HVAC CONTRACTORS · PEABODY, MA
Addario's Plumbing, Heating, Cooling & Electrical Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%39+7.8Value 10%1+0.1Momentum 8%16+1.3Track record 7%87+6.1Accountability 5%4+0.2Experts Score= 16Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.16SCORE

Addario's Plumbing, Heating, Cooling & Electrical Services

Better than 1% of HVAC contractors · #66 of 67

4.5★2,221 Google reviewsGoogle star rating as shown on Google Maps.
4.49★last 12 monthsAverage stars on reviews from the last 12 months only.
8.7%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
25%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Addario's Plumbing, Heating, Cooling & Electrical Services for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$840
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#47 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “Repair HVAC” · showing 20

★★★★★ neillex · Edited 8 months ago

We’ve been using Addarios for about 4 years. We were impressed with the size of their fleet of clean vans and large number of technicians, most of them specialists in one area of service or another. We’ve had particularly good results with Cameron. He seems most familiar with our system understands what we want it…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
★★★★★ Jakob · 11 months ago

Plumber was fast, friendly and knowledgeable. Didn’t need to do much but check quickly. Seemed very honest.

Paid $200–300Great priceRepair HVAC
★★★★★ Tom · a year ago

The technician was friendly, professional, and knowledgeable. He was able to quickly Diagnose and fix the issue.

Paid $1–100Reasonable priceThermostat repairRepair HVAC
★★★★★ Holly · Edited 2 years ago

Any and all interactions have been informative, professional. Concerned for my comfort with job and what it entails. Very please with this company highly recommend. All service people friendly personable. What to make sure I’m good with project and costs. Is it what I really need? Great communication. Always keep me…

Install ACHeating system installationRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Mark · 3 years ago

Fix the problem Cameron is the best

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Ruth · 3 years ago

could not be better. xcellent servicefrom Patrick. Ruth Hill

Repair HVAC+ Responsiveness+ Punctuality+ Quality
★ Miriam · Edited 3 years ago

The family service plan is a waste, it gets you nothing at all. They claim it gets you $150 off for a service call, but they just find a way to increase the price elsewhere. Service isn’t any faster and they make up prices. Guy came out and charged to look at the chimney (for boiler exhaust), and then said he isn’t…

Repair HVAC− Responsiveness− Quality
★★★★★ barbara · 4 years ago

Your company was wonderful they sent a gentleman out to service my AC. He did a great job very kind and informative. I would use them again. I am very satisfied

Repair HVAC
★★★★★ Cottage · 4 years ago

The Serviceman was very helpful and very up beat. He was so pleasant and patient. He explained everything fully and I got a print out of the plan as well as cold air again in my office!

Repair HVAC+ Responsiveness
★★★★★ duncan · 4 years ago

Experienced a power surge in my multi-family which caused one furnace to stop working. Krysti answered our call late in the afternoon and was very pleasant to deal with. They were at the house first thing in the morning to repair the equipment. Being an older model and parts not available; Tony was able to quickly…

Repair HVAC+ Responsiveness
★★★★★ Brian-Logan · Edited 4 years ago

Less than 24 hour service call - thoroughly impressed. Very courteous and helpful. Highly recommend.

Heating system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Peter · 4 years ago

Joe was super responsive, very knowledgeable, and punctual. I called looking to get someone to my home to look at my AC unit before the sale of my home and he was there that day. Not only that, but he emailed me immediately with options, prices, and questions. Very reasonable from a price standpoint and I'd refer…

A/C system maintenanceA/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Michael · 5 years ago

We called Addario’s for emergency Air Conditioning service for our condo in Watertown. Addario’s was booked up for three days, but got us a late/after hours appointment the day we called. We live out of the country and rent out our condo. Addario’s worked with our building superintendent and our tenants to…

A/C system maintenanceHVAC system maintenanceRepair HVAC+ Professionalism
★★★★★ Mark · 5 years ago

Nick Addario and Andronne installed a new condenser and chiller unit in the 2nd floor hvac system. They were on-time, polite, friendly, knowledgeable, neat, and professional. Another reason why I have a service contract with Addario’s Services.

HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Susan · 5 years ago

Very knowledgeable and professional. Went above and beyond to help us try to fix our A/C

Repair HVAC+ Professionalism
★★★★★ Ping · 5 years ago

Thorough diagnostics of the AC problem and proposed solutions; work to be done to fix the problem, so far so good.

Repair HVAC+ Professionalism
★★★★★ Heather · 5 years ago

A chipmunk made a nest in my ac and had wires for lunch. Addarios came to the rescue. I received text messages when they were on their way and a call from the service technician. He worked calmly and professionally throughout and kept me updated with his progress the entire time. So happy to have ac with a…

Repair HVAC+ Professionalism
★★★★★ Caimin · 5 years ago

Nick was great. Professional, knowledgeable and courteous. Definitely hire them again. In fact, already made plans to use them for maintenance next year

Repair HVAC
★★★★★ Donna · 5 years ago

On Thursday May 27th I had Addario’s services come out and clean my HVAC system. Brian and Gabriel cleaned all my vents and the outside AC unit. They did an awesome job and we’re professional. I highly recommend Addarios for all your air conditioning needs.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Michelle · 5 years ago

Great service today! Technician was on time, friendly, professional, and very thorough. He took his time to check our entire system, help troubleshoot some issues, and advise on how best to use the system this summer. Will definitely recommend to friends and use them again.

A/C system maintenanceHVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality

Show more repair HVAC reviews (15 more) →

vs category

Blue = Addario's, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.67★ (89 reviews)2024-Q2: 4.42★ (88 reviews)2024-Q3: 4.79★ (96 reviews)2024-Q4: 4.73★ (103 reviews)2025-Q1: 4.63★ (117 reviews)2025-Q2: 4.81★ (104 reviews)2025-Q3: 4.74★ (103 reviews)2025-Q4: 4.57★ (144 reviews)2026-Q1: 4.49★ (140 reviews)2026-Q2: 4.48★ (87 reviews)2026-Q3: 4.34★ (44 reviews)2026-Q4: 4.33★ (9 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$906+181% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 22%Reasonable 52%Overpriced 8%Not sure 18%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%39+7.8Value 10%1+0.1Momentum 8%16+1.3Track record 7%87+6.1Accountability 5%4+0.2Experts Score= 16Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
39
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
1
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
16
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
87
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
4

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+387 / −30
Professionalism
+595 / −34
Responsiveness
+498 / −21
Punctuality
+459 / −23
Value
+271 / −36

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