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Excellent Automotive Repair

Auto repair shop · Lubbock, TX · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%93+24.3Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#105 of 899 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 88%
5.0 ★★★★★ 100 Google reviews · 7 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review

Excellent Automotive Repair at a glance

Google reviewers rate Excellent Automotive Repair five stars based on one hundred reviews, highlighting fast turnaround times, fair pricing, and honest communication regarding vehicle repairs. Customers frequently mention services such as A/C fixes, brake work, and oil changes, noting that staff members are knowledgeable and helpful. The sole one-star criticism involves high pricing for a synthetic oil change and perceived customer service issues, though this does not appear in the majority of positive feedback.

  • Google rating: 5.0 out of 5 from 100 reviews (99% five-star).
  • Reviews on this page: 100 Google reviews (81 with written comments, 1 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Auto Repair Shop serving Lubbock, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction97Reliability93Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 97 (median 88)Reliability: 93 (median 85)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
Excellent Automotive RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Excellent Automotive Repair: 97/100 on this factor. Category median: 88.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Excellent Automotive Repair: 93/100 on this factor. Category median: 85.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Excellent Automotive Repair: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Excellent Automotive Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Excellent Automotive Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
–

Bar = this company · dark tick = category median.

Star ratings

100 Google reviews we collected

  • 5 stars9999%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 81 written reviews

  • Praise15398%
  • Complaints32%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price4100%
  • Reasonable00%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Price & value2919%
  • Honesty & trust2919%
  • Would recommend2818%
  • Staff & attitude2214%
  • Quality & results2113%
  • Speed & response2113%
  • Communication64%

What customers talk about

We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Needed some brake work done and Jason not only did a great job at a great price, but also took off another 20% for being a veteran.”
  • “) They were super honest about my warranty and didn’t charge me anything.”
  • “They close for lunch 12-1pm and I would highly recommend getting a quote before you have them install anything.”
    “Would not recommend.”
  • “They were extremely helpful and didn’t even charge for the check.”
  • “Excellent service took care of my car trouble immediately on the closing hour highly recommend”
  • “…here just before they closed and got it back the next morning ( Super quick!…”
  • “Turned out the air filter was the issue, and I was throughly explained what caused it.”

People customers mention

  • Jason 12 reviews
  • Joe 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Excellent Automotive Repair for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

LindaLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I needed a switch for my driver seat. Joe and Jason were eager to take care of me. I received excellent service. Just FYI! They close for lunch 12-1pm and I would highly recommend getting a quote before you have them install anything.

Jacari1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service took care of my car trouble immediately on the closing hour highly recommend

Steering & suspension repairBrakes
AngelaLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had some ongoing issues with my A/C I truly appreciate excellent auto for going above and beyond to get it resolved.

Kiernan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Awesome service, after spending 2 days without a car at a dealership just to not have it touched I brought my vehicle here just before they closed and got it back the next morning ( Super quick!!) They were super honest about my warranty and didn’t charge me anything. This was super important since as a college girl…

BillLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Needed some brake work done and Jason not only did a great job at a great price, but also took off another 20% for being a veteran.

Great priceBrakes
Johnny8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did an excellent job on repairs to my truck. Price was more than fair. They were friendly and professional. The work was done in a timely manner. I would highly recommend them for all your automotive needs.

Photos

Customer reviews

5.0 ★★★★★ 100 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Cole Dorsett4 reviewsTotal number of Google reviews Cole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing service! Guys were super nice and knowledgeable! Highly recommend!!!

  • Price assessment: Great price
  • Services: General repairs & maintenance, Service not listed
Linda Marie ChavezLocal Guide · 37 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I needed a switch for my driver seat. Joe and Jason were eager to take care of me. I received excellent service. Just FYI! They close for lunch 12-1pm and I would highly recommend getting a quote before you have them install anything.

Jacari1 reviewTotal number of Google reviews Jacari has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service took care of my car trouble immediately on the closing hour highly recommend

  • Services: Steering & suspension repair, Brakes
Donald Lie15 reviewsTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful wonderful wonderful service ❤️❤️👍👍👍👍👍🥰

AngelaLocal Guide · 109 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had some ongoing issues with my A/C I truly appreciate excellent auto for going above and beyond to get it resolved.

Kiernan Martin3 reviewsTotal number of Google reviews Kiernan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome service, after spending 2 days without a car at a dealership just to not have it touched I brought my vehicle here just before they closed and got it back the next morning ( Super quick!!) They were super honest about my warranty and didn’t charge me anything. This was super important since as a college girl it is very easy to get taken advantage of at mechanic shops. Incredibly impressed by everyone and super happy with my car!

Bill RosenbergerLocal Guide · 28 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Needed some brake work done and Jason not only did a great job at a great price, but also took off another 20% for being a veteran.

  • Price assessment: Great price
  • Services: Brakes
Johnny Flournoy8 reviewsTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did an excellent job on repairs to my truck. Price was more than fair. They were friendly and professional. The work was done in a timely manner. I would highly recommend them for all your automotive needs.

Wayne Schurmann5 reviewsTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend this place. They fixed my auto stop/start in literally a few minutes. Great customer service.

  • Price assessment: Great price
  • Services: Electrical, Auto engine diagnostic
Cliente 0012 reviewsTotal number of Google reviews Cliente has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend!!!! Thank you Jason!!

Excellent Automotive Repair on Google Maps →

Business details