Experts Reviews · Company report
Addario's Plumbing, Heating, Cooling & Electrical Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%59+32.2Reliability 24%38+9.2Value 14%63+8.9Replies to reviews 7%35+2.5Craft & service penalty46−5.4Momentum penalty89−1.1Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE

Addario's Plumbing, Heating, Cooling & Electrical Services

Peabody, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.5★ from 2,221 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Addario's Plumbing, Heating, Cooling & Electrical Services is better than 59% of HVAC contractors.C
59
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Addario's Plumbing, Heating, Cooling & Electrical Services is better than 38% of HVAC contractors.D
38
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Addario's Plumbing, Heating, Cooling & Electrical Services is better than 46% of HVAC contractors.C
46
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Addario's Plumbing, Heating, Cooling & Electrical Services is better than 63% of HVAC contractors.B
63
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Addario's Plumbing, Heating, Cooling & Electrical Services is better than 89% of HVAC contractors.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Addario's Plumbing, Heating, Cooling & Electrical Services is better than 35% of HVAC contractors.D
35

Reviews for your job

Customers hired Addario's Plumbing, Heating, Cooling & Electrical Services for 8 kinds of job.

Addario's Plumbing, Heating, Cooling & Electrical Services for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.41
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 47/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “General repairs” · showing 20

RussellLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Dave and Rob provided great service and took the time to explain all work, recommended maintenance, and associated price quotes in detail. Very happy with Addario's and will definitely contact them for any HVAC or plumbing questions in the future!

Paid $2,000+Reasonable priceGeneral repairs+ Responsiveness+ Punctuality+ Quality
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Reginald was excellent. He was prompt and thorough. He wasn’t able to fix the problem that night but was able to allow water to run to the house and was there bright and early the next day to complete the job

Paid $1,000+Reasonable priceGeneral repairs
Sheila6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Mike is great, he is the reason for my decision to choose your company. Thanks Mike The electricians were great, clean, pleasant,and knowledgeable.

Not sureInstall thermostatGeneral repairsDuctless heating & A/C services
Margarita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nice as always. Steve was very friendly and helpful

General repairs+ Responsiveness+ Punctuality+ Quality
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Estimate missed on the diagnosis of a boiler leak, but service made a good recovery. Brian and Jose pulled off a successful turnaround and delivered the fix

General repairs+ Responsiveness+ Punctuality+ Quality
Bruce9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time. Respectful. Efficient. Knowledgeable.

General repairs+ Responsiveness+ Punctuality
Lois3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

On 7/21 Addarios replace valve in bathroom over $1,800- I have called 7x for them to complete now that tiles done - no response!! They finally schedule after 6 calls - sched last for last Thursday -no show! Terrible experience! They owe me $550 but no response !! DO Nit use them highly unprofessional !

General repairs− Responsiveness− Professionalism
Andrea13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Two men came to do our needed work; they were pleasant and answered our questions and were very helpful.

General repairsFaucet installationHeating system repair+ Responsiveness+ Punctuality+ Professionalism
DR8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and Aj and Ken were very professional and installed my Generator in perfectly. Great communication and Great Work. Highly recommend and will use again. Thanks Guys

General repairsOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
SallyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Anthony arrived on time looking professional and was very polite and friendly. He explained everything about installing new central AC in my home and he was very thorough with taking measurements, etc. As usual, Addario’s has quality people working for them. I’m very impressed with Anthony as I have been with the…

Plumbing leak detectionGeneral repairsService not listed+ Value
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent experience per usual. Raul is knowledgeable, and personable.

General repairsService not listed+ Responsiveness+ Punctuality+ Quality
Steven6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

TL/DR: Be aware, Addario is very unethical and they will go out their ways to try and scam you. If you're a homeowner that's not familiar with HVAC repair/installation like me, please be very careful with Addario's. I had an issue with my Fujitsu ductless AC back in June. I called Addario's due to their rating, as…

Ductless heating & A/C servicesGeneral repairs− Quality− Professionalism
Jerry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Got estimate for what the tech stated was a 10 minute job to cap an fully exposed and accessible radiator heat pipe. Promised to return several days later on a Saturday. No show. Dispatch claimed they should not have scheduled it and they didn’t have the part. Quote was for just under $500. I cancelled the…

General repairs− Punctuality− Value
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Raul and Kenney were professional, helpful, knowledgeable and on time while repairing my Buderis.

General repairs+ Responsiveness+ Punctuality+ Professionalism
M7 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceToilet repairToilet installationGeneral repairs
frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General repairs+ Responsiveness+ Punctuality+ Quality
William4 years ago★★★★★

Rating only, no written review.

General repairsToilet repairRepair water fixtures+ Punctuality+ Professionalism
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

General repairsHeating system installation+ Punctuality+ Quality
info1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General repairs+ Responsiveness+ Punctuality+ Professionalism
Laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs+ Punctuality+ Professionalism

Show more general repairs reviews (2 more) →

Price

$906+176% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 52%Overpriced 8%Not sure 18%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair131$161–$1.2k
Heating system installation126$1.4k–$2.8k
HVAC system maintenance104$37–$295
Water heater installation94$1.2k–$2.8k
Heating system maintenance83$39–$251
Install AC64$1.6k–$3.2k
A/C system maintenance62$39–$393
Ductless heating & A/C services51$877–$2.4k

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