HVAC CONTRACTORS · PEABODY, MA
Addario's Plumbing, Heating, Cooling & Electrical Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%39+7.8Value 10%1+0.1Momentum 8%16+1.3Track record 7%87+6.1Accountability 5%4+0.2Experts Score= 16Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.16SCORE

Addario's Plumbing, Heating, Cooling & Electrical Services

Better than 1% of HVAC contractors · #66 of 67

4.5★2,221 Google reviewsGoogle star rating as shown on Google Maps.
4.49★last 12 monthsAverage stars on reviews from the last 12 months only.
8.7%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
25%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Addario's Plumbing, Heating, Cooling & Electrical Services for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.66
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.5k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 50/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#57 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 65 Google reviews tagged “Install AC” · showing 20

★★★★★ 大久保直樹 · Edited 4 months ago

Professional service

A/C system maintenanceInstall AC+ Professionalism
★★★★★ Roy · Edited 4 months ago

Very organized installation of the split system mini AC

Paid $1,000+Reasonable priceHVAC system maintenanceInstall AC
★★★★★ Rick · 4 months ago

Josh is an outstanding representative for your company. Knowledgeable and a pleasure to work with! What a great asset for your organization!

Heating system installationInstall AC
★★★★★ Nabil · Edited 5 months ago

Matthew is the best pleasant knowledgeable great guy. Also talked to Steve and he is wonderful. Thank you installation tomorrow morning what else can you ask for but a dozen cannolis. Job finished as promised great guys great work. Thank you. System looks and works great.

Paid $1,000+Great priceInstall AC
★★★★★ David · 5 months ago

Very professional, did a great job. Definitely recommend

Paid $1,000+Reasonable priceA/C system maintenanceInstall AC
★★★★★ jim · Edited 5 months ago

Mathew - conducted a thorough evaluation of my HVAC project requirements - discussed different options and we came to a good solution for my home. I look forward to working with Addario's for my HVAC project. Clearly a professional company that has the skills and experience to deliver and support high quality and…

Paid $1,000+Great priceHeating system installationHVAC duct & vent installationInstall AC
★★★★★ Stacey · Edited 5 months ago

Just had central air and a mini split installed in my home. Matt made everything to easy to understand regarding install and pricing and how everything would work. From estimate to install, everyone that entered my home was professional, educated and was respectful of my home. Anne, in the office was awesome with…

Great priceInstall thermostatHVAC duct & vent installationInstall AC
★★★★★ Michael · 7 months ago

Matt the representative was on time and knowledgeable and explained everything, from how the system works to rebate programs that were available and maintenance programs.

Paid $1,000+Not sureInstall ACDuctless heating & A/C services
★★★★★ Robert · Edited 7 months ago

We love the Technician that has come to our house to service our system. He is informative, thorough and professional.

Install AC+ Punctuality+ Quality
★★★★★ neillex · Edited 8 months ago

We’ve been using Addarios for about 4 years. We were impressed with the size of their fleet of clean vans and large number of technicians, most of them specialists in one area of service or another. We’ve had particularly good results with Cameron. He seems most familiar with our system understands what we want it…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
★★★ Lauren · Edited 8 months ago

EDIT: Updated to 3 stars from 1. Joe Addario reached out after my review and sent a team who fixed the heat pump/furnace firing simultaneously and restored heat pump functionality. However, the furnace still hits the high limit switch even when 64°, and we now have a 20° temperature difference between floors that…

Paid $1,000+OverpricedHVAC system maintenanceA/C system maintenanceHeating system repair
★★★★★ MARIA · Edited 9 months ago

The technicians that were at my home were very polite. They made sure my system was functioning properly and also did a great job! I always recommend Addario’s to all

Reasonable priceHVAC duct & vent cleaningDuctless heating & A/C servicesInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Beverly · Edited 10 months ago

The Addario crews were fantastic! They explained everything and were congenial, respectful and knowledgeable. The work was finished in a timely manner and they cleaned up the entire work area I highly recommend Addario and will absolutely use them again

Paid $1,000+Reasonable priceGarbage disposal repair
★★★★★ Prakhar · a year ago

We are very pleased with the installation of our boiler and heat pump. The work was completed efficiently, and we appreciate the team's expertise. The prices charged were also quite fair for the services provided. We would like to extend our thanks to Josh and the whole team for their assistance.

Paid $1,000+Reasonable priceWater heater installationInstall ACHeating system maintenance
★★★★★ Elena · a year ago

Addario's was wonderful to work with. We wanted to add AC to our 1900's home, and they walked us through the various options and available benefits through the Mass Save Heat Loan program. We decided to keep our existing heating system as a backup and add a condenser with 4x mini-splits. Addario's made sure to size…

Install thermostatInstall ACDuctless heating & A/C services
★★★★★ Pisha · Edited a year ago

Outstanding! Constant contact. Articulate explanation of service and breakdown of expenses. To be honest, business is business, but you can 100% tell that it's not all about the money. Don't hesitate to use Addario's.

Install AC
★★★★★ Giannoula · Edited a year ago

I have been a client of Addario's for over two decade. They installed my tankless water heater, my first air con, my first heating. In each case they were professional on time and diligent. David, who came this time was lovely an laughed about the fact that he did a call just to tell me the switch was off. Thank you…

A/C system maintenanceHeating system repairA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Holly · Edited 2 years ago

Any and all interactions have been informative, professional. Concerned for my comfort with job and what it entails. Very please with this company highly recommend. All service people friendly personable. What to make sure I’m good with project and costs. Is it what I really need? Great communication. Always keep me…

Install ACHeating system installationRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Josh · Edited 3 years ago

Very informative and professional. Experience has been great so far!

Install ACHeating system installation+ Quality+ Professionalism
★ Herard · Edited 3 years ago

Addario’s has a bad customer service. They change my schedule three times so far. This company always rescheduling their appointments and not on time for it. Their don’t even bother to communicate with the customer so they running late. Do not believe them when they say. They’ll be here.

HVAC system maintenanceInstall AC− Punctuality− Professionalism

Show more install AC reviews (45 more) →

vs category

Blue = Addario's, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.67★ (89 reviews)2024-Q2: 4.42★ (88 reviews)2024-Q3: 4.79★ (96 reviews)2024-Q4: 4.73★ (103 reviews)2025-Q1: 4.63★ (117 reviews)2025-Q2: 4.81★ (104 reviews)2025-Q3: 4.74★ (103 reviews)2025-Q4: 4.57★ (144 reviews)2026-Q1: 4.49★ (140 reviews)2026-Q2: 4.48★ (87 reviews)2026-Q3: 4.34★ (44 reviews)2026-Q4: 4.33★ (9 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$906+181% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 22%Reasonable 52%Overpriced 8%Not sure 18%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%39+7.8Value 10%1+0.1Momentum 8%16+1.3Track record 7%87+6.1Accountability 5%4+0.2Experts Score= 16Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
39
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
1
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
16
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
87
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
4

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+387 / −30
Professionalism
+595 / −34
Responsiveness
+498 / −21
Punctuality
+459 / −23
Value
+271 / −36

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