail and answered any and all questions. Treated our home with care as if he was inspecting his own home. Look no further...Highly recommend! Give them a call today.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Preston · 4 years ago

Very professional. Always courteous. This service always takes care of my bug needs on monthly basis. They come promptly and address me with any concerns they may have with our property. Very grateful to have such a great service.

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Dusty · 4 years ago

Great Service!

Termite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Donna · 4 years ago

Mike was very professional and quick to respond

Termite extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Stephanie · 5 years ago

I've had a contract with Active for 2 years. If I have an issue, they come right out and take care of it. The technician is so nice and friendly (he even brought.y empty trash cans up from the road!). I think it's kind of expensive each month, but the service is great so I pay it.

Cockroach exterminationHornet & wasp exterminationTermite inspection+ Responsiveness+ Professionalism
★★★★★ Azoatus · 5 years ago

Always on time, goes the extra miles, when treating my house.

Ant exterminationBee exterminationCockroach extermination+ Punctuality+ Professionalism
★★★★★ Olivia · 5 years ago

These guys have been great. Mark has come out several times to inspect window seals before I put new windows in. Matt our technician does a fantastic job spraying each month to prevent bugs. We never see any live bugs in house! Thanks guys!

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Noreen · 5 years ago

Very efficient and professional. Great customer service.

Hornet & wasp exterminationMosquito exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Beth · 5 years ago

Matt is amazingly professional and educated. I’m confident the right person is on the job. Highly recommended! 5 star service every time.

Cockroach exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Justin · Edited 5 years ago

Chris is very personable, I know he's a good person because even my dogs like him a lot.

Flea & mite exterminationHornet & wasp exterminationMosquito extermination

Show more termite extermination reviews (23 more) →

vs category

Blue = Active, grey = flea exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.94★ (67 reviews)2024-Q2: 4.75★ (40 reviews)2024-Q3: 4.87★ (15 reviews)2024-Q4: 4.88★ (8 reviews)2025-Q1: 5.00★ (10 reviews)2025-Q2: 4.80★ (40 reviews)2025-Q3: 4.50★ (14 reviews)2025-Q4: 4.54★ (13 reviews)2026-Q1: 4.82★ (22 reviews)2026-Q2: 4.84★ (25 reviews)2026-Q3: 4.75★ (16 reviews)2026-Q4: 4.92★ (13 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$80-28% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 31%Reasonable 52%Overpriced 3%Not sure 13%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%9+3.2Reliability 15%6+0.9Craft & service 20%43+8.6Value 10%47+4.7Momentum 8%73+5.8Track record 7%56+3.9Accountability 5%31+1.6Experts Score= 29Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
9
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
6
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
43
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
47
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
73
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
56
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
31

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+74 / −3
Professionalism
+89 / −2
Responsiveness
+77 / −4
Punctuality
+75 / −1
Value
+66 / −1

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