Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts
Customers frequently cite fast turnaround times, fair pricing, and clear communication as key benefits of Adler Automotive. Reviews describe the staff as friendly and professional, with many noting that repairs were completed quickly and accurately. However, low-star feedback highlights concerns about unexpected price increases and workmanship errors that allegedly introduced new vehicle problems.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
163 Google reviews we collected
Phrases our text analysis found in 122 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 122 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is incredibly friendly, professional, and honest.”
“The service was done so quickly and for such a great price!”
“They got my truck back to me quickly, did a great job fixing my brakes, and even offered to give me a ride back to my apartment.”
“Would recommend and would return if any future repairs .”
“I will avoid this shop and urge all other to do the same.”
“They picked up my car the same day, gave me a reasonable quote (this is a foreign car) and got me back on the rode.”
“I was quoted a fair price on the phone, but after the work had been completed the price went up by 25%.”
“Their communication was top-tier, they kept me updated every step of the way, and the pricing was honestly really great!”
“They fixed my car quickly and kept me updated the whole time.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Adler Automotive for 5 kinds of job. Pick one to see what they paid and said.
The service was done so quickly and for such a great price! They had also fixed the part of my bumper that was sticking out without me asking! I would definitely come here for any other repairs.
This shop is fantastic! I took my mini cooper here for a diagnosis and they fast and informative! Super customer service and I’d recommend everytime!!
Excellent auto repair shop! The customer service here is absolutely top-notch. The staff is incredibly friendly, professional, and honest. They fixed my car quickly and kept me updated the whole time. Highly recommend!"
been here multiple occasions! always great service! always quick turnaround! haven't had to have a fixed issue returned to be fixed again which is most important to me! 10/10 recommend!
Excellent service and pricing .Repairs are of good quaility and done in a timely manor. Would recommend and would return if any future repairs .Thanks for a job well done
I had to get my transmission replaced on my VW Jetta and called out to Adler Automotive. They picked up my car the same day, gave me a reasonable quote (this is a foreign car) and got me back on the rode. What I was really please with was that they were so kind and friendly. Thank you Jacob, Glinda and everyone out at Adler Automotive
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 5 | — |
| Auto engine diagnostic | 3 | — |
| Auto maintenance | 2 | — |
| Battery | 2 | — |
| Tires | 2 | — |
4.7 ★★★★★ 163 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The service was done so quickly and for such a great price! They had also fixed the part of my bumper that was sticking out without me asking! I would definitely come here for any other repairs.
This shop is fantastic! I took my mini cooper here for a diagnosis and they fast and informative! Super customer service and I’d recommend everytime!!
best shop in Lubbock!
Excellent auto repair shop! The customer service here is absolutely top-notch. The staff is incredibly friendly, professional, and honest. They fixed my car quickly and kept me updated the whole time. Highly recommend!"
been here multiple occasions! always great service! always quick turnaround! haven't had to have a fixed issue returned to be fixed again which is most important to me! 10/10 recommend!
Excellent service and pricing .Repairs are of good quaility and done in a timely manor. Would recommend and would return if any future repairs .Thanks for a job well done
Competent, friendly, and honest. I highly recommend!!!
I had to get my transmission replaced on my VW Jetta and called out to Adler Automotive. They picked up my car the same day, gave me a reasonable quote (this is a foreign car) and got me back on the rode. What I was really please with was that they were so kind and friendly. Thank you Jacob, Glinda and everyone out at Adler Automotive
They were fantastic! They got my truck back to me quickly, did a great job fixing my brakes, and even offered to give me a ride back to my apartment. Highly recommend them if you need car maintenance done.
Great prices, great service. One of the better auto shops I’ve been to.
Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts
