HVAC CONTRACTORS · PEABODY, MA
Addario's Plumbing, Heating, Cooling & Electrical Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%39+7.8Value 10%1+0.1Momentum 8%16+1.3Track record 7%87+6.1Accountability 5%4+0.2Experts Score= 16Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.16SCORE

Addario's Plumbing, Heating, Cooling & Electrical Services

Better than 1% of HVAC contractors · #66 of 67

4.5★2,221 Google reviewsGoogle star rating as shown on Google Maps.
4.49★last 12 monthsAverage stars on reviews from the last 12 months only.
8.7%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
25%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Addario's Plumbing, Heating, Cooling & Electrical Services for thermostat repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.11
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 30/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#40 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Thermostat repair”

Beverly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The Addario crews were fantastic! They explained everything and were congenial, respectful and knowledgeable. The work was finished in a timely manner and they cleaned up the entire work area I highly recommend Addario and will absolutely use them again

Paid $1,000+Reasonable priceGarbage disposal repair
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician was friendly, professional, and knowledgeable. He was able to quickly Diagnose and fix the issue.

Paid $1–100Reasonable priceThermostat repairRepair HVAC
Cammy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have only had incredible service and professionalism with this company. I also enjoy that it is owned by a plumber enthusiast who also has his family and close friends work there. They all have different roles and makes it a very solid and Committed team!! New furnace and thermostat put in this past year! I have referred my friends!!

Heating system maintenanceToilet installationThermostat repair+ Responsiveness+ Punctuality+ Quality
Niraj4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

DONOT call these guys . they treat you as atm machine . i have spent almost 20 k in installing 2 units of heating and hot water sets. they are extremely expensive and they are very dishonest too. i keep calling them because they installed my heating system they knows better. last time they charge lot of money to…

Heating system maintenanceHeating system installationWater heater installation− Professionalism− Value
KelleyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I found Addario' by accident almost 6 years ago when another plumber did faulty work. They were prompt, professional, and so kind! Their customer service is why I keep coming back. I've never had an unpleasant experience when I call the office. I always hang up feeling really good about the service I'm receiving.…

Plumbing leak detectionHeating system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Mikhail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Watch out! This company takes advantage of elderly people. My landlord.got abused by this company's shadey practices. Unprofessional, uneducated staff. They had.no idea what they were doing- ended up doing great harm to heating device. My landlord had another company come in. They fixed the problem in under an hour.…

Install thermostatHeating system repairThermostat repair− Punctuality− Quality
Danny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Thermostat repair+ Professionalism
Woohoo!Local Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent repairThermostat repair+ Responsiveness+ Punctuality+ Quality
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Addario's, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.67★ (89 reviews)2024-Q2: 4.42★ (88 reviews)2024-Q3: 4.79★ (96 reviews)2024-Q4: 4.73★ (103 reviews)2025-Q1: 4.63★ (117 reviews)2025-Q2: 4.81★ (104 reviews)2025-Q3: 4.74★ (103 reviews)2025-Q4: 4.57★ (144 reviews)2026-Q1: 4.49★ (140 reviews)2026-Q2: 4.48★ (87 reviews)2026-Q3: 4.34★ (44 reviews)2026-Q4: 4.33★ (9 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$906+181% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 22%Reasonable 52%Overpriced 8%Not sure 18%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%1+0.2Craft & service 20%39+7.8Value 10%1+0.1Momentum 8%16+1.3Track record 7%87+6.1Accountability 5%4+0.2Experts Score= 16Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
39
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
1
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
16
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
87
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
4

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+387 / −30
Professionalism
+595 / −34
Responsiveness
+498 / −21
Punctuality
+459 / −23
Value
+271 / −36

Compare with