HVAC CONTRACTORS · PEABODY, MA
Addario's Plumbing, Heating, Cooling & Electrical Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%39+7.8Value 10%1+0.1Momentum 8%16+1.3Track record 7%87+6.1Accountability 5%4+0.2Experts Score= 16Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.16SCORE

Addario's Plumbing, Heating, Cooling & Electrical Services

Better than 1% of HVAC contractors · #66 of 67

4.5★2,221 Google reviewsGoogle star rating as shown on Google Maps.
4.49★last 12 monthsAverage stars on reviews from the last 12 months only.
8.7%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
25%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Addario's Plumbing, Heating, Cooling & Electrical Services for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.62
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$441
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#56 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 62 Google reviews tagged “A/C system maintenance” · showing 20

★★★★★ 大久保直樹 · Edited 4 months ago

Professional service

A/C system maintenanceInstall AC+ Professionalism
★★★★★ Mark · Edited 5 months ago

The tech was good,nolagble and and did a very good job

Paid $1,000+Reasonable priceA/C system maintenanceA/C system repairShower repair
★★★★★ David · 5 months ago

Very professional, did a great job. Definitely recommend

Paid $1,000+Reasonable priceA/C system maintenanceInstall AC
★★★★★ Greg · Edited 6 months ago

Addario solicited me with triple play deal to check heating, cooling, and hot water systems for $99, no brainer, I took the offer. It worked out great! Tech who came over was very friendly and knowledgeable. He explained what he was going to and once done he came and gave us his reports. He indicated our systems…

Paid $1–100Reasonable priceHVAC system maintenanceA/C system maintenance
★★★★★ Robin · 6 months ago

He took excellent care to check everything for my triple play furnace, AC and hot water heater. He explained what he was doing and the scope of any recommendations for service. It was wet outside and he even took his shoes off to go upstairs! Very considerate and careful young man!

Paid $1–100Reasonable priceA/C system maintenanceHeating system maintenance
★★★★★ Nancy · 7 months ago

Gerald was great! Very professional and respectful.

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenance
★★★★★ Aaron · 7 months ago

Had a simple inspection of all HVAC. Was timely, thorough, and professional at a fair price.

Paid $1–100Reasonable priceA/C system maintenanceHeating system maintenance
★★★★★ monica · 7 months ago

Anthony was our technician. He was punctual and professional. I highly recommend this company.

Paid $300–400Great priceA/C system maintenance
★★★★★ neillex · Edited 8 months ago

We’ve been using Addarios for about 4 years. We were impressed with the size of their fleet of clean vans and large number of technicians, most of them specialists in one area of service or another. We’ve had particularly good results with Cameron. He seems most familiar with our system understands what we want it…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
★★★ Lauren · Edited 8 months ago

EDIT: Updated to 3 stars from 1. Joe Addario reached out after my review and sent a team who fixed the heat pump/furnace firing simultaneously and restored heat pump functionality. However, the furnace still hits the high limit switch even when 64°, and we now have a 20° temperature difference between floors that…

Paid $1,000+OverpricedHVAC system maintenanceA/C system maintenanceHeating system repair
★★★★ Alexander · 10 months ago

Great service and a pleasure to work with.

Paid $1–100Not sureA/C system maintenanceHeating system repair
★★★★★ Annette · Edited a year ago

Once again Addario was punctual and Anthony was professional and personable. He explained everything and worked in a timely manner. I have used Addario since they put my first system in back in 2012! Thank You!

Paid $1,000+Great priceA/C system maintenanceHeating system maintenance+ Punctuality+ Professionalism
★★★★★ hannahgitt · a year ago

Brandon (Brendan?) did a great job, kept me informed as he worked, since he could tell I was curious. He worked through several different tests and figured out just what was keeping the central A/C from working!

A/C system maintenance
★★★★★ Tanya · a year ago

Appreciate the annual service from Addario's on my Mitsubishi Mini Split. Anthony was professional friendly, knowledgeable.

Paid $300–400Reasonable priceA/C system maintenance
★★★★★ Sarah · a year ago

Amazing service . Matt was so knowledgeable and made everything easy to understand . Would highly Recommend !

Great priceA/C system maintenanceHeating system repair
★★★★★ Daniel · Edited a year ago

The Addario’s technician was professional, explained his work well and offered services that would benefit us. He was knowledgeable about the equipment and explained things in simple terms to be able to understand.

Reasonable priceA/C system maintenance+ Value
★★★★★ Giannoula · Edited a year ago

I have been a client of Addario's for over two decade. They installed my tankless water heater, my first air con, my first heating. In each case they were professional on time and diligent. David, who came this time was lovely an laughed about the fact that he did a call just to tell me the switch was off. Thank you…

A/C system maintenanceHeating system repairA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Steven · Edited a year ago

Professional and experienced staff. I’d like to thank Brendan for his technical competence servicing my system and keeping it up and running smoothly.

A/C system maintenanceA/C system repair
★★★★★ Maria · Edited a year ago

AESOME JOB!!!! Got my heat up and running on this freezing day. It needed a part. Which Steven was able to get right away. I would recommend Addario’s to anyone

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ David · 3 years ago

Josh arrived at the appointed time and after some discussion, knew exactly what I was looking for. Look forward to the installation.

A/C system maintenance+ Punctuality+ Professionalism

Show more a/c system maintenance reviews (42 more) →

vs category

Blue = Addario's, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.67★ (89 reviews)2024-Q2: 4.42★ (88 reviews)2024-Q3: 4.79★ (96 reviews)2024-Q4: 4.73★ (103 reviews)2025-Q1: 4.63★ (117 reviews)2025-Q2: 4.81★ (104 reviews)2025-Q3: 4.74★ (103 reviews)2025-Q4: 4.57★ (144 reviews)2026-Q1: 4.49★ (140 reviews)2026-Q2: 4.48★ (87 reviews)2026-Q3: 4.34★ (44 reviews)2026-Q4: 4.33★ (9 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$906+181% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 22%Reasonable 52%Overpriced 8%Not sure 18%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%39+7.8Value 10%1+0.1Momentum 8%16+1.3Track record 7%87+6.1Accountability 5%4+0.2Experts Score= 16Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
39
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
1
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
16
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
87
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
4

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+387 / −30
Professionalism
+595 / −34
Responsiveness
+498 / −21
Punctuality
+459 / −23
Value
+271 / −36

Compare with