HVAC CONTRACTORS · PEABODY, MA
Addario's Plumbing, Heating, Cooling & Electrical Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%39+7.8Value 10%1+0.1Momentum 8%16+1.3Track record 7%87+6.1Accountability 5%4+0.2Experts Score= 16Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.16SCORE

Addario's Plumbing, Heating, Cooling & Electrical Services

Better than 1% of HVAC contractors · #66 of 67

4.5★2,221 Google reviewsGoogle star rating as shown on Google Maps.
4.49★last 12 monthsAverage stars on reviews from the last 12 months only.
8.7%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
25%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Addario's Plumbing, Heating, Cooling & Electrical Services for ductless heating & a/c services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.47
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$652–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 42/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “Ductless heating & A/C services” · showing 20

★★★★★ jim · Edited 5 months ago

Mathew - conducted a thorough evaluation of my HVAC project requirements - discussed different options and we came to a good solution for my home. I look forward to working with Addario's for my HVAC project. Clearly a professional company that has the skills and experience to deliver and support high quality and…

Paid $1,000+Great priceHeating system installationHVAC duct & vent installationInstall AC
★★★★★ Stacey · Edited 5 months ago

Just had central air and a mini split installed in my home. Matt made everything to easy to understand regarding install and pricing and how everything would work. From estimate to install, everyone that entered my home was professional, educated and was respectful of my home. Anne, in the office was awesome with…

Great priceInstall thermostatHVAC duct & vent installationInstall AC
★★★★★ CeCe · 6 months ago

I met with Mike, the comfort adviser on Tuesday 3/24/26 to discuss installing 2 Mini Split Air conditioners. He was very pleasant and helpful on which units to choose. I made my decision and the crew was at my home on Wednesday 3/25/26. The job was completed on Thursday 3/26/26. The crew was very personal and…

Reasonable priceDuctless heating & A/C services
★★★★★ Michael · 7 months ago

Matt the representative was on time and knowledgeable and explained everything, from how the system works to rebate programs that were available and maintenance programs.

Paid $1,000+Not sureInstall ACDuctless heating & A/C services
★★★★★ Nancy · Edited 8 months ago

Update 2/24/26 Lost power during the blizzard and the mini splits didn’t turn back on. Deb on the phone was fabulous and made sure someone came out the next day! Anthony arrived and got things working in a few minutes. Love this company have referred friends and they love them too! Update 4/19/23. I had a problem…

Ductless heating & A/C servicesWater heater installation+ Responsiveness+ Punctuality+ Quality
★★★★★ MARIA · Edited 9 months ago

The technicians that were at my home were very polite. They made sure my system was functioning properly and also did a great job! I always recommend Addario’s to all

Reasonable priceHVAC duct & vent cleaningDuctless heating & A/C servicesInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Sheila · Edited 10 months ago

Mike is great, he is the reason for my decision to choose your company. Thanks Mike The electricians were great, clean, pleasant,and knowledgeable.

Not sureInstall thermostatGeneral repairsDuctless heating & A/C services
★★★★★ Marilyn · a year ago

Team: Matthew, Rob, Ray, Justin, Cam, Ryan and Ken worked on installing split-type air conditioners for my home. I found them professional, respectful, and diligent while working on the hottest day and night of summer. I noticed Rob particularly paid attention to detail throughout the installation.

Paid $1,000+Reasonable priceDuctless heating & A/C services
★★★★★ Elena · a year ago

Addario's was wonderful to work with. We wanted to add AC to our 1900's home, and they walked us through the various options and available benefits through the Mass Save Heat Loan program. We decided to keep our existing heating system as a backup and add a condenser with 4x mini-splits. Addario's made sure to size…

Install thermostatInstall ACDuctless heating & A/C services
★★★★★ Fast · Edited a year ago

Very professional, hard working and respectful of the property, cleaned up after the job, would have no hesitation in recommending them. Anthony P excellent technician

Ductless heating & A/C servicesHeating system maintenance+ Quality
★★★★ Carol · Edited a year ago

Dan explained the issue the best compared to others

HVAC system maintenanceDuctless heating & A/C services+ Punctuality+ Professionalism
★★★★★ Jim · 3 years ago

I have nothing but good things to say about Addario. They were very patient, professional, and thorough throughout the entire process having a mini-split installed at our property.

Ductless heating & A/C services+ Professionalism
★★★★★ Valorie · 3 years ago

The sales rep was extremely personable, knowable new the product well. She was however the first person we talked with, and while we would be happy to do buisiness with Addario's we will wait for a couple more estimates.

Ductless heating & A/C servicesService not listed
★★★★★ Frank · Edited 3 years ago

Your rep Anthony Covino was on time for our appointment, he was very knowledgeable and professional. Very thorough in his explanation of the mini splits we are interested in. He apprised us of what was available to us from Mass Save. All in all it was a very satisfying and informative meeting.

Ductless heating & A/C services
★★★★★ Matthew · 3 years ago

Heat pump install going smoothly. Team is efficient!

Ductless heating & A/C services+ Punctuality+ Quality
★★★★★ Jean · 3 years ago

Amanda was wonderful, excellent costumer service. She walked us through the whole process, I’m so glad we were able to go with Addario’s. Would recommend if anyone is in need of cooling or heating.

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
★★★★★ James · 3 years ago

Great visit from Josh who represented a high-quality, responsive, and customer-first local HVAC company. These guys are great!

HVAC duct & vent cleaningDuctless heating & A/C servicesHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Michele · 3 years ago

Excellent service, superb personnel, very professional

Ductless heating & A/C servicesHeating system maintenance+ Responsiveness+ Quality+ Professionalism
★★★★★ Caira · 4 years ago

The crew were courteous and on time. The job was done quickly and well. I was very happy with my split heating pump which is quiet and efficient.

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
★★★★★ karline · 4 years ago

Kyle is the most knowledgeable individual I’ve ever had the pleasure of having in my home . Duane and him provided us great information and we are excited to do our mini split project with addarios . I will always recommend these guys .They have the best interest of there clients in mind

Ductless heating & A/C servicesHeating system installationA/C system repair+ Responsiveness+ Punctuality+ Quality

Show more ductless heating & a/c services reviews (31 more) →

vs category

Blue = Addario's, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.67★ (89 reviews)2024-Q2: 4.42★ (88 reviews)2024-Q3: 4.79★ (96 reviews)2024-Q4: 4.73★ (103 reviews)2025-Q1: 4.63★ (117 reviews)2025-Q2: 4.81★ (104 reviews)2025-Q3: 4.74★ (103 reviews)2025-Q4: 4.57★ (144 reviews)2026-Q1: 4.49★ (140 reviews)2026-Q2: 4.48★ (87 reviews)2026-Q3: 4.34★ (44 reviews)2026-Q4: 4.33★ (9 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$906+181% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 22%Reasonable 52%Overpriced 8%Not sure 18%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%39+7.8Value 10%1+0.1Momentum 8%16+1.3Track record 7%87+6.1Accountability 5%4+0.2Experts Score= 16Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
39
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
1
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
16
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
87
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
4

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+387 / −30
Professionalism
+595 / −34
Responsiveness
+498 / −21
Punctuality
+459 / −23
Value
+271 / −36

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